Orange want to charge me for replacement

Caryne

DUTR wrote: »

I was with them from launch and kept my account for more than 13 years, they were good to start with but after Hans Snook went so did the service quality and VFM, the £10 deal I get flyers from Virgin quite often, so not sure it is a great or unique as you may 1st imagine

I'm sure you are right, which is why I will have a good look around when my contract ends in March next year.

keith1950

This has really made me think though, I'm certainly not going to renew my contract with Orange next March and I've also learnt there's no point having a 24 month contract with them when they are only interested in replacing a phone that goes wrong/breaks within the first year and you can easily have 12 months paying for a service you can't, reasonably, use.

It doesn't really matter which network your with, if the manufacturers guarantee is for 12 months then get a 12 months contract.

So next time if you must get a 24 month contract do your research and pick a phone that has a 24 month manufacturers guarantee.

Even if it had been under guarantee you may have found that when sent for repair there was internal physical/moisture damage that meant you weren't covered anyway.

I think you have been unfair to mattyprice, he was only giving you good advice ( which you could not accept ) and for some reason he is still trying to help you.

Those kits are, from what I can see, only for tidying up the 'outside' of scruffy handsets. It may solve the problem but, if I suspect, the problem is more complicated than that, something wrong with it 'internally' then I'm guessing it won't solve the issue anyway, sadly.

A keyboard membrane is the electronic part of the keyboard that sends your keyboard requests to the processor , it is not as you say 'for tidying up the outside of scruffy handsets.'

robbies_gal

you wont get any different on any other network u dont seem to listen to advice so i think its you who are the rude one not mattyprice op

mattyprice4004

Caryne wrote: »

Those kits are, from what I can see, only for tidying up the 'outside' of scruffy handsets. It may solve the problem but, if I suspect, the problem is more complicated than that, something wrong with it 'internally' then I'm guessing it won't solve the issue anyway, sadly.

Told you that yesterday.

Bradden

Caryne wrote: »

No, I want to get to the bottom of the actual facts. When I buy something in a shop if it breaks and I get a new one then the warranty lasts from the date of the replacement (I know this as I have had these issues before). To me it is simply logical that the same would be the case with a phone - but it seems not.

Bradden wrote: »

I don't believe this is the case.. but I may be wrong. Can you back this up with the relvant legistlation which covers this?

Thanks

Caryne wrote: »

I havn't got any relevant legislation it's just something I was told when I had a similar problem with a TV some years ago.

Can I just clarify this point? You disagreed with DUTR on this point earlier but seem unable to back it up?

Caryne

Bradden wrote: »

Can I just clarify this point? You disagreed with DUTR on this point earlier but seem unable to back it up?

Like I said, I am going on previous experience with another product. I am not a legal expert and I can only go on what I have experienced with a retailer in the past.

This matter is solved (as far as it can be) now so I don't think there's any need to take it any further now.

Caryne

keith1950 wrote: »

I think you have been unfair to mattyprice, he was only giving you good advice ( which you could not accept ) and for some reason he is still trying to help you.



A keyboard membrane is the electronic part of the keyboard that sends your keyboard requests to the processor , it is not as you say 'for tidying up the outside of scruffy handsets.'

You see, this is the problem, mattyprice agreed that the 'kit' referred to earlier was just for 'tidying up the outside' and now you are telling me it is not. I am not claiming to be an expert but I think it is very unfair when I have been castigated for 'not accepting' people's answers when I have been given conflicting advice from different people and all I was ever trying to do was get to the bottom of it. It's not easy to know which advice to accept when different people (with the best intentions) give you totally opposite pieces of information.

I hope this matter can now end?