The Norfolk hamper company thread

angel13

I paid by paypal as i cant remember seeing other options on website and i have a paypal account so that i do not have to give card details to companies I do not know. Paypal is not the issue just the refund process it seems when a company lets down many

maxtweenie

candy222 wrote: »

Can i ask a question .Why did so many people pay through paypal when he has other options for payment on hes website

I'm fairly sure it was the only option in September when I ordered. I use both a credit card and my bank account as back ups for Paypal, and switch between them as appropriate. in this case, I'm glad I switched to the credit card, although I had a balance of about a fiver from Nielsen survey payments so I stand to lose that if I can't get the money back from NHC.

angel13

just tried and now the payment method is cardsave on the website

Spod

maxtweenie wrote: »

I'm fairly sure it was the only option in September when I ordered. I use both a credit card and my bank account as back ups for Paypal, and switch between them as appropriate. in this case, I'm glad I switched to the credit card, although I had a balance of about a fiver from Nielsen survey payments so I stand to lose that if I can't get the money back from NHC.

I agree - when I ordered in September I don't remember there being any other options, so PayPal it was. Feel like a total muppet now - I can't help but think he did that intentionally so we'd be beyond the magic 45 days.

My claim with Citizen's Advice Bureau is done and dusted now. I can't help but think the more people who do this, the better. For one thing, if the CAB receive over 60 complaints they will have concrete proof that NA (whoever he might be - "nada" or N/A at this rate) lied to Trading Standards without so much as batting an eyelid.

angel13

Hope2008 wrote: »

Angel13 here's the Christmas Day e-mail:
From: [EMAIL="norfolkhampers@mailer01.com"]norfolkhampers@mailer01.com[/EMAIL]
Date: Tue, 25 Dec 2012 18:22:02 +0000
Subject: The Norfolk Hamper Company

This is an apology to everyone who i may have upset and not recieved their hampers in time for Christmas.i do understand yout upset and frustration and i will be dealing with the issues as soon as i can.
I am not going on holiday and will be dealing with it the best way i can.
With regards some of the comments i am getting on the forum it is all getting very personnal it is not a nice feeling having people posting personnel info on about myself.i have never had intention of causing any of you upset,i tried my very best to get as many out before Christmas as i could.
With all this in mind i am very sorry for what has happened & i am working along the relevant people to try and make this right.
I hope this will calm things down and i will be in contact with regards your personnal matters one by one.
Please accept i am sorry for what has happened.

Kind Regards
Neil

many thanks i am not getting these emails it seems

Toto

maxtweenie wrote: »

I'm fairly sure it was the only option in September when I ordered. I use both a credit card and my bank account as back ups for Paypal, and switch between them as appropriate. in this case, I'm glad I switched to the credit card, although I had a balance of about a fiver from Nielsen survey payments so I stand to lose that if I can't get the money back from NHC.

It was the only option back in October. I usually use my card for online stuff unless there is only paypal. I have the info saved on roboform so it's far easier to pay via credit card than paypal. I would never have chosen paypal over credit card.

Looks very deliberate doesn't it! I no longer believe this is a poor little man who got in over his head. I honestly think this was planned from the start.

Smiling_girl

angel13 wrote: »

just tried and now the payment method is cardsave on the website

How has he had time to set this up but not to set up refunds? It's very worrying

Daffy22

I have never heard of card save?

Toto

Smiling_girl wrote: »

How has he had time to set this up but not to set up refunds? It's very worrying

Simple, he needs new orders to pay for the refunds. This is something trading standards will take a very dim view of, it's breaking the law to continue to sell when your business is in the sort of mess NHCompany is.

Daffy22

This will be because his PayPal account has been frozen to conduct transactions. As Toto correctly states he now needs to raise revenue to even attempt to repay some people as there is probably a big fat zero balance in the PayPal account!