MSE News: Sky to raise phone prices by 18%

penrhyn

You can still pay 12 months Sky Line rental in advance for £119.40.
I be interested in knowing whether a LLU to LLU transfer from Sky to Talk Talk is possible.

Gordon_Hose

penrhyn wrote: »

You can still pay 12 months Sky Line rental in advance for £119.40.
I be interested in knowing whether a LLU to LLU transfer from Sky to Talk Talk is possible.

It is if you have a phone number issued by Sky and haven't ported to Sky from another operator.

Lethargy

Just called to give notice in view of the price rise and was told if i cancelled my broadband i'd get hit with a cancellation charge...

penrhyn

Lethargy wrote: »

Just called to give notice in view of the price rise and was told if i cancelled my broadband i'd get hit with a cancellation charge...

Pay 12 months line rental up front then £119.40.

diamonds

Well several emails saying cant cancel free for a family member, I replied on behalf saying YOU sent me the letter saying it could be .....in the last email 3 days ago...no reply

wantsajob

penrhyn wrote: »

You can still pay 12 months Sky Line rental in advance for £119.40.

Really? Certainly in an official capacity the deal is over. Have read that some people phoning to ask for this have been told this and refused.

jhp

wantsajob wrote: »

Really? Certainly in an official capacity the deal is over. Have read that some people phoning to ask for this have been told this and refused.

But its still being promoted by Sky.

" Sky Line Rental offer
Pay 12 months line rental upfront
and save over £50

Just £9.95 per month
Call an advisor on 08442 411653 "

See Here: http://www.sky.com/shop/broadband-talk/talk-weekends/

pen1

jhp wrote: »

But its still being promoted by Sky. .....

It was re-promoted a few weeks ago, but not before Sky staff advised and confirmed on their own forums, what some customers were being told on the phone- that upfront line rental was no longer available (or various other explanation such as it didn't exist or was only for certain customers).

Its existence was previously buried in a drop-down menu that qualified price comparisons with BT.

As an existing upfront line rental customer, I understood that the offer I took was not renewable, and when I recently received a letter from Sky regarding the price increase, they indicated that I would revert to monthly line rental at the end of the prepaid period and made no reference to the possibility of making savings by renewing upfront line rental.

Unlike BT, for example, who have an efficient method of online ordering for upfront line rental, Sky have never really committed to upfront line rental as an ongoing offer and I've no doubt that this contributes to the confusion/lack of awareness within their call centres.

Indeed, the current promotion that you linked to indicates in the smallprint "Offer ends 29 June 2013".

jhp

pen1

Thanks for your detailed explanation.

Yet Poster Ardbeggordon claims to have got it here on 21/10/12 http://www.skyuser.co.uk/forum/sky-talk/50541-sky-line-rental-increase-2.html ( Post 19) after being made to go through hoop.

pen1

These threads, on Sky's Help Centre Forum, illustrate the chaos surrounding Sky's upfront line rental:
http://helpforum.sky.com/t5/Sky-Talk-Ordering-Setup/Sky-Talk-Up-Front-Line-Rental/td-p/573802
http://helpforum.sky.com/t5/Billing/sky-Line-Rental-to-go-up-from-12-25-to-14-50/td-p/551174
http://helpforum.sky.com/t5/Sky-Talk-Ordering-Setup/Paying-yearly-is-not-on-website-why/td-p/642406
http://helpforum.sky.com/t5/Sky-Talk-Ordering-Setup/Sky-line-rental-increases-amp-lack-of-option-to-pay-upfront-A/td-p/619850

.... and this thread shows that the chaos dates back to early 2011:
http://helpforum.sky.com/t5/Sky-Talk-Ordering-Setup/Sky-Line-Rental-Upfront/m-p/244489#M2980

Upfront line rental is undoubtedly available from Sky at present. However, my personal experience and those of various customers commenting on forums, is that you have to be prepared to argue/identify its existence to some call centre staff and escalate the issue if you don't get a positive result.

It's available, but it isn't an established ongoing option and the ordering process is often inefficient.