T-mobile have changed carrier and now signal is rubbish!

Mrs_Ryan

I have a BB Curve 9320 with Orange, signal is fine at home and work, but I have noticed that when I'm travelling the signal seems to have got really bad - I had no signal the other week the entire way between Leicester and Derby and had to manually re-select the network. (This was a royal PITA as I was trying to send an important email :mad:) it also seems the masts in the Loughborough area are faulty/down on a regular basis as my 3G coverage always goes off there which is another PITA as I spend a large proportion of time waiting for the bus to Nottingham/Leicester there :mad: the bloke in the EE shop there seemed resigned to the problem..

nessa23

im suffering with the same problem, im lucky if i can get signal atall. ive complained on t mobiles and EE's facebook page and been on the phone to customers services for two hours to be passed around between four different people to tell me just to turn my phone on and off, its not like i didnt try that myself. i also tryed to cancel my contract but they wont let me. its not fair we are paying for a service we cant recieve. im so fustrated no one will listen to me. if ur on facebook could u please join my facebook page . just type in the search bar EE = Everything Everywhere/ Nothing Nowhere Listen to us. Im trying to get enough likes to take to EE and hopefully get something done about this

Danny5335

Just thought I would add that me and my partner have both had the same problem, we are both with orange and since the change to EE our signal has been terrible, hers has always been pretty bad but mine was pretty awesome, I also have iPhone 4S, is this a coincidence?

J_B

I think that our signal is a little better if anything

iPhone 3Gs in a very rural area with three Orange masts close by (4/5 miles?)

amk515

I posted this on another thread in this forum:

My girlfriend has recently upgraded to an iPhone 5 from T-Mobile and she was getting download speeds of no more than 0.42Mbps with her upload being no better and she only ever had 2 bars on her signal.

I decided I was going to contact T-Mobile to ask them what the problem is until I realised that on her phone it said her carrier was T-Mobile/Orange. I changed it from automatic and set it to T-Mobile only and now she is getting speeds of 5Mbps+ and has 4 or 5 bars all the time.

Might be worth trying to change your carrier to T-Mobile only.

Ultrasonic

nessa23 wrote: »

EE = Everything Everywhere/ Nothing Nowhere...

This is pedantic but....

You might want to change that from Nothing Nowhere, since that would literally mean you actually get some signal everywhere, which I suspect is not what you had in mind . Nothing Everywhere might be closer to the mark...

simon26r

I have lost signal due to a local aerial being removed. A number of phone calls later and a free box that plugs into my internet and I have had my contract cancelled. Before this I had a discount of 1/3 what made my bill £24 full monty. Samsung s4.. 10 months in cancelled contract. Kept phone and internet box.

Now looking for a cheap deal on Vodafone or o2 sim only. Seem to be a lot more money than t-mobile.... just wishing they put up new aerials and not take them down. .. everything everywhere is a stupid name and they should be prosecuted for misleading customers.. Ichecked out there online coverage map and its vastly exaggerated. . Lets hope o2 and Vodafone dont play the same games..

DevCoder

S3 rather than S4 as the S4 has only just been released and even now there is a backlog of orders.

lewisD70

I never seem to have the best luck with T-Mobile either. Been with them for years and I'm still having calls being cut because of bad signal.

06869524

I too went from a 2 bar signal to 0-Emergency Calls only when the EE change over happened and so for that period of time I've been paying for a service that was near enough unusable. Contacted T-Mobile a dozen times with no joy, they just blamed my new mobile phone (despite the rest of the T-MOBILE phones having the same problem). I am now able to leave T-Mobile, cancelled contract last week and was told that they noticed a significant drop in my usage with them too - well I wasn't going to call the 1 number it would allow me to (999). Wondering if I can make a claim for the lack of service? Probably not... just glad to be finally able to move and stop paying for a useless service!