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MSE News: O2 network down: How to use your mobile and will I get compensation?

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Comments

  • marleyboy
    marleyboy Posts: 16,698 Forumite
    10,000 Posts Combo Breaker
    Thank you for your useful information. I refer you to my last paragraph on my previous post.
    if your not effected do feel free to post in a thread where you might be of more use. ;)
    :A:dance:1+1+1=1:dance::A
    "Marleyboy you are a legend!"
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  • latecomer
    latecomer Posts: 4,331 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    marleyboy wrote:
    Thank you for your useful information. I refer you to my last paragraph on my previous post.
    Quote:
    if your not effected do feel free to post in a thread where you might be of more use. ;)

    latecomer wrote: »
    FYI The company I work is on O2 for all phones so I was directly affected.

    Maybe that helps clear things up? If not do let me know and I'll post it again.....
  • nutty1
    nutty1 Posts: 2,204 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker I've been Money Tipped!
    they said i can have 35p compensation
  • lonestar1
    lonestar1 Posts: 560 Forumite
    says a lot about our society that a few hours with no mobile connection can cause so much disruption
  • gjchester
    gjchester Posts: 5,741 Forumite
    movilogo wrote: »
    If O2 is not forced to pay any compensation, they won't have any initiative to make sure this does not happen again.

    While being able to leave contract might be far fetched, O2 should at least compensate customers properly e.g. by waving a week's fee etc.


    Already covered in o2's T&C

    2.2 The Service isn’t fault-free; a range of different geographic, atmospheric or other conditions or circumstances beyond our control can impair it.
    ...
    You’re entitled to the quality of service generally given by a competent mobile telecommunications service provider, using its reasonable skill and care.

    Its a fault, no system or server will ever be 100% fault free, you can plan backups and fail overs but they can fail too. Faults happen, get over it and move on. Repairing a network within 24 hours is using reasonable skill and care.

    If you have consequential loss on a contract you have a case for compensation for any loss of business, and you may have a case if you were forced to buy another service, but the vast majority of people will have though Oh Well, and gone to the pub.

    Most people will have no right to compensation, lost nothing due to the outage, and are just trying it on...
  • movilogo
    movilogo Posts: 3,235 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Faults happen, get over it and move on. Repairing a network within 24 hours is using reasonable skill and care.

    But if a mobile is stolen and customer reports after 24 hours and thief racks up £1000 bill by then, customer is liable to pay!

    I am not saying that O2 should now offer one month free to everyone but a pro rata waiver + some goodwill gesture will be welcome by all.

    When Blackberry outage happened, they did offer some compensation to customers.
    Happiness is buying an item and then not checking its price after a month to discover it was reduced further.
  • I was left lost somewhere outside Leicester without access to the email that contained the address of the customer, and without GPS/Satnav as it couldn't download the GPS data. I had to find a shop, buy a SIM card for Vodaphone and top it up just to get to my customer.

    I spoke to 02 who told me that they wouldn't do anything about the £10.99 I'd spent on the vodaphone sim, nor would they refund the 25p it cost to find out why my phone wasn't working as their customer services number is a 25p charge. I told them I wanted my PUC code if that were the case. They didn't care, just gave it to me. I was spending circa £100 a month on a single phone contract with them and was quite disgusted by their 'oh well' attitude.

    I will be moving to Hutchinson 3 today.
  • shorty15_2
    shorty15_2 Posts: 1 Newbie
    edited 12 July 2012 at 2:37PM
    My god listen to yourselves. I can understand people complaining that there business has been affected but others shouting compensation and get me out the contract well just a couple of points.

    For the normal consumer user like myself and yes i was affected well how much inconvenience has it REALLY cost you, oh you couldnt txt your mum to put the kettle on OUCH major losses there then.

    Can we get out the contract? well two things to say about this. If your that unhappy that your just looking for an excuse to leave them then just buy yourelf out the contract and leave and stop looking for any excuse to complain, 2) If you experience a power cut for say 20 mins which all of us have at some point how many of you call them and demand a refund or switch providers on the back of it.

    Stop complaining and deal with it as things break everyday and this will always happen and no I havent called them to ask for compensation and I wont be either because there has been times when I couldnt pay my bill and they helped me when they didnt have to. No i'm not a big fan and just as annoyed as everyone else that I had no service but were talking 1 day here not weeks. My main issue is the people complaining about compensation, well these will be the same people that will be offered a weeks refund only for them to say a week is that it? This qoute proves what i am talking about.

    But if a mobile is stolen and customer reports after 24 hours and thief racks up £1000 bill by then, customer is liable to pay!

    I am not saying that O2 should now offer one month free to everyone but a pro rata waiver + some goodwill gesture will be welcome by all.

    Q: Why you waiting 24hrs to report it? and if you report and prove it was stolen before those calls were made you can't be charged because you reported it so it would be barred
  • Narc
    Narc Posts: 422 Forumite
    People don't instantly start raging about compensation for power cuts, I'm not sure how this is any different. This is the first time in my memory that my phone phones service has gone down.
  • jamja
    jamja Posts: 75 Forumite
    Part of the Furniture 10 Posts Combo Breaker Debt-free and Proud!
    I'm on O2 and the first I knew about it was when I watched the news this morning - don't know if my phone was affected because I can't remember if I used it yesterday.... might have checked facebook? Or that might have been the day before....

    My husband's car wouldn't start yesterday and he had to run for a train to work. When he got to the station he went to phone his work to let them know he would be late in and he realised he had left his mobile in the car. He then looked about for a public phone, found one and then realised he needed his mobile to tell him what his work phone number was!!!! When he got home he wrote down his work number, MY number and his HOME number and put them in his wallet, for next time his mobile was 'unavailable.' Of course I sat there smugly and recited all the numbers I knew off by heart, Right down to the local police station number they made us learn when I was in Brownies! :-)

    Sorry, off on a tangent there....
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