The Norfolk hamper company thread

Koo09

kate1967 wrote: »

I placed a large order with New Look before Xmas that did not arrive, had to rush out Xmas Eve to get replacements, no different from Hampers not arriving, now waiting for my card to be refunded....
I phoned New look several times and they said my delivery was on it's way !!!.....I did not post about them being vile or liars on a forum.

No but perhaps you would have if New Look had started insulting you on twitter or acting in any of the other numerous odd ways that have been reported here.

notanewuser

kate1967 wrote: »

I placed a large order with New Look before Xmas that did not arrive, had to rush out Xmas Eve to get replacements, no different from Hampers not arriving, now waiting for my card to be refunded....
I phoned New look several times and they said my delivery was on it's way !!!.....I did not post about them being vile or liars on a forum.

Were they extremely offensive in tweets to you? Are there hundreds of other people complaining about non-delivery or poor quality goods from New Look? We're the items you bought sold on the promise that they would be with you 3-4 weeks before Xmas?

ohmochraich

Emmamumof2 wrote: »

The website states:

you buy the Chocolate Hamper & the Retro Sweet hamper for only £50 & we will give you the same again FREE.So you will receive 4 Hampers in total.
Each one will arrive in a 12" wicker hamper & contain

Galaxy Hamper
Galaxy Cookie Crumble Bar 71g
Galaxy Smooth Milk Bar 125g
Galaxy Bubbles Bar 100g
Galaxy Orange & Shortcake Bar 197g
Galaxy Cake Bars x 5
Galaxy Bites 140g
Galaxy Hot Drinking Chocolate 225g

Retro Sweet Hamper
This Hamper will be full to the top of all our old classics which we all use to run down to the corner shop for.This is a must for any sweet lover.

Emmamumof2 wrote: »

http://www.thenorfolkhampercompany.co.uk/festive-special-1307-p.asp

Deal from website is:

This deal is very special simply buy these four hampers and we give you 2 x £50 Christmas Hampers totally FREE
Christmas Basket
Christmas Pudding
Ginger Biscuits
Lemon Curd
Shortbread Fingers
Christmas Fruit Cake
Strawberry Preserve
Just Add Cheese
Cheese Board
Pickled Onions
Port Chutney
Cheese Melts
Spiced Apple Chutney
Caramelised Onion Chutney
Pack of Biscuits
Brussels Pate
Ardennes Pate
Oat Crackers
Galaxy Hamper
2 x Mini Galaxy Square
Galaxy Cookie Crumble Bar
Galaxy Smooth Milk Bar
Galaxy Bubbles Bar
Galaxy Orange & Shortcake Bar
Galaxy Cake Bars
Galaxy Bites
Galaxy Hot Drinking Chocolate
Preserve Tray
[COLOR=#050505 !important]Strawberry Preserve
Lemon Cheese
Blackcurrant Preserve
Three Fruits Marmalade
Farmers Pickle
Spiced Apple Chutney
Farmers Grain Mustard
Caramelised Onion Chutney[/COLOR]
Free Hampers
You will receive 2 x £50 Christmas Hamper with a range of our Christmas products in for all to enjoy.

debtaghh wrote: »

This is our last deal of the year,simply buy these 3 Hampers and get the same again free.

This is a limited offer for the first 20 customers then will be removed.

Christmas Basket
Christmas Pudding
Ginger Biscuits
Lemon Curd
Shortbread Fingers
Christmas Fruit Cake
Strawberry Preserve
Christmas Treats
Christmas Pudding
Shortbread Biscuits
Farmers Chunky Pickle
Brandy Butter
Cranberry Sauce
Onion Chutney
Seeded Cracker
Christmas Fruit Cake
Luxury Christmas Fayre
Belgian Mint Truffles
Shortbread Fingers
Cranberry Sauce
Wholegrain Mustard
Fruit Loaf Cake
Brandy Butter
Dark Chocolate Raspberry Rounds
Blackcurrants with Rum
Christmas Pudding
Fennel & Coriander Crackers
4" Fruit Cake


Price: £98.00

http://www.thenorfolkhampercompany.co.uk/christmas-collection-1309-p.asp

maxtweenie

kate1967 wrote: »

I placed a large order with New Look before Xmas that did not arrive, had to rush out Xmas Eve to get replacements, no different from Hampers not arriving, now waiting for my card to be refunded....
I phoned New look several times and they said my delivery was on it's way !!!.....I did not post about them being vile or liars on a forum.

LOL, you've obviously never read Tesco's Facebook page then. It makes this thread look like an Enid Blyton novel.

kate1967

notanewuser wrote: »

Were they extremely offensive in tweets to you? Are there hundreds of other people complaining about non-delivery or poor quality goods from New Look? We're the items you bought sold on the promise that they would be with you 3-4 weeks before Xmas?

New Look did not make me a promise, did Neil promise you then ?
I did not tweet New Look, not sure if they are on Twitter ?
Did you send offensive tweets to Neil then ?

notanewuser

kate1967 wrote: »

New Look did not make me a promise, did Neil promise you then ?
I did not tweet New Look, not sure if they are on Twitter ?
Did you send offensive tweets to Neil then ?

Yes, the hampers were advertised as being delivered during the first week in December. When I emailed Neil in November to check that they would be with me before 5th December (as they were being exchanged that weekend) he confirmed they would be. They weren't. I had no sleep for 3 nights die to a poorly toddler and my own illness, but had to make replacement gifts to take with us. They actually arrived on 10th December, the day after we came back, woefully under filled with poor substitutions. The label stated they were sent on the 7th - ie after Neil had promised they would arrive.

I didn't tweet him myself, but I saw the tweets of others and the vile replies he posted.

At no point have I said anything slanderous or vile about Neil. I have however commented in his obvious shortcomings.

debi1402

personally i think the ones who are trying to stick up for neil are making it worse for him , people are angry with how he as treated them and to have others making him out to be saint neil of hampers just gets them annoyed, and it wont be resolved until he holds his hands up and says yeh ok i messed up im only human, im sure me along with others would understand things sometimes go wrong but not when he hides behide his twitter slagging customers of and not answering emails he his just digging himself deeper and sending his side kicks on ere to upset people who are already upset , to alot of us these hampers would have been a great help at christmas and yes mine was for gifts i couldnt replace as didnt have the funds and yes my family would have been grateful and wouldnt have turned there noses up as usa guy thinks not everything is about how big your wallet is, as these hampers seem very nice and classy its not as if i was going to give them a tray of egg with a tin of beans. well rant over .. now i feel better.

notanewuser

And yes, New Look are on twitter.

@NewLookFashion

luxor4t

ohmochraich wrote: »

......Hamper !!!!!! ......what arrived today
http://s1324.beta.photobucket.com/user/Ohmochraich/library/

The retro sweets do look skimpy, the Galaxy is similar to what most of us were sent (ie underweight to what was described).

Fingers crossed for a swift resolution.

I've heard nothing since 14th December when I was promised a reply 'soon' on the phone, after that the lines were either engaged or unanswered. Then they closed the shop. Hoping for a response to the letter now.

candy222

USAMike wrote: »

but it was a vile comment and none of accusations are proven.

Therefore its blatant defamation of character. Which I'm sure his lawyer will look at and say he has a pretty good case.

"Any intentional false communication, either written or spoken, that harms a person's reputation; decreases the respect, regard, or confidence in which a person is held; or induces disparaging, hostile, or disagreeable opinions or feelings against a person"

Neil wrote on twitter to go onto MSE and have a pop at candy222.now is that the action of a nice person.