Sainsburys staff - should I complain?

smj43

Guardsman wrote: »

Why take a member of staff off the tills to watch a self service machine.
Would they not be better off having a extra 10 item or less lane.

Not really. One colleague can oversee and serve up to 16 people at once on self checkouts. It obviously saves massively on labour costs by making the customers do it themselves.

EDIT: What they said ^^

gregg1

McKneff wrote: »

Agree with this, they were there doing their job. What is 'glaring' anyway, what is the difference between glaring and looking.

She was simply looking around for people who looked as they needed help. You looked as if you needed help, you maybe spoke to her sharply, not saying that you did but attitudes and perceptions work both ways.

Do you think you were maybe a tad sensitive.

I think if a customer is made to feel uncomfortable by a member of staff, then the problem rests with the member of staff NOT the customer.

unholyangel

gregg1 wrote: »

I think if a customer is made to feel uncomfortable by a member of staff, then the problem rests with the member of staff NOT the customer.

I do hope you mean within reason. After all, if people wearing black trousers make me feel uncomfortable, is the problem on my end or theirs?

However, i'm sure one letter of complaint wouldn't harm the staff member in question if it was down to the OP rather than the behaviour of the staff member. On the balance of probabilities, if it was the staff members behaviour......then there will be further complaints from other customers.

Jamie_Carter

smj43 wrote: »

I have to disagree. That wouldn't be fair to the majority of people who have no intention of not paying for their shopping. Obviously we do have to watch everyone because there is no easy way to tell a shop lifter but there is no reason to make a point of doing it.

Yes there is, because it puts potential shoplifters off. This is the same as the reason why there is often a security desk at the entrance. It's called overt security. If the shoplifters see the security they are less likely to steal.

Jamie_Carter

Guardsman wrote: »

Why take a member of staff off the tills to watch a self service machine.
Would they not be better off having a extra 10 item or less lane.

Not when one member of staff can watch about eight self service checkouts.

Jamie_Carter

purple.sarah wrote: »

Actually at the store I work at (not Sainsburys) we are told to deter shoplifters through good customer service, not treating everyone like a potential thief! Being extra polite and attentive shows shoplifters they are being watched without offending genuine customers.

You can be polite and still watch people. But being polite alone won't put shoplifters off. Letting them know they are being watched will.

smj43

Jamie_Carter wrote: »

Yes there is, because it puts potential shoplifters off. This is the same as the reason why there is often a security desk at the entrance. It's called overt security. If the shoplifters see the security they are less likely to steal.

My store has no security guards, not one. Theft is minimal compared to sales and we don't watch people like hawks either. Security is a deterrent for some but seasoned shop lifters don't give a hoot how many cameras/security guards are in their face. So for the very small minority of thieves who will be put off by overt security, would it really be worth offending our genuine customers who may then shop somewhere else?

Zandoni

I'd complain about the service and I'd complain that there was only one normal till open, I hate self service.

dorsetlady

gregg1 wrote: »

I think if a customer is made to feel uncomfortable by a member of staff, then the problem rests with the member of staff NOT the customer.

I work with the public and some take offence whatever you do!

Jamie_Carter

smj43 wrote: »

My store has no security guards, not one. Theft is minimal compared to sales and we don't watch people like hawks either. Security is a deterrent for some but seasoned shop lifters don't give a hoot how many cameras/security guards are in their face. So for the very small minority of thieves who will be put off by overt security, would it really be worth offending our genuine customers who may then shop somewhere else?

So you can't base security at all stores on the one where you work.