Sainsburys staff - should I complain?

T_T_2

consultant31 wrote: »

IMO it's much better than reporting someone and possibly losing them their job. At the very least it lets them know that their attitude needs some adjustment

It's very unlikely that someone would lose their job on the strength of a single customers complaint. There are clearly outlined procedures that must be followed to dismiss someone and a single complaint of this nature from a customer isn't going to be sufficient grounds for dismissal.

If this complaint resulted in dismissal it would be the final straw in a long line of complaints and a history of misconduct and warnings.

gregg1

unholyangel wrote: »

I do hope you mean within reason. After all, if people wearing black trousers make me feel uncomfortable, is the problem on my end or theirs?

However, i'm sure one letter of complaint wouldn't harm the staff member in question if it was down to the OP rather than the behaviour of the staff member. On the balance of probabilities, if it was the staff members behaviour......then there will be further complaints from other customers.

That is hardly the same as spending your hard earned cash in a store and being given the evil eye by an assistant now is it?

unholyangel

gregg1 wrote: »

That is hardly the same as spending your hard earned cash in a store and being given the evil eye by an assistant now is it?

My point was that none of us were there. The op was and the staff member was. And the only person who truly knows what the attendants intentions were, is the attendant themselves.

As another poster said, some people will take offence to anything! If the OP feels offended then as I said in my previous post, 1 letter of complaint is not going to harm the staff member in question if its just been a misunderstanding. If the staff member makes a habit of this behaviour to customers then the OP's letter is only going to give their superiors a better idea of exactly how unsuited to the job they are.

Most people tend to be "offended" or embarrassed about these types of things because they worry about what other people will think. Especially in case anyone they know sees. But at the end of the day, plenty people set off sensors in either self scan area or walking out the shop......I never think any of them have shoplifted, merely that its been an error and the majority of people probably think the same - because invariably, we've all probably set the sensor off at one time or another.

smj43

I agree with UA. If the OP believes the member of staff was rude, they should complain. If nothing comes if it, then clearly it was a one off/unintentional/OP taking unnecessary offence. If you no longer see that member of staff, then you know they had a history of rudeness and that has been dealt with. Unfortunately, there are some very rude people in supermarkets and unless people complain, the management will never know.