Sports direct- daughter injured

The_Black_Sheep

Not particularly dumb.

But as I've said sometimes things just work their way loose from pegs.

Having been in Sports Direct a number of times and survived I doubt the bag was actually suspended directly overhead from the ceiling but rather hanging from a high peg - perhaps the bag wasn't hooked over by a spotty teenager as quite as well as it should've been and has worked its way loose.

Shouldn't have happened in an ideal world but there you go. If the little girl had been hurt badly then by all means, let the OP tear down Sports Direct piece by piece if they wish, but a light bruise on the shoulder is really not worth making a massive fuss about.

At least in my opinion.

meritaten

and if a bag had fallen on a baby? Some of the sports bags are not lightwieght.
The point of Elf and Safety is to do this game - What if??????????? in this case no REAL harm was done - except a child was left bruised and slightly shocked. and Sports Direct have lost a customer -can they afford to do that?
The staff should at the very least have apologised and entered the incident in the accident book (that they didnt is worrying).
I would write to head office (real paper and sent 'signed for') keep a copy. take a photo of the bruise. and contact the council to find out if its the responsibility of Environmental health or Trading Standards.
I have been in Sports Direct once - I think the whole place was a health hazard - too much stock stacked precariously, too little staff who were stuck behind the till and not tidying the stock - I saw someone trip over Trainers left on the floor - If he broke his ankle I hope he sued!

Barneysmom

B.. wrote: »

Just a half decent apology would be nice and to know that they are going to secure the bags properly to stop anyone else getting injured!

They have them on 'view' hanging all around the shop, above all the tall shelves etc. I didn't even notice them until one fell down.

Sign of the times I'm afraid, it's the same everywhere you go.
I had a carving knife go straight into hand in Debenhams, it slid off the shelf, and I wasn't even offered a plaster or a tissue. They are just too thick to have any feelings.

The_Black_Sheep

meritaten wrote: »

and if a bag had fallen on a baby? Some of the sports bags are not lightwieght.

And if my aunty had b*llocks she'd be my uncle.

What if it had fallen on a baby? What if it had been a frail elderly woman? What if it hadn't been a bag? And so on...

The issue is what did happen, not what could have happened.

meritaten

The_Black_Sheep wrote: »

And if my aunty had b*llocks she'd be my uncle.

What if it had fallen on a baby? What if it had been a frail elderly woman? What if it hadn't been a bag? And so on...

The issue is what did happen, not what could have happened.

sigh - I will say this again because obviously you didnt understand the first time.
Stores have a duty of care towards customers and staff. Health and Safety regulations require that when placing stock it isnt just piled haphazardly any old where. You DO have to play the 'What if' game and ensure that product is not put where it could injure a customer or member of staff.
and if a customer reports a hazard then it should be noted and refered upwards.
if a customer is injured you ALWAYS enter that injury and the circumstances in the stores Accident book.
This is basic - this is supposed to be drummed into staff during staff training!

The_Black_Sheep

meritaten wrote: »

sigh - I will say this again because obviously you didnt understand the first time.

Sigh - let me assure you I'm able to understand everything you have said, so don't worry yourself too much in that regard.

We are discussing an incident where a girl was hit on the shoulder by a falling bag, no one is arguing that this is right or proper, but such things will inevitably happen occasionally in shops - things fall from pegs all the time.

However your immediate reaction is 'what if it had been a baby', thereby taking a situation and inserting a more vulnerable person for effect. There wasn't a baby, and it wasn't a baby that was unfortunately hit by the falling bag.

To begin down the 'what if' route helps no one.

meritaten wrote: »

Stores have a duty of care towards customers and staff. Health and Safety regulations require that when placing stock it isnt just piled haphazardly any old where. You DO have to play the 'What if' game and ensure that product is not put where it could injure a customer or member of staff.

Not the same thing as reacting to a child being slightly injured by immediately replacing that child with a baby for dramatic effect though surely?

meritaten wrote: »

and if a customer reports a hazard then it should be noted and refered upwards.
if a customer is injured you ALWAYS enter that injury and the circumstances in the stores Accident book.
This is basic - this is supposed to be drummed into staff during staff training!

I don't recall saying otherwise regarding the use of Accident Books and staff training.

Save_me

Blimey! Not much support out there for you! When you think of all the 1000's of people claiming when they 'slip over on a grape' at the supermarket or fall off a ladder they were using and yet here you are shopping in the store minding your own business when something falls onto your daughter.

No, you might not get anywhere but I would complain to the Store Manager. Their reaction would dictate what I did next. A satifactory response and assurances that their products would be better secured in the future and I might drop it. A rubbish response (like you had in the store) and I'd take it futher.

RuthnJasper

The_Black_Sheep wrote: »

Gravity?

Sometimes things just fall from hangers in shops, no real mystery about it.

This is true - however, in this case, it doesn't seem to have been something that slipped from a hanger - it was an instore display suspended from the ceiling that wasn't sufficiently secured.

Whilst I certainly agree that it is not helpful going down the "what if..." route, I do concur with Olliesdad and Meritaten. It ought to have gone in the accident book and a sincere apology should have been forthcoming from the staff. Has this happened, then just as Save Me says above, I doubt that the OP would have felt aggrieved enough to start this thread.

shaymenRup

I personally think you should persist. If next week the same thing happens and a small child IS badly injured how will you feel.
Near misses are preventable future accidents.
Write to head office and make a complaint.

Experting

Just let the head office know about what happened, but accidents do happen. But yeah it is abit of health & safety hazard in some of their shops and i suppose a fire hazard its always rammed full of stock in there, but thats why its so cheap i suppose.

Barneysmom wrote: »

Sign of the times I'm afraid, it's the same everywhere you go.
I had a carving knife go straight into hand in Debenhams, it slid off the shelf, and I wasn't even offered a plaster or a tissue. They are just too thick to have any feelings.

They props didnt give u a plaster because "health & safety" in case you are allergic to them ^_^. This world is H&S mad.