MSE News: Sky to raise phone prices by 18%

2Sheds

wantsajob wrote: »

Really? Certainly in an official capacity the deal is over. Have read that some people phoning to ask for this have been told this and refused.

Called Sky on Friday after reading about it on here and job done.

Cheers to those that posted :beer:

donerkebab

Can someone confirm has anyone managed to cancel both TV and landline and BB due to these prices rises?

diamonds

diamonds wrote: »

Well several emails saying cant cancel free for a family member, I replied on behalf saying YOU sent me the letter saying it could be .....in the last email 3 days ago...no reply

FINALLY! a reply

"We're sad to see you go

We're sorry to hear that you want to cancel your Sky Talk and Sky Broadband, and you don't want to continue with our award-winning service.
Your Sky Talk and Sky Broadband will be cancelled on Monday 26 November 2012.
Please note it can take up to ten working days for the broadband service to be removed from your phone line, after which your new provider will be able to take over your phone line.

Useful Information

Along with your Sky Broadband Unlimited and Sky Talk Freetime your Sky Talk Line Rental will be cancelled on the above date too.
Calls to Sky Customer Services - calls to our Sky contact centres are inclusive within the calling package for Sky Talk customers. Please note that if you move your telephone service to another provider these calls will now become chargeable.
118SKY - Sky Talk customers automatically receive a 25% discount off Sky's directory enquiry service every time you call 118SKY*.
If you have changed your mind please contact us on 08442 410499 and we'll be happy to help.
Alternatively, it may be that you are in the process of moving home and the services have been requested by the person moving in - if so, please contact us to discuss getting Sky Talk services up and running at your new address.
You'll still be able to access our TV On Demand service with any other broadband provider.
We'd like to thank you for being a Sky customer and hope you change your mind about our services either now or in the future. If you would like more information on the options available to you, please click here.
Thanks
The Sky Team
* Calls to 118 SKY costs 19.2p per minute (plus a 52.7p connection charge) for Sky Talk customers calling from their Sky Talk landline. From BT landlines calls cost 25.5p per minute (plus a 70.30p connection charge). Calls from other providers may vary"

diamonds

Then 12 minutes later a further email:

"Thank you for your email. I am sorry for the delay in replying to your email.
I am disappointed to learn that you would like to cancel your Sky Talk and Broadband subscription.
I'd like to inform you that your Sky Talk and Broadband subscription is cancelled with effect from 26/11/2012, you will incur early termination charges as you have cancelled the subscription with the minimum term.
If you would like to re-subscribe to this at any time, please contact me at the email address provided or you can visit the following link.
https://comeback.sky.com/YourDetails.aspx
I hope this information has helped with your enquiry. If you require any further assistance, you can respond to my email.
Kind regards
Samson
Sky Help Centre
http://www.sky.com




Original Message Follows:

---

You sent me a letter confirming FREE cancellation if I did not agree to new terms & charges, please "return to donor" my phone line & phone number from Sky LLU.

Thankyou."


IDIOTS !!!!! email now going to CEO.

diamonds

At least it confirms broadband will cease for those who asked.


Printed copies of Sky Customer Complaints Code are available on request and free of charge by contacting us on the details above. It is also available in large print, audio and braille by contacting us by email at: accessibility@bskyb.com

leew

Fuming here :mad:

I've just got this back, jokers where do i stand??

Dear Mr *****

Customer Account Number: *****
Thank you for your email.

I understand that you wish to cancel your Sky services.
Our Broadband and Sky Talk package charges have been frozen for over two years and these charges aren't changing. However, while we frozen those prices we continued to invest heavily in new channels, programmes and technology.
So that we can continue to keep giving our customers value money we're changing the prices of our Line Rental packages for our existing customers. Hence, we are unable to keep your package price as it was earlier.
There will be also be a couple of small changes to call rates. Details of all Sky Talk rates are found at sky.com/callpricing.
We've changes of the prices of our TV from 01-09-2012 and Line Rental package price will change to £14.50 from £12.25 which will take effect from 01-12-2012.
While your price might have stayed same, we've been doing everything we can to make sure your Sky package keeps getting bigger and better.
I do not consider our policy to be unusual in comparison to major services providers. Our aim is not only to provide excellent viewing services to our Customers, but also to ensure that new business continues to be improved.
I understand that you have been a loyal customer with Sky and do realise that the price change would mean a lot to you. However, as Sky believes in improving their services and adding more products this was necessary.
As per the terms and conditions of your contract, you are requested to continue with your Sky service for minimum 12 months. At the end of the period, you can cancel your subscription by providing 31 days notice.
Sky Broadband and Sky Talk will end on the 26-06-2013, which means cancellation cannot processed at this time.
You may contact us on or after 26-05-2013, by giving us the required 31 days notice to cancel.
If you wish you may give notice to cancel Sky Broadband and Sky Talk with early cancellation fees.
You can access your account information online at the following link: https://myaccount.sky.com/portal/myaccount/
You can also view your bill, view historical statements, change your payment due date, and upgrade your package. There’s so much more available to you and it’s so easy to use.

I hope this information has helped with your enquiry. If you require any further assistance, you can respond to my email.

What's going on? i've read you CAN cancel without penalty on various sites, anyone know? I'm only around 2 months into a 12 month contract.

leew

Anyone got any thoughts or has anyone actually managed to cancel within their contract without being charged a early termination fee??

leew

Bump! i need advice i need to cancel this!!

diamonds

playing hard ball here

leew

diamonds wrote: »

playing hard ball here

I'll say, travesty of a company will not return once i get out!

Jokers.