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My new mobile arrived.......no SIM!

24

Comments

  • z4kir
    z4kir Posts: 455 Forumite
    give them a call as soon as your back, hopefully you will still be within your first 14 days... I personally think its always best to phone n actually talk to some1

    dont think ive ever emailed a company... only written letters to escalate problems
    SLC: £13000+

    Quidco    : £    131.24 (paid) + £0 (validated) = £131.24
    Valued Opinions    : £75 (paid) + £52.30 (received) + £4.50 (pending) = £131.80
    StudentPanel: £25
  • MickKnipfler
    MickKnipfler Posts: 1,983 Forumite
    I live near them so I could even go to see them. How can they forget a SIM though?....or will it follow?
  • MrsMondragon
    MrsMondragon Posts: 1,992 Forumite
    Phones2Udirect still wont pay even if you meet the t and c. If you live really near to them can you visit them for my cashback?!!!
  • MickKnipfler
    MickKnipfler Posts: 1,983 Forumite
    I live about 15 miles away.
    Have you issued a court summons against them?
  • ZootHornRollo
    ZootHornRollo Posts: 985 Forumite
    i've used phones2udirect in th epast and have always had good service from them - no cash back deals tho! gave up on them after realising that i always forget or can't find the vouchers when i need to.

    they always sent out the sim with the phone - orange and vodaphone, don't know if t-mobile have different security arrangements.

    phones2u used to have a really good sales/customer service callcentre but i have had trouble getting through this week to enquire about a new phone.

    G.
    The difference between genius and stupidity is that genius has its limits
  • MickKnipfler
    MickKnipfler Posts: 1,983 Forumite
    They're busy everytime I try.

    If the SIM's sent separately, I would have expected them to say so in the confirmation of order email or a covering letter in with the phone. All I got was the phone though. No SIM, no welcome pack, no letter?
  • MrsMondragon
    MrsMondragon Posts: 1,992 Forumite
    MickKnipfler wrote: »
    I live about 15 miles away.
    Have you issued a court summons against them?

    Yes I did for the first cashback. The second cashback I got after numerous phone calls/emails and the third well its been several months and im still waiting. They didnt give me the cost of the summons for the first installment.
  • MickKnipfler
    MickKnipfler Posts: 1,983 Forumite
    If it went to court though, didn't you get awarded costs?

    T-Mobile called me tonight. They said they have no record of me.......that will explain why I don't have a SIM.
  • MickKnipfler
    MickKnipfler Posts: 1,983 Forumite
    I'm beginning to wonder if I've got a buckshee phone?
  • MickKnipfler
    MickKnipfler Posts: 1,983 Forumite
    I think I'll just place another order
This discussion has been closed.
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