The Norfolk hamper company thread

newbie1980

the £10.99 t and cs about returns definitley was on the web when i ordered in november

Lip_Stick

Someone take a screen shot of the T&Cs as they are now. Also if refusing a delivery make sure it's put that it's refused. That way it's documented that you don't want the items re-sending, and therefore he can't try to apply the additional charge.

bluepatchworkcat

jenster wrote: »

bit of an update from me

i put a comment on the site via my orders stating this
27th dec 2012 @17.50pm
still no hampers for this order and the others i have outstanding pls
take this as formal notice to refund my outstanding monies in the next 14 days other wise further action will be considered

i then get a reply from an unknown sender
On Thu, Dec 27, 2012 at 5:51 PM, <> wrote:

Please note if you are contacting us regarding a refund we are working through these and you will be contacted once this has been done for you.We are going to get through these as quick as possible for you.
We are sorry you did not receive your hampers in time for Christmas & we apologize for any upset this may have caused.

Regards
The Norfolk Hamper Company

make of that what you will and Neil when you get word back from the forum or you read this yourself that i have posted this also take this a notice im not going away or going to be fobbed off so i will be taking this further should this refund not materialize

I did the same and got the same reply.

Daffy22

I can't see them

alphabet_soup

The more I look at his website, the more the spelling mistakes and grammatical errors seem to leap out of the page at me... *sigh*

I didn't read the T&C's prior to purchase, and for some reason, though I've tried, I can't get a cached copy of them on google either?

The 'What Our Customers Say' section on their site is frankly laughable though.One of them mentions a letter received in with their goods - a 'personally signed letter' from Neil? Several mention 'great communication' and the like... To be frank, I don't believe they're all genuine for a minute, which means that at least on some level, Neil knows what he should be doing.

Ashellis - do you think he might try to refund the price you've paid, minus the £10.99 for 'attempted redelivery'? Not that I think he'd have a leg to stand on of course....

ashellis

Any refund would be gratefully received by me lol !!! All £249.97 I am expecting :-O

Then he can take me to the small claims court for the £10.99 lol !!

I cancelled on 21st. The way it reads to me from his T&C's is that if you are out, the courier will dispatch back to him, and then if he needs to resend out to you again, then you will get charged the £10.99.

I wanted the goods delivered by 14th dec, so they can go back and forth to him all he wants, but until I get my full refunds, he can try and claim for a redelivery, but I want to see proof of it first as I don't want em, and certainly don't want them redelivered (cos if they are when hubby is here, the donut will probably just sign for em lol !!)

Natasha_H

Sceptre wrote: »

Hi there

I haven't posted on this thread before, but have been following it with interest, as I placed an order for the 12 + 12 deal at the end of November.

I exchanged a couple of emails with Neil in the run up to Christmas, but no hampers..................until today. I had asked for the initial 2 hampers to be the standard christmas one and the luxury christmas one, and then 2 a month until the end of time....

Well, blow me, a bloody great box turned up early this morning with 8 hampers in it. What's all that about? I should have refused it, but didn't . It was sent on the 24th - next day delivery.

Don't know whether to laugh or cry! A right fiasco.

Can I ask, those of you that have received any hampers, did you receive any paperwork with them? I thought that someone had mentioned earlier that they did, but can't find their post now.

No, the one hamper we received had no paperwork with it.

Tipitytoppity

Sceptre wrote: »

Hi there

I haven't posted on this thread before, but have been following it with interest, as I placed an order for the 12 + 12 deal at the end of November.

I exchanged a couple of emails with Neil in the run up to Christmas, but no hampers..................until today. I had asked for the initial 2 hampers to be the standard christmas one and the luxury christmas one, and then 2 a month until the end of time....

Well, blow me, a bloody great box turned up early this morning with 8 hampers in it. What's all that about? I should have refused it, but didn't . It was sent on the 24th - next day delivery.

Don't know whether to laugh or cry! A right fiasco.

Can I ask, those of you that have received any hampers, did you receive any paperwork with them? I thought that someone had mentioned earlier that they did, but can't find their post now.

No paperwork for me although the boxes were so damaged it could have fallen out of one of the gaping holes

alphabet_soup

No paperwork for me either.

It was the blatant lack of goodies that was immediately apparent when I opened the box though, so the lack of receipt didn't occur to me until later.

jenster

t and c.s as of the 20th -12-12 nothing about the £10.99 cancellation fee

i do have a print screen but it wont let me post it as it says file too big
or im doing somthing that wont let me post it sorry


You may cancel an order up to 24hrs Before the requested delivery date. However if we receive notice of your cancellation after then 24hrs before the delivery date you maybe too late to halt the delivery
To cancel your order if the goods have already been dispatched you must notify customer services team by email to [EMAIL="sales&#64;thenorfolkhampercomany.co.uk"]sales@thenorfolkhampercomany.co.uk[/EMAIL]