Wrongly accused of shoplifting

somethingcorporate

Sounds you made the Himalayas out of a slight hump of a clod.

Abosolutely nothing happened until you went nuclear at the security guard and the manager. I think you were probably lucky to find your self not turfed out of the shop.

dacouch

Send a complaint to Tescos.

I sent them an email through their site after I had spent 5 mins queuing at their CS and was ignored as the staff were serving at the Tobacco counter. I turned around and there was a sign well out of view at the Tobacco queue saying CS queue here. My email mentioned it would be sensible to also have this sign on the CS counter so people know as I watched other people make the same mistake.

I had a few miss calls from Tescos at work and quite a few emails, they took the matter very seriously and dealt with it as a complaint although I kept telling them it was just a "heads up". They've corrected it after speaking to the store manager.

They even sent me a Tesco Voucher so they do take notice of well worded complaints

terra_ferma

originalkitten wrote: »

Simmed I am anything but arrogant and am I am sorry if my post seemed that way. I am trying to type quick as I have to go out and had 5 mins.

I am told regularly that I am kind, caring and humble. I always will put myself out for others so to belittle someone and make them feel stupid for their mistake is so not in my nature.

I didnt let the whole store know. I couldnt care less who knows. I didnt want to show the world he made a mistake. I wanted him to apologise for an incident where he thought he was clever and cocky accusing my son. As I said in my last post you had to be there I guess. It was myself and my son who was humiliated by this man by him standing there chuckling, looking the other way, saying the same thing over and over. I did not know when I wrote the original thread then I would have to put every little detail and emotion that happened. The bench we were sat on was small, and if you can imagine the trolley cover me and leaving a gap between the trolley and wall being about 12inches. My son was sat next to me. The guard had reached down into this gap and grabbed wrthe apper which was in between us. I wondered what on earth was happening. He gave us both a fright and it took us a while to realise what had happened. And Simmed I had every right to ask for an apology. He had no right to accuse us. He should have checked the CCTV. and seen that he had bought the pie. He didnt even leave the store until after I had been through the checkout. He just paid for it and then came back round to me at the fruit stand.

Anyway I didnt come here for your approval. Or opinion. I came here for advice and I got that off the people who don't sit at a computer all day trolling others just for kicks. Ty again to those.

I think you have enough grounds to make a strong complaint, but probably not much more in this case, but it's just my opinion.
when both yourself and your son have a disability I'm sure life can be a bit difficult at times, and what seems trivial to my is a big deal to you

blizeH

originalkitten wrote: »

Im disgusted by their discrimination and assumptions. Just because my son is 17, long hair and was dressed scruffy.

Is it bad of me to suggest some new clothes and a hair cut for him? Depending on how you went about it, it shouldn't cost a lot, and would make a huge difference in how people perceive him.

Maybe that sounds shallow/judgemental and it isn't meant to be, but having long hair and being dressed scruffily will only draw a lot of negative attention, not good for someone with aspergers...

terra_ferma

originalkitten wrote: »

My son is 17 and is my carer. He also has Aspergers and at the time had long hair and had an old tshirt and jeans on as he had been busy helping me with physical stuff around the house.

blizeH wrote: »

Is it bad of me to suggest some new clothes and a hair cut for him? .

I agree, we should all buy new clothes to wear when doing cleaning/dyi etc. (and obviously when out shopping)

blizeH

Well, judging by her description he didn't just look a little bit scruffy, I missed the part about physical stuff around the house (though that's a pretty vague description). The point about the hair cut still stands.

Face1992

I'm not sure what the raft of disabilities has to do with anything? At all.

If the OP has worked herself up into such a state she has a mini stroke a few days later, HER actions have caused it, nobody elses.

POPPYOSCAR

dacouch wrote: »

Send a complaint to Tescos.

I sent them an email through their site after I had spent 5 mins queuing at their CS and was ignored as the staff were serving at the Tobacco counter. I turned around and there was a sign well out of view at the Tobacco queue saying CS queue here. My email mentioned it would be sensible to also have this sign on the CS counter so people know as I watched other people make the same mistake.

I had a few miss calls from Tescos at work and quite a few emails, they took the matter very seriously and dealt with it as a complaint although I kept telling them it was just a "heads up". They've corrected it after speaking to the store manager.

They even sent me a Tesco Voucher so they do take notice of well worded complaints

My son was once treated badly by a member of staff for simply picking up an item that was left for customers to help themselves.

We did feel bad about it at the time and I still felt bad about it when we got home, so I rang Tesco and explained what happened.

They rang me back saying that they had spoken to the store manager and advised me that this matter would be brought up in staff training. They were very apologetic and sent a voucher for my son.

The lady who spoke to me even said to me that this sort of thing would make a customer feel like they did not want to go to that store again and she fully understood how I felt.

I understand how difficult it is for security staff at times but they really should remain professional and polite. He should have asked for proof of purchase and when shown it, thanked you for your time and moved on.

I would contact Tesco head office and calmly explain what happened, sticking to the facts.

purple.sarah

blizeH wrote: »

Is it bad of me to suggest some new clothes and a hair cut for him? Depending on how you went about it, it shouldn't cost a lot, and would make a huge difference in how people perceive him.

Maybe that sounds shallow/judgemental and it isn't meant to be, but having long hair and being dressed scruffily will only draw a lot of negative attention, not good for someone with aspergers...

People with Aspergers need a sense of routine and may find certain familiar clothes comforting. They also have sensory issues that can make stuff like hair cuts difficult. So it is not as simple as you think. The security guard still shouldn't have judged him based on his appearance.

rustyboy21

originalkitten wrote: »

Most of the staff in our local Tescos know me. They know Im not well because our village is small and practically everyone knows everyone else.

Just to point out to other posters, Formby isn't a small village.

It has a high St with about 40 shops, an M&S, a Large Morrisons and one of the biggest Tesco stores in the area.

If everyone knows each other I would be amazed.

Formby is known as the land where people who want to live in Ainsdale or Southport go when they cannot afford the house prices. In other words, as the old saying goes ' All fur coat and no knickers ! '