My new mobile arrived.......no SIM!

MickKnipfler

My new mobile arrived from phones2udirect yesterday. There's no SIM though. It's on T-mobile, is that normal? Will the SIM follow?

cherub1969

Hi, the sim is always sent out seperately for security cause if together anyone could set it up...

MrsMondragon

Cut your losses and return your phone. If its a cashback deal you have, then you def wont get your cashback.

MickKnipfler

cherub1969 wrote: »

Hi, the sim is always sent out seperately for security cause if together anyone could set it up...

I've never known the SIM to be sent out separately before

MickKnipfler

MrsMondragon wrote: »

Cut your losses and return your phone. If its a cashback deal you have, then you def wont get your cashback.

Even if I meet the terms and conditions?

MickKnipfler

Still no SIM. I've emailed them and T-Mobile.

MickKnipfler

Am I on my own on this one?

JAYMARSH2005

Have you tried to phone T-Mobile or Phones2udirect ? If it was sent seperate I would have expected your sim to arrive the next day,I am shocked that they have not contacted you, for all you know somebody could be running up a huge bill.

MickKnipfler

Not yet. I've emailed both. I don't even have a number yet.....just an IMEI!

z4kir

Have you tried phoning them? I would have done this in the first instance:

Found the following numbers:
Customer services: 0870 4446383 or 01732 765427
Sales: 01732 765428
Switchboard: 01732 765400

MickKnipfler

Not yet but I don't know whether it's all supposed to come together or not. I'm away now anyway and won't be back till Thursday night so if it arrives it won't be any good...