eBay buyers not paying ??

soolin

Mindless_Clone wrote: »

Just asking (from a mostly buyer perspective) but are you saying, if I put something in my basket and then don't check it out and pay it flags on the seller's side as sold and me as a non payer?
The reason I ask is because it could be a fundemental misunderstanding buyers have over how the shopping basket works.
On other sites, like Amazon or on other retailers, you can add or remove things from your basket at will and nothing is finalised until you click to checkout. I know in Amazon, for instance, I've had things sitting in my basket for up to a week or more (not just "save until later" but my actual basket). Sometimes I've changed my mind and deleted stuff from my basket. Pretty sure I may have done the same on Ebay. Does that mean I have, effectively, been a NBP on ebay? :huh:

If the item does not show in your purchase history as a sale then you haven't won it. I think the basket example is where people put somehting in their basket, and then check out something entirely different later- and thus buy the thing stored in the basket as well without realising they have done so. Merely adding something to the basket doesn't mean you've bought it.

pearl123

I've got two non payers at the moment. Ebay really should bring in some rules that buyers should pay promptly. At least within 48 hrs. In a shop you can't just wander off with the goods just sitting there!

RFW

soolin wrote: »

If the item does not show in your purchase history as a sale then you haven't won it. I think the basket example is where people put somehting in their basket, and then check out something entirely different later- and thus buy the thing stored in the basket as well without realising they have done so. Merely adding something to the basket doesn't mean you've bought it.

That's right. I've had a few messages recently that has made me think it's a problem. An increasing oddity is people buying the same item twice, so they add item to basket, leave it for a few days, find it again and then click through the item page and checkout, paying for one and leaving one, that was in the basket and has now been bought, to pay for.

I think I've just issued the most NPBs I've ever had at one time, they usually run at around 1-2%, I'd say they've been around 10-15% in the last couple of weeks.

izzzzythedog

RFW wrote: »

What exactly is the definition of "moaning" these days?


I don't understand what you want Ebay to do above what they do now. If all sellers had their buyer requirements set correctly and reported non payers there would be less of a problem, it will never go away though.

Even live auctions get non paying bidders, no matter what they do, even after taking deposits.

i wasnt referring to moaning but to a lack of compassion shown to someone who is having a hard time , your post is little more than salt

if all sellers had buyer requirements set correctly they would still endure idiots who are uncaring and cost sellers money , moving on doesnt cut it , the system is beyond poor and set in favour of 1 over the other , if you dont pay it really doesnt matter , if you do pay and change your mind paypal refund regardless and your out of pocket once more , theres nothing to stop a new person signing up , creating all the feedback they ever need and bidding buying and scamming to there hearts content , a slight bit of trouble and no probs , ill have another account in half an hour so who cares :mad:

a deposit should be taken as part of being a new member , £100 refundable on leaving to be used to pay for listing in the event of a dispute , proper i.d to be taken and 1 account per person unless its a business account , this would be declared to the tax man and thus avoid scammers , a proper address cross referenced with the name also be to taken , the present members be under a different rule set and regulation , a clear you didnt pay so your banned system be in place , a clear cut rule and regulation review to cut out the dead wood and bring unity and trust to the site , presently there is none , who hasnt had to explain to a family member all the issues associated with ebay and its policys which allow people to run riot

RFW

izzzzythedog wrote: »

i wasnt referring to moaning but to a lack of compassion shown to someone who is having a hard time , your post is little more than salt

You appear to have read something I haven't written.

Do you really think that all Ebay users will happily stump up £100 deposit to rest in Ebay's account?

There are also occasionally genuine reasons why someone doesn't pay. Your idea seems quite draconian and unworkable, but overwhelmingly compassionate;) You may also need a change of some consumer law to actually make it enforceable by Ebay (customers changing their mind/Paypal refunding).

