MSE News: Royal Mail to start leaving post with neighbours

emweaver

Attackthebanks wrote: »

Again the this attitude MAKES MY BLOOD BOIL!!

As someone who delivers parcels for RM for a living, it's the single WORST thing you can say to a postie..."you didn't chap my door"!

Aye that's right i've come all the way out to your house from the depot with this huge big box just to post a card through your door and have to lug it all the way back to the van ir if your a walking postie ALL the way back to the depot after a 6-10 mile round trip!

Your argument does not stand, it is in EVERY posties interest to get rid of every single item they have, trust me.
I wish for just one day you could see what was involved in delivering parcels to multiple locations, it is NOT a walk in the park.

By the same token many a time someone has missed me because they have been in the shower or in bed, and they have been honest enough to admit it....it goes a LONG way to be honest like that....the "you never chapped my door" rant is the quickest way to p**s your postie off and is a blatant lie!!

PS in 2012 i am sure we can be PC enough to say post PERSON it's not ALL men!

I know for a fact they don't always knock. I once watched him when I was sat outside the house in the car and on another occasion I was stood the other side of the door when the card came straight through the letterbox.

custardy

emweaver wrote: »

My post man on many occassions has not delivered mail to me because it's in my maiden name. Instead he took it to another address on the street where the person has the same surname!

And theres the problem with not following the rules
mind you will find the same works in reverse
deliver as addressed and get complaints about always delivering mail for people who don't live there

emweaver

custardy wrote: »

And theres the problem with not following the rules
mind you will find the same works in reverse
deliver as addressed and get complaints about always delivering mail for people who don't live there

I have told them several times it is my maiden name but if the rules state they must deliver to the address then they should do that instead I got questioned on why I was using my maiden name.

danothy

emweaver wrote: »

I know for a fact they don't always knock. I once watched him when I was sat outside the house in the car and on another occasion I was stood the other side of the door when the card came straight through the letterbox.

I've had this before too. I've been stood on the other side of the door waiting and there's been no knock, and a card pushed through. All I got was a shrug when I opened the door and asked for the parcel.

Paul_Varjak

Attackthebanks wrote: »

I am a postie, and it really annoys me the way some of the posts on here and the public perceive Royal Mail!!
I do parcels almost everyday, i for one will NOT be delivering to a neighbour for the following reasons......

1 = It is at the POSTIES discretion IF they CHOOSE to deliver to a neighbour! (the "you's NEED to do that" quips don't fly with me")
2 = The current RM guidelines for parcels are 22 per hour, that's just under 3 mins per item, already tough enough to manage, there is NO extra time built in for me to go chapping neighbours up only to realize there not in either and then have to return to the original door and write out a card!
3 = If your a postie on a regular duty and you know the person then if they say "do you want me to take that"? then i MIGHT be more inclined.
4 = Some random in the street in an area you ve never delivered to before saying "i ll take that for them" i am not interested.
5 = My thinking on it is if your not at home it goes back end of! You can collect the following day, ok you may be a little annoyed at not getting your parcel, but at least my jobs not on the line for leaving it somewhere you didn t want it and the item is secure! If you cant make it to the depot, then call or apply on-line to have it re-delivered on a day when someone WILL be home!

Also the "Local Collect" service people have mentioned is an option to have your item dropped off at a Post Office for collection...however a £1.50 fee applies.

Finally deliver to a neighbour includes standard parcels and recorded deliveries ONLY, IT DOES NOT INCLUDE LETTERS, SPECIAL DELIVERY OR INTERNATIONAL SIGNED FOR ITEMS!!!!

Royal Mail are LEGALLY obliged under the USO (Universal Service Obligation) to deliver to addresses NOT people so keep that in mind when you get letters to YOUR address but with someone else's name!!

I live in a small village and our regular postman is very conscientious; he would never put a card through the door without knocking first or leave a package on the doorstep or deliver a package to a neighbour.

At the end of his round he actually goes back to properties where he could not deliver and attempts delivery again. Only then does he put a card through the door so that the package can be collected from the village Post Office. Yes, the Post Office (not the depot). That is truly excellent service and beyond the call of duty.

But not every postal worker is so conscientious and, unfortunately, that applies to the relief postal worker who delivers one day each week. He is not adverse to leaving packages out in the rain and failing to put a note through the door, advising of delivery.

custardy

Paul_Varjak wrote: »

I live in a small village and our regular postman is very conscientious; he would never put a card through the door without knocking first or leave a package on the doorstep or deliver a package to a neighbour.

At the end of his round he actually goes back to properties where he could not deliver and attempts delivery again. Only then does he put a card through the door so that the package can be collected from the village Post Office. Yes, the Post Office (not the depot). That is truly excellent service and beyond the call of duty.

But not every postal worker is so conscientious and, unfortunately, that applies to the relief postal worker who delivers one day each week. He is not adverse to leaving packages out in the rain and failing to put a note through the door, advising of delivery.

and by your description. you have yet to feel the brunt of a 'modernised' delivery

custardy

emweaver wrote: »

I have told them several times it is my maiden name but if the rules state they must deliver to the address then they should do that instead I got questioned on why I was using my maiden name.

the flip side is that posties redirect mail every day
through incomplete/wrong addresses
I remember one woman on a delivery i did
she lived in 7 2f2,she would get mail for 7,7/2,71f2 etc
when I was off and came back,she would be whining at me as if it was my fault
she couldnt grasp it was because the cover didnt know where she lived

Paul_Varjak

emweaver wrote: »

My post man on many occassions has not delivered mail to me because it's in my maiden name. Instead he took it to another address on the street where the person has the same surname!

A local nursing home mistakenly used my address for years. I did not know this until a courier attempted delivery of several hundred incontinence pads!

Of course, Royal Mail delivered all the incorrectly addressed items to the nursing home, even though it bore my address! But problems arose because mail correctly addressed to me would go to the nursing home also!

The nursing home had the same house number as me but a different road name and Post Code but continued to use my Post Code and road name, not only in their letterhead but they advised all of their patients as well! On numerous occasions I saw deaths being reported in the newspaper as occurring at my address! And all the patients who had personal phone lines apparently lived at my address too!

I wrote to the nursing home with conclusive evidence that they were using my address but they refused to believe it. Their reply letter was sent to some undeliverable post depot about 100 miles away, simply because they decided what my address should be in their reply!

That was the final straw. I wrote to the local doctors and registrar of births, marriages and deaths. That got the problem quickly sorted and the registrar was none too happy as he had to trawl through records going back several years to amend all the death certificates!

Paul_Varjak

custardy wrote: »

and by your description. you have yet to feel the brunt of a 'modernised' delivery

On the contrary.

Having lived in Edinburgh, in a multiple occupancy building with a single delivery point (yes, they do exist despite your assertion to the contrary) and again Cambridge (in another multiple occupancy building with a single delivery point) I am fully aware of Royal Mail failings.

Paul_Varjak

custardy wrote: »

yes,except the original consultation process started in 2011
had you followed the link,you would have seen that
it was then extended and finally we are at this point

If you had read my post more carefully you will see that I said the OFCOM consultation started less than 3 months ago!