MSE News: Yodel boss: No apology for delays but 'deliveries getting better'

I_luv_cats

Very.co.uk make promises they have no certainty in keeping by using this muppet of a delivery company AND

When you complain they hide behind their terms and conditions saying they can't guarantee delivery or provide recompense for failed deliveries YET

They say you can get items the next day if order by 8pm.

Customers can't win and if Yodel don't delivery the next day what consequences are there for Yodel?

KxMx

I find Yodel tracking poor. I checked the status of a parcel at 11am, still "sorted at hub". An hour later it was delivered to me,when I checked the tracking at 3pm, loads of stages had suddenly appeared! Like "out for delivery 8:30am".

I also get a succession of dodgy looking couriers driving equally dodgy vehicles. I seriously worry about the security of my parcels.

I_luv_cats

KxMx wrote: »

I find Yodel tracking poor. I checked the status of a parcel at 11am, still "sorted at hub". An hour later it was delivered to me,when I checked the tracking at 3pm, loads of stages had suddenly appeared! Like "out for delivery 8:30am".

I also get a succession of dodgy looking couriers driving equally dodgy vehicles. I seriously worry about the security of my parcels.

I thought it was the link between the retailer. I found the tracking between 2 hours and 24 hours out of date!!!

My last package package had several holes in the packaging and scuffed to bits. Gord knows what they had been doing with it!!!

Perhaps customers should plan a mass protest against companies that use Yodel to get the message across.

Phantom_Flan_Flinger

A couple of months back, Yodel's tracking system said the parcel I was expecting had been left with a neighbour. There was no card through the door and the neighbour said they'd received no parcel for me.

Took almost 4 weeks for SportsDirect to decide it was lost because of a total lack of co-operation from Yodel. Yodel wouldn't even speak to me and said issues had to be raised from the retailer.
They were better the second time around, so I can only presume it was a different local courier. I missed 2 deliveries, but there were cards both times and a contact number to call.
On speaking to the courier, they came back and dropped it off a little later.

VT82

I had a Yodel card left in my (shared) house, with no recipient's name on it. It said the parcel had been left at number 6 (we're number 8). I went to number 6 and they said the parcel was meant for number 6 on the road two roads away from us, but had been delivered to number 6 on our road, with the card left at number 8 on our road.

Don't know quite what the driver was thinking!

abbyx

I received a card from Yodel as I missed a delivery from them. The number they left on the card was unavailable for the 5 days I tried to contact after the card was left and the tracking number they left for the parcel was also useless. I also tried phoning the Yodel head office which lead to 10 minutes on hold only to have the phone put down on me. 5 days after the card was received a parcel was put through my letter box with what I imagine was the parcel I had been waiting for but no word to confirm that it was. A few days later I went to the Yodel depot at the other end of town who stated that the parcel I was waiting for had been signed for and delivered so I asked for a copy of the signature that had been left and it was in my name but not my signature, so basically my signature had been forged by the driver. The staff said they could not do anything about this. Worst company ever.

pcw12kcox

Also suffered a similar experience to cshimmon above. Waited in all day - no delivery. In the evening the online site suddenly said not in - card delivered. No card of course. Crack of dawn managed to ring and get answer from Yodel centre and persuaded centre to give me courier's number. It was actually the number of a friend or relative of courier - so Yodel hadn't in reality got the couriers number! Repeated promises of delivery time broken - but after hounding the number finally got an afternoon delivery. Courier admitted when delivering that she'd been too busy the previous day to make all her deliveries hence the false "card delivered" entry online. I recorded the conversation and reported it to Argos. Not heard anything more except an acknowledgement from Argos.

cford19

Yodel is the worst delivery service ever. I ordered some photos from a company that uses them and I was constantly getting cards saying they tried to deliver and half the time I was in! Then when they "gave me the choice" to chose a delivery date, it never turned up on that day. I wasn't given an option to pick it up somewhere and after 5 MONTHS I gave up. I always check if the company uses Yodel and if they do I don't buy from them. I was let down. :mad:

Scnickr

We had an awful experience from Yodel.

Item ordered from Amazon. Said it had been delivered at the back of the property even though we were in. Nothing. Left under a wooden table apparently. We don't even own a wooden table and neither do our neighbours!


Called Yodel numerous times who were quite friendly but not helpful. Promised a call from a manager. Nothing. Item still lost at this point several days later.


Amazon dispatched another item which was just left on our doorstep. "secure location at the front of your property" my !!!!.


To this day I don't know where the first delivery is. Someone's obviously kept it.


Wrote to yodel about the service I received and they've finally replied today (over a month later) apologising. Voucher as compensation to follow. We'll see if that turns up.

pete_v

Wywth wrote: »

:rotfl::rotfl::rotfl:

How does he know? Did he see it happen? Or has he full camera coverage of his property?

I wish I was there when it happened. I'd have paid extra to see delivery drivers lob their deliveries over a hedge. How was the signature of the recipient obtained?

Well, the driver with the parcel was outside the hedge, after he had gone the parcel was in a dent in the ground inside the hedge. I mean, sure, it's possible the driver went and fetched a ladder, carefully climbed over without leaving any marks on the hedge, dug a little crater for the box, carefully laid it down, then climbed back over the hedge and went away, but it's hardly likely, is it?

Pete