New Lloyds Vantage current account

Gromitt

Dekota wrote: »

Has everybody been credited with their interest? I've not had anything so far.

It's only the first working day of the month. Be patient, it'll arrive.

namecheck

Gromitt wrote: »

It's only the first working day of the month. Be patient, it'll arrive.

Lloyds payments (and those from the Halifax, for example) tend to be in on the second working day - so my transfers are all being done tomorrow, Tues.

Gers

Just going off down south and checked all my Vantage accounts - all three are showing £16.54 interest.

kar999

kar999 wrote: »

Another LLoyds mess up...!!

Mrs Kar upgraded her second vantage account to the higher 4% tier and duly topped it up to £6k in early October and there are 2 active DDs set-up. Sadly the interest paid on 2 Nov was identical to her third vanatge account with only £5k in.

I went into branch and apparently a few people had been in and complained about not earning any extra interest. The Cashier "beleived" the matter would be put right next month but we would have to wait until Decembers interest to be calculated.

That's totally unacceptable so I will be complaining as £1000 has been sitting earning no interest for over 3 weeks and I'm not waiting another month to lose even more.

Her main current vanatge account was ungraded the day the offer started in Sept and paid interest on £6k from day one.

Due to a family bereavement I didnt get around to complaining as people had suggested.... Needless to say Decembers interest is completely bolloxed up.

To add insult to injury, her main account, which had previously had the higher tier on £6k @ 4% since the offer began on 10th September has now got screwed up and only paid 3% on £5k & not 4% on the balance of £6k.

Fortunatley I have a direct contact with the Executive Complaints department from a previous complaint I made to the CEO and Board of Directors about previous woeful customer service. I have been assured the whole mess will be investigated.

The sad thing is this utter shambles should never have occured in the first place.

jiggy2

In my case - 3 accounts - all upgraded to 4% on the phone and correct interest received for October 2012. All have the full £6,000.

For November 2012 - £1,000 cycled round the accounts (in the middle of the month), one direct debit called upon for each account, and second direct debit which didn't draw any money (but is set up on all three accounts).

Received £0.16, £0 and £0 on the three accounts.

Have those of you that have received the correct interest, had both direct debits "used" in the month?

I know there was a big debate about "active" direct debits and the T&Cs not covering this - but I wonder if that is the criteria they have applied to my accounts. (I haven't gone below £5,000 in any of the accounts).

YorkshireBoy

jiggy2 wrote: »

Have those of you that have received the correct interest, had both direct debits "used" in the month?

I've been paid the 4% rate without having any DD collections in November...on any of my 3 Vantage accounts.

badger09

jiggy2 wrote: »

In my case - 3 accounts - all upgraded to 4% on the phone and correct interest received for October 2012. All have the full £6,000.

For November 2012 - £1,000 cycled round the accounts (in the middle of the month), one direct debit called upon for each account, and second direct debit which didn't draw any money (but is set up on all three accounts).

Received £0.16, £0 and £0 on the three accounts.

Have those of you that have received the correct interest, had both direct debits "used" in the month?

I know there was a big debate about "active" direct debits and the T&Cs not covering this - but I wonder if that is the criteria they have applied to my accounts. (I haven't gone below £5,000 in any of the accounts).

I got the correct £16.54 on all 3 accounts in December.

All 3 accounts have monthly £1 DD taken to Tesco Internet Saver.

All 3 have other DDs set up but so far, only one DD has been 'used' on Vantage 01 in October and Vantage 02 in December, none on Vantage 03.

All working as expected for me.

jiggy2

Ok - better fire off a letter after giving it another day. Heres hoping for a £30 goodwill payment (pus the interest that should have been credited) like K_P83 seems to have gotten!

kar999

jiggy2 wrote: »

Have those of you that have received the correct interest, had both direct debits "used" in the month?

I know there was a big debate about "active" direct debits and the T&Cs not covering this - but I wonder if that is the criteria they have applied to my accounts. (I haven't gone below £5,000 in any of the accounts).

Mrs KAR's original account has loads of active DD's and it's reverted back to 3% (seemingly by the actions of branch staff incompetance) and her new account has also got 2 new active DD's. Both accounts cycled £1k and had £6k all month.

Lloyds are more than capable of totalling screwing things up whether you meet the criteria or not!!!

Steve_xx

I have 3 upgraded LTSB 4%Vantage accounts, with two DD's on each. I've never drawn on any of the DD's but interest has been credited as it should be