Protect Your Bubble - Warning - Worst Insurance Provider in the UK

ProtectYourBubble

Hi my name is Ash and I work from Protect Your Bubble, I was really sorry to read your post and would like to see if there is anything I can do to help. If you can please contact us via our website or Twitter by sending a tweet to @protectyrbubble we can try our best to help.

Kind Regards
Ash
Protect Your Bubble

allana13

Now I am in a bit of a dilemma

I have 2 phones I would like to insure

One bought new from a private seller on eBay and the 2nd one new from Ee

Reading all these reviews I am not sure if I should go for PYB or should I go for another company and if so which one to go for ?

Help !

Buzby

PYB will not protect your eBay purchase, so don't waste your time.

allana13

Any other company that will protect my ebay purchase ?

So which company is good for non ebay purchases ?

jim1122334455

I have I phone5s, I phone 6 and an I pad all insured with PYB so I dont say this lightly

DONT USE THIS COMPANY

Cheap doesn't mean a thing if your claim is not paid.

READ THE SMALL PRINT!

NOW FIND SOMEONE ELSE!

grbs13

+1 for terrible experience using PYB.


I pay close to £40 per month to protect my mountain bike. The fees are fair considering the bike is worth £5500. I use this bike for competing and chose PYB based on a perceived high level service, assuming that any claim would be dealt with promptly to replace said bike.


Reality dictates the opposite. Every time I contact them, I get fobbed off, asking for further information, or having to complete yet more forms. On 30th December I was told that the assessment team had everything they need to finalise the claim (photographs of the crime scene, proof of purchase of lock & bike, full crime report etc) and that I will hear back by close of play on the 31st December. No phone call.


I called them today only to be told that the 'higher assessment team' are reviewing it. When I pressed them for a timescale, I was told that this team do not operate to timescales so I need to sit and wait.


To rub salt into my wounds, my friends bike (same value) was stolen at the same time (actually bolted to my bike). He has already received his replacement bike, that was hand built in Germany, while I am still going through the paperwork motions. My gut feeling is that they are trying to wriggle out of paying despite the fact that I had the bike secured 100% as they require and have provided every ounce of paperwork possible.


VERY DISSAPOINTED. Avoid protect your bubble for bike insurance unless you want a serious headache.

[Deleted User]

I have been paying my son's insurance while he is at university and turns out Bubble 'can't' cover it. The cost of repair is actually cheaper anyway than the 6 month premiums I have paid so no point having the insurance.

PatrickK_2

My daughter recently had her phone stolen while she was playing badminton at a local sports centre. The phone was in the same indoor room as the court in a handbag nearby.
Within minutes the theft was reported to the sports centre and the police were notified immediately.
The service provider was contacted within the hour and it was established that no unauthorized usage had occurred.
I commenced a claim on my PYB policy the same evening
The next day it was requested that I contact PYB with regard to the claim. I was happy to do this, and pleased that it seemed that the claim was being progressed so quickly. When I contacted PYB, however, it seemed that the call was more about establishing a loophole by which the claim could be rejected. I was quizzed about exact measurements and the precise location of the phone and was then put on hold for several minutes. I was then told the claim was being rejected; the advisor seemed to have a weary, matter-of-fact tone as she imparted the information, as if this was a call she was used to making.
I do accept that following the rigid laid down criteria as presented by the advisor the phone was technically unattended, though I would think most people would expect a degree of common sense to be applied to individual situations. Indeed when the T&C are applied so overzealously it is difficult to perceive a situation when the phone would have been protected.
The word “unattended” suggest negligence on our part, I would contest this and I standby the responsibility of my daughter and myself before and after this event; yes the phone was stolen, but that is why I have insurance – to guard against unprecedented occurrences
• The phone was in the same room as my daughter at all times, visible, in a bag close by the court
• The handset was password protected
• Access to the courts is through a manned gate
• Extensive CCTV is maintained throughout the centre
• The alarm was raised within minutes of the loss, the police notified straightaway, and the service provider within the hour
• The handset is now locked and no unauthorized usage occurred.
In the event the claim would have cost PYB less than £100 for a reconditioned handset, barely more than the pro-rata refund of my premium. I now have no interest in my claim being reviewed, the police, sports center and service provider have all provided sympathetic and prompt service and I have no wish to further inconvenience them with whatever scrutiny PYB would see fit to apply.

JennaLouise87

Having read the reviews here AFTER I'd made a claim I was really dreading the experience.


However, I received a jiffy bag a few days after making the claim and paying the £50 excess for my iPhone 5c.


I sent my phone off for repair (it wasn't holding charge for longer than an hour) on Fri 13th and the morning of Wed 18th I received my phone back, repaired and looking good. The whole customer experience I received was faultless and they couldn't do enough to help.


It seems as though they're getting their act together.

UKjax8

I have had a business account with Protect your Bubble for two years. we have 4 phones through the company and my pre requisite was that 24 hour replacement was available as it was a necessity for our business. This was utterly assured to me at the point of sale two years ago.

Customer service have nor informed me that it appears I was miss -sold and it will take 1-5 working days to try to locate the phone call that I had at the point of sale. so now, it will take up to 5 working days to confirm I am correct and then it will take a further time to correct the situation.

I cannot function without a business mobile as my work is dependant on it. Thus the reason I am so very clear on insurance policies.

We have not made a claim in 2 years, this is the first claim and they have completely changed their assurances.

The time it will take to investigate will effect my business so I will have to buy a new phone immediately. It has been utterly pointless paying expensive monthly cover and Protect Your Bubble have missold a product

DO NOT USE PROTECT YOUR BUBBLE