MSE News: Royal Mail to start leaving post with neighbours

custardy

Credit-Crunched wrote: »

This confrontational, unflexible and at times rude attitutude could be at home in any one of the many sorting offices I have ad the mis-pleasure of visiting (when they are open)

It amazes me how public sector roles feel the inability to adopt a customer service attitude in line with modern society and expectations.

Still waiting on your response to the last list you posted

Paul_Varjak

Credit-Crunched wrote: »

This confrontational, unflexible and at times rude attitutude could be at home in any one of the many sorting offices I have ad the mis-pleasure of visiting (when they are open)

It amazes me how public sector roles feel the inability to adopt a customer service attitude in line with modern society and expectations.

One of the reasons I moved to the location I am in now is for this very reason. Before moving here I visited the local delivery office, the local Post Office and spoke with the local postman.

I must say that I receive wonderful service from all of them. The only problem I have is when the relief postman is on duty.

When I lived in Cambridge essential medical items were left outside the property I occupied. Each item worth in excess of £800. As I lived in a block of flats, people were constantly walking by my door. Anyone could have stolen the items. Only when I got the Police involved did matter get resolved.

Paul_Varjak

Today, I contacted my local MP about this new scheme - he has not heard of it!

Today, I contacted the news desk of my local newspaper - they have not heard of the scheme!

Today I went to the local Post Office - they have not heard of the scheme and have no leaflets about it and certainly no stickers!

Today I contact Postal Redress - an alternative dispute resolution body for postal disputes - they have not heard of the scheme!

Today I visited the local delivery office who claim they sent out letters and opt-out stickers to every household! I did not receive any letter or sticker, nor did my neighbours and nor did the local postmistress at her home address! The local delivery office could not provide me with a copy of the letter.

Today Ofcom told me that Royal Mail have to offer other ways to opt out of the scheme (other than by a sticker on the door). But Royal Mail say the only way to opt out is by using a sticker! I have now lodged complaints with Royal Mail and Ofcom.

Meanwhile, I am doing everything I can to reduce the amount of mail I get delivered. I am switiching as much to email as I can and have just closed my account with Shop Direct (who send interminable mail shots). My bank accounts statements are now completely paperless.

custardy

Paul_Varjak wrote: »

Today, I contacted my local MP about this new scheme - he has not heard of it!

Today, I contacted the news desk of my local newspaper - they have not heard of the scheme!

Today I went to the local Post Office - they have not heard of the scheme and have no leaflets about it and certainly no stickers!

Today I contact Postal Redress - an alternative dispute resolution body for postal disputes - they have not heard of the scheme!

Today I visited the local delivery office who claim they sent out letters and opt-out stickers to every household! I did not receive any letter or sticker, nor did my neighbours and nor did the local postmistress at her home address! The local delivery office could not provide me with a copy of the letter.

Today Ofcom told me that Royal Mail have to offer other ways to opt out of the scheme (other than by a sticker on the door). But Royal Mail say the only way to opt out is by using a sticker! I have now lodged complaints with Royal Mail and Ofcom.

no letters were sent out,an unaddressed leaflet was used
where did you see that stickers were sent out?
RM have said they are looking into other methods
Why would a Post Office hold stickers?
As for your MP,well no real surprise there. what party does he/she belong to?

Given you choose where to live by the postal service
where were you in 2011 when this process started?

Credit-Crunched

custardy wrote: »

Still waiting on your response to the last list you posted

To be honest I am bored of your rants, you would argue that black is white if it was related to RM.

mazza111

Paul_Varjak wrote: »

Today, I contacted my local MP about this new scheme - he has not heard of it!

Today, I contacted the news desk of my local newspaper - they have not heard of the scheme!

Today I went to the local Post Office - they have not heard of the scheme and have no leaflets about it and certainly no stickers!

Today I contact Postal Redress - an alternative dispute resolution body for postal disputes - they have not heard of the scheme!

Today I visited the local delivery office who claim they sent out letters and opt-out stickers to every household! I did not receive any letter or sticker, nor did my neighbours and nor did the local postmistress at her home address! The local delivery office could not provide me with a copy of the letter.

Today Ofcom told me that Royal Mail have to offer other ways to opt out of the scheme (other than by a sticker on the door). But Royal Mail say the only way to opt out is by using a sticker! I have now lodged complaints with Royal Mail and Ofcom.

