Orange 'Free' Broadband

angelcake

oh and this is my broadband ... rubbish

http://www.speedtest.net/result/2323113628.png

Ness2012

I found the magic word to be mis sold. They rang me twice wanting me to take their land line but when they would not budge I said I was shopping around for a better deal. The third time they rang I said I had been mis sold the contract. Thirty seconds later the supervisor was on and twenty seconds after that they had extended it twelve months to the end of contract. I did not have to say a single harsh word:rotfl:unless mis sold is a harsh word!!!

The_Future_is_Bright

angelcake wrote: »

oh and this is my broadband ... rubbish

http://www.speedtest.net/result/2323113628.png

If you think that is bad my download speed is between 1.7 and 2.00. I'm in a rural location and sadly thats what I'm used to. You must follow EVA49 posts check back a few pages and follow the post. You MUST get a reference from OFCOM and you will, by speaking to orange executive office (as they wont speak to anyone without it!!!!) be able to keep your current contract without having to switch your landline to them and keep free broadband if that was promised at the time of upgrade/renewal. . Dont think that by not getting an OFCOM reference is a shortcut, believe you me it is'nt. Follow the instructions and you will be fine.:T
I will re-post EVA49's post.:)

dfurn

Hi all I remember a few posts back there was some hope that BBC Watchdog might cover Orange's mis-selling of free broadband for life.

Those of you who work (as I do) might have missed there's a new Watchdog Daily programme which indeed did cover this topic. The programme is here for those of you who might like to catch up:

http://www.bbc.co.uk/iplayer/episode/b01p0grs/

It's about 05:23 in when they start to talk about Orange, including a screengrab of the infamous email showing the 'FREE Broadband FOR LIFE' text and indeed some images of this very thread!

EE seemed to wriggle out of making any meaningful comment at the end of the piece. The programme is live though and if people feel like venting more at EE, including any details of them backing down, it might be mentioned on tomorrow's edition if you do so. They often mention comments on the next day's programme. Can't do any harm to keep the pressure on.

The_Future_is_Bright

Originally Posted by Eva49
For anyone new here viewing this forum; much information has been ‘lost’ within the length of the thread I thought it prudent to collate a post outlining procedure for addressing this issue; Miss-sold mobile contracts

1) Phone Ofcom Tel: 0300 123 3333 or 020
7981 3040 http://www.ofcom.org.uk/contact-us ; outline your case and ask for a case number.

2) Phone Orange Executive Office: 0800 0790 134
Quoting Ofcom case no. and note the name of the person you speak to. Under Ofcom rules they have 48 hours to respond.

3) Put your complaint in writing following http://www1.orange.co.uk/documents/a...e-20120322.pdf

FAO name of the person you spoke to…..They have a 8 week window in which to resolve before it can be advanced to CISAS……..note: this case cannot be advanced to arbitration (CISAS) as it is deemed a ‘business decision’.
Then email to [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL]

4) Report the case to Citizens Advice Bureaux (CAB) 08454 04 05 06 and ask for it to be reported to trading standards
http://www.adviceguide.org.uk/englan...d_internet.htm

5) The next step would be to take your claim to the small claims court.
Issue a Notice of Pre-Court Action (suggest 10-14days notice) and email FAO (Name of Contact) [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL] back that up with a hard copy and send by recorded delivery to Head Office:

Company Reg No: 2178917

Company Secretary
Orange Personal Communications Ltd.,
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW

OR

Company Reg No 02382161

Company Secretary
EVERYTHING EVERYWHERE LIMITED
HATFIELD BUSINESS PARK
HATFIELD
HERTFORDSHIRE
AL10 9BW

6) Link to register online application

https://www.moneyclaim.gov.uk/web/mcol/welcome

Finally, contact BBC Watchdog and any media available.

Good Luck to all Apologies for the length!

[FONT=&quot]Orange retained their Mobile Contract Customers by offering ‘Free BB for Life’ as an inducement to renew their Mobile Contract for a minimum term, and most of us relied upon that representation that Orange would not remove this incentive, certainly, it was not foreseeable at the time of renewal this would be to our detriment some time into a new contract.[/FONT]
[FONT=&quot]Customers are now under duress to accept the current offer which is a substantial variation in terms, and has to be acceptable…[/FONT]

:rudolf::santa2::rudolf::santa2::wave::wave::grouphug:

The_Future_is_Bright

Ness2012 wrote: »

I found the magic word to be mis sold. They rang me twice wanting me to take their land line but when they would not budge I said I was shopping around for a better deal. The third time they rang I said I had been mis sold the contract. Thirty seconds later the supervisor was on and twenty seconds after that they had extended it twelve months to the end of contract. I did not have to say a single harsh word:rotfl:unless mis sold is a harsh word!!!

