MSE News: Yodel boss: No apology for delays but 'deliveries getting better'

Caryne

I've had umpteen delivery problems with Yodel since the 'Kays' catalogue compnay stated using them a few months ago. I have never once, from four different orders, had a parcel arrive on the day stated. On many occasions I have waited all day for the parcel only to log onto the website to find a message saying they have attempted delivery and left a card, neither has happened. On one occasion there was a message on the website to say I had moved!! I rang them up and I was asked if I was sure I hadn't moved, could I have given them an old address!!! As if I wouldn't know if I had moved in the last few days or not.

The company are just totally useless but not only that they lie, twice I have ha messages to say my parcels have been delivered but they have not. On both occasions the parcels turned up eventually but why had someone logged onto the system that the parcels had allready been delivered.

After being a customer of Kays for around 30 years I have now told them that I will no longer shop with them as long as they use Yodel, the company is just beyond belief.

Caryne

gwapenut wrote: »

A valid point, although not quite true - no one seems to want Herpes either

I have never had the problems with other companies that I have had with Yodel though, other companies have problems but none are as bad as Yodel, in my experience.

gwapenut

Caryne wrote: »

I have never had the problems with other companies that I have had with Yodel though, other companies have problems but none are as bad as Yodel, in my experience.

Again, I agree - I happen to have had no problems with the much-loathed Hermes, as opposed to significant problems with Yodel.

Helix

I would rate Hermes as ones of the better couriers after UPS and DPD. Yodel have to be the worst by miles, I no longer order from companies that use them exclusively.

I_luv_cats

callum9999 wrote: »

I use Yodel via Parcel2go and tracking refs have always worked perfectly?

And are people REALLY surprised that paying Yodel around £3 to deliver a parcel results in a worse service than paying the likes of UPS around £6?

When I have ordered from Dolce Gusto my parcel has been dispatched from Germany to me rather speedily, accurate tracking and with free p + p via UPS. (on an order around £35!)

vekma

basically this and many other companies can be summed up in one word "greed" its the same in the company i work for,

the owner and management want maximum profit so have the bare minimum of staff and pay them the bare minimum

results is bad experience for customers - lots of money for owners

Kite2010

At least they are changing their "customer" service department to a free number.

Probably to some Indian-based call centre.

cheapskate101

Last Saturday went into the hall to see someone, through the glass panel, trying to push the front door open.

....No need for it as we have a doorbell,which everyone else seems to locate.

I was handed the parcel and the Yodel delivery man then leapt onto my front wall, shouting'Olympics!' , while a white van turned round.

Sometimes we leave the front door open, so it's scary to think that the delivery man could have pushed his way into the house. Especially since we have a teenage daughter.

Because its not the Post Office, you just don't know who is at your door and if they are honest or not.

irrelevant

We buy a lot of stuff online - I think our postmen must hate us - and a lot comes via couriers of all descriptions. We don't usually have problems, but the ones that stand out have been Yodel. e.g. we were waiting for a parcel last year. we don't have a hall; the front door opens directly into the living room, in which there was somebody all day. No knock. No ring of the doorbell. Nothing. But when I went out to the bin late that evening, I found a parcel on the doorstep. Apparently the door signed for it itself and it had been there all afternoon! It's damn lucky it was still there, and that I happened to go outside and found it. It wouldn't have lasted there all night!

adamc260

Kite2010 wrote: »

At least they are changing their "customer" service department to a free number.

Probably to some Indian-based call centre.

Compared to the non advertised 0844 and 0871 numbers... you have to google them as their own website just gives you an 'enquiry form'... useful!