Meanwhile, I am doing everything I can to reduce the amount of mail I get delivered. I am switiching as much to email as I can and have just closed my account with Shop Direct (who send interminable mail shots). My bank accounts statements are now completely paperless.

MP: This is something he should be aware of, after all he got the letter too.

Local Newspaper? Who cares tbh. It's been well publicised.

Post Office? Nowt to do with them

Postal Redress: Aren't you supposed to go through RM's complaint procedure before involving them?

RM: The letters all came out along with the dreaded door 2 doors. Maybe they didn't do yours if you've opted out? :rotfl: Sorry, guessing now, but think about it, you get an envelope marked to the addressee with no address, just to the addressee. I think I can guess where most of these went. In the recycle bin along with all the other rubbish.


Seriously guys. If you don't like it, opt out. Simples

I agree it probably should be an opt in thing, but it's not, you're not gonna change it. RM are the worse communication company I've had the pleasure of working/communicating with.



And I'm afraid RM is one of those companies who can't do right for doing wrong. You'll get half the people on these forums who think it's great their postie leaves their parcels in a safe place/neighbour and the other half who hate it.

I had a customer call me up to complain about me because I dared to ask her for ID when I worked in the locker. :rotfl: Apparently she was a regular, but I didn't know her from Adam. So no parcel. She wasn't amused, didn't even have the red card. But would she have been so happy if I had given her parcel to some random off the street without ID? It's a lose lose situation they are in most of the time.

visadeath

mazza111 wrote: »

local newspaper? Who cares tbh. It's been well publicised.

The only information i found was the leaflet, that came after the consultation ended and then after ofcom had said yes, and a single story on the bbc website, dont remember seeing anything on the tv news.

This tbh isn't the fault of rm that news agencys didn't pick it up, but the single leaflet isn't really being well publicised, perhaps some adverts on tv saying, your postal service is changing etc etc

Paul_Varjak

You have totally missed the point mazza111. I knew nothing of the introduction of this scheme until 28 September. The local postmistress knew of it until I told her today. Of the seven neighbours I spoke to today only one had even heard of the scheme and he only learned of it today!

I am well aware that, just like with any other dispute resolution procedure, there is a period before I can take a complaint to Postal Redress. My SOLE reason for contacting Postal Redress was to find if if they had even heard of the scheme, given that others you would expect to know of the scheme has not heard of it either. That indicates to me that this scheme has been introduced poste haste (excuse the pun).

Opting out is not so simple for everyone...

Firstly, we have not had a chance to opt out as Royal Mail did NOT put details of the scheme through our doors. The only letter we have received in recent weeks is about the other changes at Royal Mail.

Secondly, if you live in rented accommodation with a lease agreement that prevents you putting up signs then you are stuck.

Thirdly, Ofcom have not imposed any condition on Royal Mail to provide any alternative form of opt out. There should be no reason that Royal Mail cannot provide an opt-out service in a similar fashion to opting out of Royal Mail's junk mail.

The fact is that, for the short term at least, I will be collecting my mail from the local delivery office. This is not an ideal arrangement. Once I have my sticker I will put it up whatever the consequences. I am also amending my address for 80+ online accounts to included an additional line to my delivery address - NO NEIGHBOUR DELIVERY.

I suspect that a lot of posties will ignore this scheme and return items to the depot anyway. But while customers concerns remain, they will take up the free option of Mail Collect, particularly as they will get the mail much sooner. That kinda defeats the whole purpose of introducing the scheme in the first place!

The other recent changes to Royal Mail delivery over recent week have INCREASED the mail being sent back to depots as undeliverable. No doubt that had some bearing as to why this scheme was announced at such short notice. On my visit to the local delivery there were piles of packages awaiting collection in the office - the girl could hardly move among all the packages. She also pointed to all the extra cubby holes they had because more customers are requesting Mail Collect.

If the situation continues, I have no doubt that pressure will be applied by management on individual posties to deliver to neighbours, thus removing the discretion from the individual postie.

