Free "Delivery to neighbour opt out form"

HeadAboveWater

Okey dokey. Thanks custardy. Guess I'll keep you's posted!!

And assume that the parcels I'm expecting will have to be collected from our neighbour meantime...! :rolleyes:

Riversong

Farway wrote: »

I am with mrcol1000 on this

I live in a pleasant and friendly area and frequently take items in for neighbours who are at work, why not help out if you can instead of whinging on about privacy, defacing your door etc, for Heavens sake let us get some sensible perspective on this

I am all for helping each other out. Not all of us have honest neighbours to return the favour though.

HeadAboveWater

Would agree with that Riversong

Got a reply to my complaint...

Dear Miss

Thank you for contacting Royal Mail.

I'm sorry to hear about your mail mail being incorrectly delivered to your neighbour.

To deal with this problem, and based on the information you've provided, I have been able to take the following action:

. Logged and reported the full details of your complaint
. Checked the service information available to me to ensure there are no related issues in your area
. Passed these details to the manager of the Delivery Office and made them aware you have a Opt out sticker.

The Delivery Office manager will do all that is required to ensure you receive the quality of service you should expect in future.

Once again, please accept my sincere apologies on behalf of Royal Mail for the problem you've had, and our thanks for taking the time to make us aware of this. Please be assured that we take letting our customers down seriously and will use this information to make further improvements.

I hope you have found this information useful and that this explanation resolves your enquiry and concludes this matter for you. However if you are unhappy with my response you can contact the Escalated Customer Resolution Team who will re-investigate your complaint. They can be contacted by emailing: customerresolution@royalmail.com. Alternatively you can write to: Escalated Customer Resolution Team, Royal Mail, PO Box 466, Plymouth, PL9 7HJ. If you do contact the team please can I ask you to quote your reference number 1-xxxxxxxxxxx .

Regards

Sounds good, eh?!