Non payer

lyniced

I listed an item last week on eBay and sold it for £247 on Sunday 16th Sept. Still haven't received payment, despite several (polite) messages, so decided to open a NPB case today. My question is, how long do I have to wait before I can close the case and how do I do go
about reclaiming my final valuation fees? Thanks!

Auntie-Dolly

The NPB can be closed after 4 days & this will automatically refund the FVFs

hiccup123

the case will mention a date when you can close the case. It gives the buyer about 4 days to pay. I had to do this recently when a buyer claims his daughter bought something so he was under no obligation to pay for it....yeah right.

if after 4 days they dont pay then click the close case option and follow instructions. ebay will see buyer hasn't paid, you get your fees back and buyer gets a strike against their ebay account...plus they can't leave you feedback

techspec

Ive had loads this week. You would think they had better things to do.

A couple have now paid, with a nudge off Ebay - so i will have to keep an eye on my star ratings.

Is it really legal that Ebay keep the listing fees for every failed sale. Its probably why they seem to encourage none payers - and no longer throw them off after 3 strikes. They rake it in - for sales that never took place. You think you would get a re-list free.

CKhalvashi

techspec wrote: »

Is it really legal that Ebay keep the listing fees for every failed sale. Its probably why they seem to encourage none payers - and no longer throw them off after 3 strikes. They rake it in - for sales that never took place. You think you would get a re-list free.

Unfortunately, this is how many businesses work.

I was dealing with a company similar to ours last week as part of a joint venture, as I neither (ideally) have the funds (that aren't already planned), nor time to enter the US market, and the US businessplace is completely different to the UK businessplace in the practices, such as this, employed.

eBay and Paypal seem to be a class of their own when it comes to dealing with issues, and this seems to be a huge problem as far as sellers are concerned. What I think is fair for American companies to do, and what they seem to think is fair seems to be a different matter.

CK

soolin

techspec wrote: »

Is it really legal that Ebay keep the listing fees for every failed sale. Its probably why they seem to encourage none payers - and no longer throw them off after 3 strikes. They rake it in - for sales that never took place. You think you would get a re-list free.

You do get a refund of the basic relisting fees if you relist and item sells on 2nd attempt

RFW

techspec wrote: »

Ive had loads this week. You would think they had better things to do.

A couple have now paid, with a nudge off Ebay - so i will have to keep an eye on my star ratings.

Is it really legal that Ebay keep the listing fees for every failed sale. Its probably why they seem to encourage none payers - and no longer throw them off after 3 strikes. They rake it in - for sales that never took place. You think you would get a re-list free.

The listing fee is considered the same as an advertisement, so whether it sells or not, you get paid or not, the listing fee remains the same. It's a bit like saying "I advertised my car in a newspaper and no one bought it, yet I was still charged by the paper, is this legal?".

You do get a free relist if the item sells the second time the second listing fee is refunded.

I hardly think Ebay are happy with a 50p (or whatever) listing fee and cancelling a £24 final value fee, even assuming that they are getting money for nothing, there's something of a difference there!

Lots of buyers still get thrown off after 3 strikes, some are less, some are more, it depends on their initial account. I don't think 3 strikes and you're out was ever an official thing, more of a guideline. Some buyers have genuine problems that arise that can stop them paying, so each case has to be different.

If sellers made sure of their seller settings and filed every non payer then there would be less of an issue, but no matter what you do there will always be non payers.

lyniced

I have a really strong feeling I won't get the money for 2 reasons -

1) this is their first 'purchase'
2) it is a PO Box address

2 further questions - sorry. When I re-list is there a way of filtering out first time buyers, PO box addresses and overseas buyers. The reason I ask the latter is because even though I said on the listing that I only post in the UK, I got a bid from India and Brazil.

The other question is can I leave feedback for the non-payer?

Thanks!

metoyoubear

If you go into myebay>seller account>site preferences>buyer requirements.

You can block overseas bidders there,buyers without a Paypal account etc

You can't block first time buyers.

lyniced

metoyoubear wrote: »

If you go into myebay>seller account>site preferences>buyer requirements.

You can block overseas bidders there,buyers without a Paypal account etc

You can't block first time buyers.

Thank you. What about PO Boxes?

metoyoubear

As far as I know you can't block PO boxes.