You are right, I am not gonna be able to change the scheme but if I had sufficient notice that the scheme was being introduced, at least I could have taken the necessary steps in advance.

custardy

Credit-Crunched wrote: »

To be honest I am bored of your rants, you would argue that black is white if it was related to RM.

you mean the facts that were posted? you were making statements such as removing final salary pensions.
When in fact this happened years ago

mazza111

Paul_Varjak wrote: »

You have totally missed the point mazza111. I knew nothing of the introduction of this scheme until 28 September. The local postmistress knew of it until I told her today. Of the seven neighbours I spoke to today only one had even heard of the scheme and he only learned of it today!

But there have been several threads even on these forums regarding it. Custardly notified everyone on here this was coming. RM rolled out their trials and told people they were doing it.

I am well aware that, just like with any other dispute resolution procedure, there is a period before I can take a complaint to Postal Redress. My SOLE reason for contacting Postal Redress was to find if if they had even heard of the scheme, given that others you would expect to know of the scheme has not heard of it either. That indicates to me that this scheme has been introduced poste haste (excuse the pun).

Opting out is not so simple for everyone...

Firstly, we have not had a chance to opt out as Royal Mail did NOT put details of the scheme through our doors. The only letter we have received in recent weeks is about the other changes at Royal Mail.

Secondly, if you live in rented accommodation with a lease agreement that prevents you putting up signs then you are stuck.

Thirdly, Ofcom have not imposed any condition on Royal Mail to provide any alternative form of opt out. There should be no reason that Royal Mail cannot provide an opt-out service in a similar fashion to opting out of Royal Mail's junk mail.

It's really not been done poste haste. There was a trial area last year that was well publicised. As I've said, RM are not the best at communicating.

I'm sure the letting agents/landlords wouldn't mind a VERY small sticker stuck to their letterbox.

It could be that during the changes to your local DO that they haven't actually got round to changing your office to LWN. Trust me, the revisions that each delivery office are going through are major. I would imagine if you haven't heard of it as yet, then they won't start it in your area until the revision of the office is complete and working.

The Opt Out only works if you have a decent postie who's checking the redirections. I've sent several forms in the past 6 months. I still get the dreaded leaflets, sometimes twice a week because I have a postie that's less than adequate. TBH I'd rather have a sticker on my door to tell the prat not to leave my parcels with a neighbour than rely on him to read a big bundle of notices he's supposed to do every day, cos I know for a fact he probably doesn't do them. As I've said, if u have a good delivery person it works great, it just takes one not to do the job properly to screw things up completely.

The fact is that, for the short term at least, I will be collecting my mail from the local delivery office. This is not an ideal arrangement. Once I have my sticker I will put it up whatever the consequences. I am also amending my address for 80+ online accounts to included an additional line to my delivery address - NO NEIGHBOUR DELIVERY.

I suspect that a lot of posties will ignore this scheme and return items to the depot anyway. But while customers concerns remain, they will take up the free option of Mail Collect, particularly as they will get the mail much sooner. That kinda defeats the whole purpose of introducing the scheme in the first place!

The other recent changes to Royal Mail delivery over recent week have INCREASED the mail being sent back to depots as undeliverable. No doubt that had some bearing as to why this scheme was announced at such short notice. On my visit to the local delivery there were piles of packages awaiting collection in the office - the girl could hardly move among all the packages. She also pointed to all the extra cubby holes they had because more customers are requesting Mail Collect.

If the situation continues, I have no doubt that pressure will be applied by management on individual posties to deliver to neighbours, thus removing the discretion from the individual postie.

You are right, I am not gonna be able to change the scheme but if I had sufficient notice that the scheme was being introduced, at least I could have taken the necessary steps in advance.

What changes are making mail undeliverable?

Piles of packages is normal, especially at this time of year. This is when it starts picking up pre "insert swear word" Ppl start ordering around this time for the big fat guy coming.

If your local DO has a revision like many in the country, they won't force the posties into this. They will simply have too much to do.

I don't doubt for a minute the scheme is inadequate. And maybe they could have publicised it better. But that's RM for you, they really are very poor at communicating.

Again, nothing to do with post mistress at PO either. Nothing to do with her. PO and RM are 2 separate companies.

Do yourself a favour, stick your sticker up and all should be good. You'll see the size of it when you receive it and it will show why I don't think landlords will mind it :rotfl:

Again, don't get me wrong, I'm against LWN but some of the points you have raised are totally irrelevant.