Mis-selling is a CRIMINAL OFFENCE:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad: YOU SHOULD HAVE GOT AN OFCOM REFERENCE NUMBER AS YOU WONT BE COVERED IN THE EVENT ORANGE GO BACK ON THEIR WORD. YOU WILL HAVE NO RE-DRESS WHATSOEVER:eek::eek:

Paully232000

dfurn wrote: »

Hi all I remember a few posts back there was some hope that BBC Watchdog might cover Orange's mis-selling of free broadband for life.

Those of you who work (as I do) might have missed there's a new Watchdog Daily programme which indeed did cover this topic. The programme is here for those of you who might like to catch up:

http://www.bbc.co.uk/iplayer/episode/b01p0grs/

It's about 05:23 in when they start to talk about Orange, including a screengrab of the infamous email showing the 'FREE Broadband FOR LIFE' text and indeed some images of this very thread!

EE seemed to wriggle out of making any meaningful comment at the end of the piece. The programme is live though and if people feel like venting more at EE, including any details of them backing down, it might be mentioned on tomorrow's edition if you do so. They often mention comments on the next day's programme. Can't do any harm to keep the pressure on.

Thanks for this, very good to see it on National TV. Watchdog deals with issues that OFCOM cant be bothered to. Who is richard Cook, is he here?:T

nobby1963

dfurn wrote: »

Hi all I remember a few posts back there was some hope that BBC Watchdog might cover Orange's mis-selling of free broadband for life.

Those of you who work (as I do) might have missed there's a new Watchdog Daily programme which indeed did cover this topic. The programme is here for those of you who might like to catch up:

http://www.bbc.co.uk/iplayer/episode/b01p0grs/

It's about 05:23 in when they start to talk about Orange, including a screengrab of the infamous email showing the 'FREE Broadband FOR LIFE' text and indeed some images of this very thread!

EE seemed to wriggle out of making any meaningful comment at the end of the piece. The programme is live though and if people feel like venting more at EE, including any details of them backing down, it might be mentioned on tomorrow's edition if you do so. They often mention comments on the next day's programme. Can't do any harm to keep the pressure on.

Hi dfurn,

Thanks for posting this - I would have missed it.
So Orange / EE should be telling us all when we sign up and ask 'Will the price of a monthly contract stay the same for the period of the contract ?'
The answer should be ' No we have the right to increase our prices even though you are in a contract !'

Like wise when we all asked if our 'free' bb would continue we should have been told that they reserve the right to withdraw it at any time ! barstewards.

I can`t say I will be betting on trading standards and Ofcom doing much about it though.

Cheers.....Nobby.

bod1467

RobbedRobbins wrote: »

Here is the result of my speed test. 0.38Mbps upload ,which is non existant, and 6.89 Mbps download which is good. I don't know if that upload figure is related to my computer or EE's diabolical signal!

http://www.speedtest.net/result/2323113628.png

Your router stats would explain a lot as to what you SHOULD be getting. It almost sounds like you are on an old ADSLMax connection (up to 0.4meg upload, up to 8meg download).

diamonds

nickbirkin wrote: »

As part of the FOI request OFCOM did share a letter from Orange to Ofcom dated 17th October, stating that anyone who rang up and confirmed that they had been offered Free broadband on renewal would keep it until the end of their mobile contract (as of 15th October.).
Here's a link to it.
https://www.facebook.com/photo.php?fbid=10151350782918109&set=pb.521408108.-2207520000.1353458040&type=3&theater
Why then have Orange not honoured this in so many cases and given so many people the run around when they've rung up since this date?
Please post on here if your calls to Orange after the 17th October were honoured as per the letter or whether you were fobbed off and made to jump thru hoops to get your broadband extended.
Their behaviour has been disgusting and once again they have lied to Ofcom as to how they have handled this case.

But Ofcom never gave you a copy of a EE letter that said they declined permisssion to release of the info in your FOI request ?