My new mobile arrived.......no SIM!

happyhunter

I won't worry about the broken seal if they confirmed they have opened it and everything is in the box.

But I think P2UD will give you many sleepless nights ahead!
I am not their customer but according to what I've read in different forums, they charge admin fee of £40 to cancel, and that's if they let you cancel!

Good luck.

MickKnipfler

T Mobile said the seal shouldn't be broken.

P2UD> I'm only cancelling because they failed to deliver. I should be charging them an admin fee!

superjaggybunnet

Is your nickname 'Lucky' by any chance?

What a saga. That would put me off dealing with any of them!

banger9365

contract consumer direct 08454 040506 and send every thing back by specail delivery asap and go up the ladder with t-mobile until you get i cancelled ,ive had some thing like it with orange put had the sim card

MickKnipfler

And who pays for the special delivery? As far as I'm concerned they're in breach of contract. It's like ordering theatre tickets, they don't sen the tickets but still charge to your credit card.

MickKnipfler

OK, here's their latest response:

"Every single item sent out on an order has to be scanned. If it is not scanned the order cannot be sent. Your order had all items scanned and was sent out by Special Delivery reference zc647704777gb at 29/03/2007 17:32:18. We package each order on it's own, so it is not possible to mix anything up between orders. The packaging area is a large clear surface, so that any items potentially missed, after all the other checks, are easily spotted.

The facts as you quote them are not entirely accurate. Our email below has been mistyped, it states"We have other emails sent to this address from you, which is why you have not had a response.", as you can see that sentence does not make sense, it should read "We have no other emails sent to this address from you, which is why you have not had a response.", I apologise for any confusion that this may have caused.

Your email of the 20th was written in such a manner that you were querying a cancellation. Most customers do not phrase things in this way when they have the phone. As the first email relating to a cancellation was received on the 20th, this would not be within the returns period. We have received all other returns and cancellation requests and have no other disputes with customers stating they have sent emails to this effect which we have no record of.

You state no SIM was delivered, however this was booked out at the same time as the handset, once again, as the SIM is not here and it was booked at at the same time as your handset, the only place it could have been is in that parcel. Our procedures and systems are designed specifically to ensure that SIM cards are always enclosed with a contract phone.

So in response to point 17, we cannot be in breach if you did not contact us within the returns period. We have no evidence that you did and you are also stating with absolute certainty that you did not receive a SIM card when all the evidence suggests otherwise. We tend to get someone claiming they have not received their SIM card once every 1 or 2 months, in 100% of the cases it emerges that it has been sent and in the 8 years the company has been running we have never yet not sent one out. The worst case was on the first system when the wrong SIM was sent in error, but the whole point of our current system is to ensure that the correct stock product goes out with the correct order. It is physically impossible to scan out a different item of stock or none at all and progress the order, unless we assign the stock in question to a new back-order. In this case we would then have a second order just for your SIM card and no SIM details in your first order, but your order is for a complete contract, as shown below"



So to summarise:-

It's my fault that their email system lost the messages (I still have copies)

It's my fault that te SIM they're sure they packed had dissapeared before the parcel arrived.