Abbey (merged)

ob1peers

If anyone can help me, great.

I am at the stage where i have received an Acknowledgement of service from the County Court so i guess it is going all the way. I have just received two letters from Abbey National. (I am asking for £3000 including interest). The first letter is asking me for details on how i calculated my claim which i can do easy with the copy statements and the spreadsheet / calculator on this site but they have also asked for details on how the interest was calculated by reference to each charge. I dont know the answer to this, i basically followed the guidelines on this forum and used the calculator. They also want my email address and mobile number.

Should i respond to this letter? should i send them want they want? how do i word the bit about how the interest was calculated?

I have now just received another letter which is basically a copy of the defense they have entered at the court, they really are taking this to the very end. Does this mean i will be getting a questionaire sometime soon from the courts? is it normal for abbey to take it this far?

littlekitty_2

In that case it seems this is their standard response = little or no response.

Time to head to court me thinks.

Edinburghlass_2

littlekitty wrote: »

I sent Abbey a letter on the 15th claiming back my charges. No response.

Do I proceed to court or do I call to see if they received the letter?

Thanks, LK

If you have sent the bank the letter before action giving them 14 days or you will start court action, then by all means start the court action but you must give them notice.

Edinburghlass_2

ob1peers wrote: »

If anyone can help me, great.

I am at the stage where i have received an Acknowledgement of service from the County Court so i guess it is going all the way. I have just received two letters from Abbey National. (I am asking for £3000 including interest). The first letter is asking me for details on how i calculated my claim which i can do easy with the copy statements and the spreadsheet / calculator on this site but they have also asked for details on how the interest was calculated by reference to each charge. I dont know the answer to this, i basically followed the guidelines on this forum and used the calculator. They also want my email address and mobile number.

Should i respond to this letter? should i send them want they want? how do i word the bit about how the interest was calculated?

I have now just received another letter which is basically a copy of the defense they have entered at the court, they really are taking this to the very end. Does this mean i will be getting a questionaire sometime soon from the courts? is it normal for abbey to take it this far?

Although you have already sent your spreadsheet to the bank just send it again or fax it through however you don't need to answer anything else.

Should you get the Allocation Questionnaire you'll find a guide to filling it in in the the Reclaim Help Thread, linked in my signature.

Edinburghlass_2

jobyann wrote: »

do I just go ahead with samll claims now???

Thanks in advance for any help :0)

You need to go back to the bank and say you will accept the money as partial payment and without prejudice but will be proceeding with court action for the remainder of your claim.

littlekitty_2

Ok, I phoned. Claim not to have recieved my letter. Faxed it over with a complaint reference no. Abbey claim that under SS (?) guidelines they have 8 weeks to investigate. Is this true? What is SS?

Frenzy

jus thought id ask if anyone is on that knows, in the template letter the 2nd letter gives 7 days for them to respond is that right or is it supposed to be 14 days??

gmcintyre1975

gmcintyre1975 wrote: »

Hi all,

I asked abbey on Jan 11th for information on charges as per martins templates. A month later I got a reply with the cheque back as my address had changed, they asked me to change address and re-submit (that took them a month), I did that and resent the letter early feb also complaining at the length of time they had taken to respond in the first instance and demanding action. As yet i have received NOTHING! I called them about 4 weeks ago and they said it was being processed and had been requested 22 feb but could take six weeks. It is way over the 40 days but i see that lots of people have problems with abbey, can someone please advise me on next stage - directions to the relevant section of the information Commisioner site or a template letter would be fantastic. Thanks very much and good luck to all.

Dear all,

Can anyone help me with the above? I spoke to the shaabey on saturday and they promised someone would call me back by today - i phoned this evening and was told they would not disucss my account with me over the phone.

Any advice MUCH appreciated.

kat1234_2

Hi can anybody
Help me i sent of for my i sent my very first letter on the 4 march i know it is forthy days that takes me to the 13th april but i have counted in the weekends is this write
any advice much appreciated

emilymay_2

hi did u sent ure first letter to your branch or head office?