Abbey (merged)

lornamg123

Hi everyone,

Am new to this forum and am hoping someone out there with all your experience can help me. I wrote to Abbey back in April who after 10 weeks wrote and told me GO AWAY basically. So I wrote to them and gave them 14 days or I would take them to court. The 14 days are up today so I am about to start a claim on Money Claim Online.......I have asked Abbey for a Head Office address but was told they don't have one. Do I make the claim against my branch.?? Any tips before I take them to court would be much appreciated. Thanks Lorna

kirstyr_2

I am trying to claim back charges of £2800 Abbey has written me a letter saying that as a guesture of good will they have credited my bank with £520. I ahve written to them and said i do not acept this and am still going to the ombudsman. the £520 is now in my bank do i need to tell them to take this back as i am claiming for the whole £2800? if i spend some of it will they take it that i have acepted their offer? am confused!!!

nickmack

kirstyr wrote: »

I ahve written to them and said i do not acept this and am still going to the ombudsman. the £520 is now in my bank do i need to tell them to take this back as i am claiming for the whole £2800? if i spend some of it will they take it that i have acepted their offer?

As long as you're clear you will accept this only as a partial settlement, you can continue to claim the rest.

Be careful about spending any as the banks have been known to take back offers if you don't accept them as full settlement.

Bubbadel

Bubbadel wrote: »

I'm going to send this to Abbey as their last chance before i proceed further.
Is this ok in your opinion? Should i add or remove anything in the letter?


I refer to default charges applied to my account amounting to £765.39 including interest which I have requested you pay back.
I refer to your letter dated 16 July 2007 and also 09 May 2007, which i did not receive, you stated you will refund £105 as a gesture of goodwill, which you have done. I will accept the £105 refunded as part payment however i accept it without prejudice leaving £660.39 owing.
I look forward to a full response to this letter within 14 days, otherwise I will commence court proceedings to reclaim my money.

Yours faithfully

One more question before i send it off, should i hand it into my branch or send to the senior customer resolution manager in Milton Keynes(who sent last letter to me)


Thanks

miss-bonkers

lornamg123 wrote: »

Hi everyone,

Am new to this forum and am hoping someone out there with all your experience can help me. I wrote to Abbey back in April who after 10 weeks wrote and told me GO AWAY basically. So I wrote to them and gave them 14 days or I would take them to court. The 14 days are up today so I am about to start a claim on Money Claim Online.......I have asked Abbey for a Head Office address but was told they don't have one. Do I make the claim against my branch.?? Any tips before I take them to court would be much appreciated. Thanks Lorna

Hi Lorna
the address for the court claim which i used is:

Abbey National PLC
Abbey National House
2 Tritton Square
Regents Place
London
NW1 3AN

I'm just waiting for the court day August 14th.

Good Luck
Kim

Jason26599

lornamg123 wrote: »

Hi everyone,

Am new to this forum and am hoping someone out there with all your experience can help me. I wrote to Abbey back in April who after 10 weeks wrote and told me GO AWAY basically. So I wrote to them and gave them 14 days or I would take them to court. The 14 days are up today so I am about to start a claim on Money Claim Online.......I have asked Abbey for a Head Office address but was told they don't have one. Do I make the claim against my branch.?? Any tips before I take them to court would be much appreciated. Thanks Lorna

Hi, I completed my MCOL against the Abbey last week and it was served last Monday, I sent all letters to my local branch and also put the local bank address down on the MCOL form.


When i sent my list of charges in a spreadsheet off to Abbey i didnt include the actual reason for any of the charges, Does the reason have to be in there too, and if so do i just wait for them to contact me to amend the detail?

suelumsden

I'm just waiting for the court day August 14th.

Good Luck
Kim[/quote]

My court date is August 13th Kim, Abbey will be busy that week, I wish you good luck xx

Sue

shatraj

:mad: I have sent the original template letter addressed to the Data protection address that the website provided and received a letter detailing a full investigation which would take about 4 weeks - 4-5 weeks later I received another letter explaining that they were right to charge and the investigation basically proved nothing - they still said "no can do" - I then sent the 2nd template letter asking for the money plus interest etc with the next 14 days requiring a response. I then received another letter from them 3rd July not 14 days later saying that they have carried out a full investigation on my behalf and still say "no can do" - I then sent the next letter threatening court action - but I think I made a mistake by sending it to the address on the last letter which was : customer complaints dept at the same address in Milton Keynes because I then received the exact same letter that I received in the very beginning which came from the Data protection dept. - HELP - have I messed things up - PLEASE let me know what to do next?????:mad:

loops33

Hi
Need some help please!
Ive tried claiming my bank charges following the advice here,
asked for statements
sent back letter with what charges i have for £342.00
recieved the two letters,please bare with us etc
and today have recieved this letter
blah blah
we have carried out a full investigation on your behalf, sorry your unhappy with your charges and i understnad you would like these refunded, i can confirm the charges were applied correctly, as you had insufficient available funds at the time,
signed by a gary baxter

so what do i do now???

thanks
claire x

Bubbadel

loops33 wrote: »

Hi
Need some help please!
Ive tried claiming my bank charges following the advice here,
asked for statements
sent back letter with what charges i have for £342.00
recieved the two letters,please bare with us etc
and today have recieved this letter
blah blah
we have carried out a full investigation on your behalf, sorry your unhappy with your charges and i understnad you would like these refunded, i can confirm the charges were applied correctly, as you had insufficient available funds at the time,
signed by a gary baxter

so what do i do now???

thanks
claire x

They must have a pile of preprinted letters ready for us......
I got the same response and am writing one more time before i start the court proceedings, read my post further up