Goods received without installation instructions

Fosterdog

I agree completely with that but we don't know exactly what it did say on the packaging, all we know is that OP specifically bought commercial grade wallpaper, that would make most people think that it is something different to standard paper and then could research the differences and make an informed decision on whether to buy or not.

Even if the paper did have instructions it is likely they would be printed on the reverse on the product label (like a lot of things are when wrapped in clear cellophane type packaging) so it would have been opened before finding out that it isn't hung in the same way as standard paper anyway which would possibly prevent it from being returnable.

This all comes down to OP and the person who hung it not knowing what commercial paper is, that is not the retailers fault if they have advertised and sold it as such.

vyle

Guardsman wrote: »

I would class that as poor customer service.

When someone is coming in shouting at you because they want windows live mail and "I am not technical, I do not expect to have to download these 'system updates' when I want to use programs (which were not sold by, provided by or endorsed by the shop I work for and have nothing at all to do with the computer he bought as he bought them from somewhere else) to work, and I will not. You sold me the computer, so I expect YOU set up my software because it is not fit for purpose!" then I will respond to their agression with blunt facts.

If they buy a computer and don't know how to use it, it is their fault. if they don't know what software updates are, that is their fault. if they choose to be ignorant and refuse to learn how a computer works, it is their fault.

The fact remains that if they bought a car and didn't know how to drive it, they would be a fool to turn up and expect the car dealer to teach them how to drive it or indeed, act as their chauffeur. A lack of knowledge does not equal a fault, and that applies to the wallpaper.

If you buy a book, do you expect there to be an audible warning saying "caution, you must be able to read the book's language to be able to use this book?"

And at least I wasn't as snarky as one of my colleagues who said to a similarly irritable customer who refused to believe that their unplugged router (not plugged in to save the electricity) was the reason their internet wasn't working, and instead blamed their computer which they had had for six months prior to unplugging the router.

After an hour of him tugging his hair out trying to explain all of the reasons why she was wrong, and that she should just plug it back in, he finally said, "Yes ma'am, i agree, you should return this computer for a refund, and I am happy to give it to you, because you clearly have no idea what you're doing and should not be allowed to own one."

unholyangel

Guardsman wrote: »

So if something does not have instructions on it does that make it OK.
Is that how things should be ?

How things "should" be is that if you pay a company for a service, they should provide that service to a "professional" standard and not a half assed cowboy attempt. My biggest gripe is that companies today tend to be more interested in getting me to part with my money than they are in providing decent service/product to the consumer. The irony being, if they did care about their products/services/customers.....I would happily part with my money for them! In comparison, I remember my dad saying when I was younger that they always made sure they did a good job because if they so much as had 1 air bubble or a pattern out of alignment, they had to repaper the whole room free. That used to be the standard of service you could expect for probably any industry (or nearly any). Nowadays? Companies like that are a needle in a haystack - even when paying through the nose.

Or are you saying that a company should be able to take my money, provide a shoddy service and I should pass the blame onto someone else? Is that how things should be?

Guardsman

I like my job.

Guardsman

Unholyangel what I'm saying is I cant afford your dad and manufacturers would save me a lot of bother by having a little label on the paper to let me know what I'm actually buying.
If it had needs trimming on it then I would walk on.

Not once have I defended the OP's decorator or even suggested that the OP should sue.
I would like the instructions so they make life a bit easier for people in the same situation as myself a competent DIY'er who does not pretend to know it all.

unholyangel

Guardsman wrote: »

Unholyangel what I'm saying is I cant afford your dad and manufacturers would save me a lot of bother by having a little label on the paper to let me know what I'm actually buying.
If it had needs trimming on it then I would walk on.

Not once have I defended the OP's decorator or even suggested that the OP should sue.
I would like the instructions so they make life a bit easier for people in the same situation as myself a competent DIY'er who does not pretend to know it all.

If you were spending £33 per metre. would you still hang it yourself or would you pay someone to do it professionally?

However, we don't actually know if the wallpaper said "untrimmed" or not. And indeed, we dont even know if the instructions were supplied on the reverse of the label since the decorators attention to detail seems to be severely lacking.

Make something idiot proof and they'll just make a better idiot

Guardsman

If the paper had instructions on it then that's brilliant. If the £33 paper did not need trimming then I would not hesitate in doing the job myself and it would be done to a very high standard. I would rather spend my budget on a paper that I was able to hang myself.

Having the instructions on the inside is all well and good if I as a customer was allowed to examine one of the rolls.

unholyangel

Guardsman wrote: »

If the paper had instructions on it then that's brilliant. If the £33 paper did not need trimming then I would not hesitate in doing the job myself and it would be done to a very high standard. I would rather spend my budget on a paper that I was able to hang myself.

Having the instructions on the inside is all well and good if I as a customer was allowed to examine one of the rolls.

But this isnt about you, its about the OP and their circumstances

As for the OP, they had no need for instructions because they had hired (what was supposed to be) a professional.

And btw you'd likely spot untrimmed paper. Generally the pattern/colour doesnt extend all the way to the edge. So it should be visible.

Guardsman

I answered your question because you directed it at me..

The OP said the paper came without instructions and I have no reason to doubt that until I'm informed otherwise. The OP also said that his painter and decorator hung it for him and that person could have hung wallpaper several times for the OP over the years.
Just because the OP said my painter and decorator does not mean they are professional they could be a general handyman friend or family member
I'm not exactly sure why people object to the fact that I would like to have basic instructions included with a roll of wallpaper.

unholyangel

Guardsman wrote: »

I answered your question because you directed it at me..

The OP said the paper came without instructions and I have no reason to doubt that until I'm informed otherwise. The OP also said that his painter and decorator hung it for him and that person could have hung wallpaper several times for the OP over the years.
Just because the OP said my painter and decorator does not mean they are professional they could be a general handyman friend or family member
I'm not exactly sure why people object to the fact that I would like to have basic instructions included with a roll of wallpaper.

They dont, or at least I don't.

But you were trying to apply that to the OP's circumstances. As if somehow that assigns blame with the retailer/manufacturer.

And on the balance of probabilities, if the "painter and decorator" was their family member or friend, then they would have referred to them as "my friend/my uncle/my cousin/my whatever" unless they clearly regard them in a professional capacity and not a personal one.

But since he hasn't returned and the only thing apparently keeping this thread alive is our boredom, perhaps we'll never know.