£1300 vodafone bill in one month!!

Jimx26

NiftyDigits wrote: »

Great 'customer relations'. I hope this encourages anyone who sees this, to move on from Vodafone as swiftly as possible.

Why?

The OP signed up to the t&c's so is their responsibility to check what is happening on the account. As stated by the rep there are various ways to do this.
They have offered to discuss a repayment plan not sure what else they can do tbh.

easy

NiftyDigits wrote: »

Where exactly have you seen me suggest that it is Vodafone's responsibility?

Have you ever heard of the word compassion?

What made you think I referred to you specifically ??

You mention compassion .. so where should it start and end ? This one customer has an unexpected bill of £1300, so you think Vodafone should help. Next week, if another customer comes up with a bill of £1000, they should help then too .. and then someone who committed to a £21 per month contract but becomes too ill to work so doesn't have £21 to spare, Vodafone should allow them to abandon the contract out of compassion ... and if I have invested my hard-earned savings into vodafone shares intending to live off the dividends, but there are no dividends because the company shows so much compassion, who will show me compassion to pay my bills ??

That form of compassion can't work in real life on the sort of scale involved here. Vodafone could show compassion by giving money away to charities out of their profits (they may do, Plenty of companies do).
But contract law states if that you sign a contract you must be prepared to abide by the terms of that contract. In this case, more minutes of airtime have been used than were pre-paid for that month. The extra time will need to be paid for. Them's the rules.

It's tough, but life can be tough.

grumbler

Jimx26 wrote: »

...not sure what else they can do tbh.

They can offer a discount because the real cost of this service for them is close to zero.

When I accidentally failed to terminate a call from my O2 phone (my fault, I know), they agreed to cut 50% from the extra amount due and I was happy with this.

Jimx26

grumbler wrote: »

They can offer a discount because the real cost of this service for them is close to zero.

When I accidentally failed to terminate a call from my O2 phone (my fault, I know), they agreed to cut 50% from the extra amount due and I was happy with this.

Why should they?

As explained very well in the post above by easy.

grumbler

Do you know that 'can' and 'should' are not synonyms?

You asked what they could do and I answered to your question.

wantmemoney

this whole thread is yet another example of why customers should be allowed to set a spend cap on their account.

Guys_Dad

Jimx26 wrote: »

Why should they?

As explained very well in the post above by easy.

It's called Goodwill. I am with you 100% about culpability, but I am also in favour of people asking, not demanding, for some leeway.

It is then up to the network to weigh up the pros and cons and make a decision.

No one should feel guilty about asking for some discount. If they do, they shouldn't be bothering with any forum on a Money Saving site, should they?

Guys_Dad

NiftyDigits wrote: »

Great 'customer relations'. I hope this encourages anyone who sees this, to move on from Vodafone as swiftly as possible.

And which philanthropic network do you know that usually writes off large mobile bills? Let me know and I might move to them!

(Don't bother mentioning capped contracts such as 3 or Tesco. I am in favour of these for young people or people who can't control their verbosity)

NiftyDigits

easy wrote: »

What made you think I referred to you specifically ??

You quoted my post. That's the usual indication.

As to the rest of your post.....

Are you suggesting that Vodafone's business model is based on the mistakes of it's users?

That the shareholder's dividend is based on a teenager's over exuberance?

I think that in certain cases they can and should use their discretion in reducing the bill.

No one admires the 'I'm alright Jack' mentality. You'll just have a few people wishing that it would happen to you.

This kind of business decision will leave a nasty taste in the mouth of many.

I suggest that the OP writes to the Exec office. I certainly hope that they will come to a more reasonable conclusion than their 'representative'.

NiftyDigits

Guys_Dad wrote: »

And which philanthropic network do you know that usually writes off large mobile bills? Let me know and I might move to them!

(Don't bother mentioning capped contracts such as 3 or Tesco. I am in favour of these for young people or people who can't control their verbosity)

Many offer substantial reductions. Applying bundles retrospectively. Perhaps you should peruse the forum, instead of looking for an argument.