New to Ebay and buyer has opened a case

theonlywayisup

If you still have your certificate of posting, you will be able to claim from RM, but only £46 for each parcel, I hope that covers it.

power-ranger

theonlywayisup wrote: »

If you still have your certificate of posting, you will be able to claim from RM, but only £46 for each parcel, I hope that covers it.

It will cover it. I have paypal proof of posting for one as I used online postage and the POP from the post office for the other

soolin

power-ranger wrote: »

It will cover it. I have paypal proof of posting for one as I used online postage and the POP from the post office for the other

You need somethign stamped by the Post office to make a claim, so unless you have two lots of POPs from the PO you will only be able to claim for one parcel.

The paypal postage is not in itself proof of posting.

Crowqueen

You can't make the buyer wait until you have earned another £55 from eBay sales. In this position I wouldn't personally wait at all, and I'd neg you if you told me that was the reason you weren't going to refund ASAP.

They will be refunded by Paypal long before that if the dispute continues - so you need to think seriously about it now.

power-ranger

Crowqueen wrote: »

You can't make the buyer wait until you have earned another £55 from eBay sales. In this position I wouldn't personally wait at all, and I'd neg you if you told me that was the reason you weren't going to refund ASAP.

They will be refunded by Paypal long before that if the dispute continues - so you need to think seriously about it now.

I don't have £55.00 to refund them at the minute. I have no choice but to wait until I have some funds. I have until the 20th July to respond, so in the meantime, I will try to locate the parcels.

If I get a negative feedback, I will deal with it and move on.

power-ranger

soolin wrote: »

You need somethign stamped by the Post office to make a claim, so unless you have two lots of POPs from the PO you will only be able to claim for one parcel.

The paypal postage is not in itself proof of posting.

I have two lots of proof of postage. When I printed off the postage label, it printed a proof of postage which the PO stamped. I then got another proof of postage from the PO for the other item.

I have two proof of postage both stamped by the PO

hermum

The chances are if their address is correct, the parcels are at their local delivery office.
One word of warning, never contact a buyer to ask if they've received the items, go on the no news being good news theory.
Hopefully you can track down the parcels at the delivery office & let the buyer know how to either collect or arrange a redelivery.
If you do have to refund then hopefully your other items will sell for enough to cover the refund, as it can take about 10 days for the money to go back into Paypal from your bank account.

power-ranger

hermum wrote: »

The chances are if their address is correct, the parcels are at their local delivery office.
One word of warning, never contact a buyer to ask if they've received the items, go on the no news being good news theory.
Hopefully you can track down the parcels at the delivery office & let the buyer know how to either collect or arrange a redelivery.
If you do have to refund then hopefully your other items will sell for enough to cover the refund, as it can take about 10 days for the money to go back into Paypal from your bank account.

Thanks for that. Hopefully the couple of bits that I have for sale will go at the weekend and that will give me enough to cover the refund.

Just out of interest, what if the address is wrong? It was the address supplied by paypal. What happens then?

hermum

You could ask them to try asking at the address it was posted to, if it's nearby.
Have you checked to see if the ebay & Paypal address is the same?

Crowqueen

power-ranger wrote: »

I don't have £55.00 to refund them at the minute. I have no choice but to wait until I have some funds. I have until the 20th July to respond, so in the meantime, I will try to locate the parcels.

If I get a negative feedback, I will deal with it and move on.

You need to find it then as otherwise Paypal will take the money from your account and make you pay them back.

Your buyer doesn't have their item, therefore you have no claim as yet to the money. In general it's not a good idea to spend significant amounts of money before you know the buyer is happy with the item.

You don't really have until the 20th, except in terms of the broad scope of the dispute. Your buyer will probably want their £55 back sooner than that, and should really have it back before then.