As I've said before, if you can't see why buyers should take priority over sellers then you really shouldn't be selling anything. No one has to use Ebay to sell stuff, plenty of other avenues are available.

izzzzythedog

shelly :another 3 people not paying. Its really frustrating

wobbly:I agree that negative feedback should be brought back for buyers

you :It ain't coming back, now everyone stop moaning about it, use the system that's there or move on

clearly you have no perspective of the tone of your posts , you may as well said F... u deal with it

why should ebay be in favour of the buyer ? it should be all things equal , my ideas are just 10 minutes of thought not 20 years of development so im sure ebay could manage this easily , draconian it may be but given ebay has an appalling reputation then theres nothing to loose by making it harder for certain sorts of people when honest people benefit

soolin

Re: these 'basic' changes to how ebay operate that are suggested with all the cross referencing and deposits etc- have you any concept of the costs :eek:

Extra staff to deal with references, extra staff to deal with the finance side, extra staff to deal with the various worldwide financial regulators (as organisations cannot hold funds on behalf of customers without jumping through an awful lot of hoops), extra admin, appeal section staff- training staff to ensure all other staff are compliant with data handling and are registered with various financial bodies. You might be happy to pay an extra few hundred a year per person to cover this, I definitely am not. Leave the system as it is please I am perfectly able to take care of myself.

I've never seen anyone so happy to advocate enormous fee hikes.

prowla

TAG wrote: »

Yep, I seem to be getting far more than I used to.

However, I've been doing a 'Soolin' for the last 2 or 3 months, and always open a NPB case on day four.

In my experience if they haven't paid after four days, then the majority aren't going to.

A pattern is emerging that anyone I've opened a case against doesn't leave me any feedback, unless it's someone who had genuinely forgotten to pay.

In fact I've just opened two cases against someone who bid on two of my items on Saturday less than 10 mins before they ended.

Seriously - you open a dispute after 4 days???

If a seller did that to me, I would deliberately take as long as I could to pay and/or would not at all.

I would suggest that 10 days is more suitable; the person could have gone away or whatever and not been able to pay, or had just plain been busy.

I recently sold a PC and the buyer took a while to pay, but they did.

soolin

prowla wrote: »

Seriously - you open a dispute after 4 days???

If a seller did that to me, I would deliberately take as long as I could to pay and/or would not at all.

I would suggest that 10 days is more suitable; the person could have gone away or whatever and not been able to pay, or had just plain been busy.

I recently sold a PC and the buyer took a while to pay, but they did.

I open a dispute on day 4 as well and close it exactly 4 days later. If they pay I thank them and ship the goods, if they don't then I block and move on and consider it one more strike for a time waster. If you didn't pay because you think you weren't given long enough then you'll soon find you have all the time in the world to pay- as you won't be able to bid on anything.

4 days is perfectly long enough to either pay or contact a seller to ask for a little more time- I think I am fairly standard in my time frames as many sellers use the automated system which just opens a dispute on day 4 regardless. I don;t run a charity, buyers expecting me to wait more than the 8 days are just being daft- if you can't afford something then yes i am very sorry for you, but DON'T BUY IT.

RFW

izzzzythedog wrote: »

shelly :another 3 people not paying. Its really frustrating

wobbly:I agree that negative feedback should be brought back for buyers

you :It ain't coming back, now everyone stop moaning about it, use the system that's there or move on

clearly you have no perspective of the tone of your posts , you may as well said F... u deal with it

why should ebay be in favour of the buyer ? it should be all things equal , my ideas are just 10 minutes of thought not 20 years of development so im sure ebay could manage this easily , draconian it may be but given ebay has an appalling reputation then theres nothing to loose by making it harder for certain sorts of people when honest people benefit

Oh dear. Did you not already now that the laws of the land already massively favour the consumer and quite obviously should? Equality between buyers and sellers doesn't exist anywhere, if you are selling, please try and work out why this is the case.

Ebay only has a bad reputation amongst some people that gets highlighted on here, overall they seem to be doing pretty well. If they can get rid of all the numpty sellers that think that every buyer they have should consider themselves lucky to have been able to buy from them, then their reputation will grow.

I'm not really sure why I needed to show compassion, I can more than empathise with someone who gets a non payer, I've had hundreds, if not thousands of them. I pointed out that being able to give negative feedback to buyers is counter productive and will not return, so demanding, complaining or even moaning about it is pointless. The general stats show that non payers spike every so often but there hasn't been a big increase since the changes in feedback.