Parcel2Go - WARNING

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THEIR EMAIL ADDRESS' are
[EMAIL="k.black@parcel2go.com"]k.black@parcel2go.com[/EMAIL] and [EMAIL="couriers@parcel2go.com"]couriers@parcel2go.com[/EMAIL] and maybe [EMAIL="a.mayoh@parcel2go.com"]a.mayoh@parcel2go.com[/EMAIL] and [EMAIL="p.hackett@parcel2go.com"]p.hackett@parcel2go.com[/EMAIL] and [EMAIL="quality@parcel2go.com"]quality@parcel2go.com[/EMAIL] and [EMAIL="g.iveson@parcel2go.com"]g.iveson@parcel2go.com[/EMAIL] and [EMAIL="orders@parcel2go.com"]orders@parcel2go.com[/EMAIL] and [EMAIL="support@parcel2go.com"]support@parcel2go.com[/EMAIL]

I can confirm that if you have a problem with Parcel2Go then YOU HAVE A MAJOR PAINFUL PROBLEM. They are truly the most useless incompetent company I have ever dealt with.
I’m sure there are those of you who have used Parcel2Go and not had any problem with them and would say they are great. But I have learnt that you cannot judge a company until you have had a problem with them and then see how they go about resolving the problem. This is when you get to see if they really care about their customers and want to resolve things as quickly and as painlessly as possible.
I arranged a collection of a parcel from my place of work for the 18th January. It was collected. It hasn’t been seen since. As it was insured for only £20 (item worth £150) I didn’t bother putting in a claim for it as I hoped it would turn up one day and if you take the £20 you have no further claim to the item.
19/06/2012 (5 months later) I receive an email from Parcel2Go saying the parcel had been received at their depot and they want £6.50 + VAT for them to send it anywhere in the UK or they would destroy it. I phoned them on their rip off phone number 08713308066.I explained the situation to them about how I have already paid but the parcel has been missing so I should not have to pay again as you haven’t actually sent it anywhere yet. They said they would return it to me (the sender) free of charge.
25/06/2012 I receive an email from them again with a link to their website where I can pay the £6.50 + VAT for them to send it back to me. Taking slow deep breaths I phoned their rip off phone line and explained the situation again. I was told they are sorry and they sent that email by mistake and the item will be returned to me free of charge as already stated.
29/06/2012 Suspicious this company is in fact doing nothing to return this parcel to me I phoned their rip off line again to ask of the parcel status. After a long pause I am told they are waiting for the parcel to be collected and it would be collected within the next few days by Yodel.
04/07/2012 (today) Once again I phone to see what, if anything, this company has done to return this parcel to me. I was told I will have to pay £6.50 + VAT and they will send the parcel to me. With my chest about to explode and gasping for breath under the weight of the incompetence that this company dumps on my face I calmly restate everything that has already been said about my case and how I have been told 3 times now that the parcel will be returned to me free of charge. The guy on the phone tells me he will speak to the warehouse and phone me back within the hour. Obviously he doesn’t bother phoning back so I once again phone their delightfully helpful 0871 phone number and am told that a request has been put in for the parcel to be collected and returned to the sender and she can give me no further information at this time. I asked if she has a non 0871 number I could phone on in the future as I have had to phone them 5 times now and am still nowhere near getting my parcel back. Can you guess what the answer was?

Well I’m glad I’ve got that off my chest…..

So to sum up. Parcel2Go have had my parcel at their depot for 16 days now and even though they are “the biggest best most fantastic parcel company the world has ever known” they don’t seem to be able to arrange a simple transaction to have a parcel collected from their depot and sent to me. What an absolute joke they are.

If anyone is interested I will let you know when there is another exciting chapter to this riveting saga of mine. Basically I want to tell as many people as I can about what this company is like. They make it intentionally difficult to get in contact with then. They don’t even state their rip off 08713308066 phone number on their website. I had to find that on an online forum (full of unhappy customers). They prefer to hide behind their “Live Help” which really is an even bigger joke than speaking to them on the phone.
I would strongly recommend you look elsewhere for a parcel company. There is a reason why they are the cheapest….it is because they are the poorest quality. The cost of their insurance is incredibly expensive (more than the cost of sending the item in my case). I can recommend Parcel Monkey. I have sent about 10 parcels with them since learning about how Parcel2Go treat their customers. I haven’t had any problems with them and their insurance is far more reasonable. What they are like at resolving problems I am yet to find out.

Stephb1986_2

Also try p4d.co.uk I use them regular and are great.

I have used parcel2go a few times they were rubbish and even failed to collect a parcel. They are based in Bolton I called them once on a Bolton number, I'll try and find it for you

01204 488910

Steph

Meadows

Parcel2Go 0871 330 8066

Possible Alternative numbers 01204 488901, 01204 488901

http://www.saynoto0870.com/

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Thanks guys.

Gavin83

Yeah I used them once, never again.

They failed to collect my parcel. I tried ringing them several times a day with no answer and they also failed to answer their emails. In the end I had to wait 28 days and file for a chargeback with my bank as by that point they still hadn't got in touch with me.

To be honest I'm surprised this company is still around, it's the worst service I've ever had.

maginot

It's amazing how large national companies are able to continue with such incompetence.
Hopefully, if feedback like this continues, parcel2go will either change for the better or go out of business.

mynameistallulah

I use them for all my ebay parcels and have never had a problem, so they are not all bad!

[Deleted User]

I emailed the Directors, they were sort of helpful.

Check out their names at companies house website and then just add the normal email address details, a few of them responded to me.

If you really get stuck for details let me know and I'll pass them across via PM.

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mynameistallulah wrote: »

I use them for all my ebay parcels and have never had a problem, so they are not all bad!

As I said in my post

I’m sure there are those of you who have used Parcel2Go and not had any problem with them and would say they are great. But I have learnt that you cannot judge a company until you have had a problem with them and then see how they go about resolving the problem. This is when you get to see if they really care about their customers and want to resolve things as quickly and as painlessly as possible.

Thanks assj. I'll give them another week to see if they pull their finger out and then take it to the next step. Cheers

techspec

I stopped using them when they lowered their compensation value to £20 - its a joke amount.

On-line chat help staff are very rude and ignorant too. If they cant be bothered answering you - they just cut you off.

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I know. They must lose so many parcels that they can't afford to pay out any more than £20. Parcel Monkey (sending Parcel Force 24) comes with £75 loss cover as standard and you can upgrade that to £200 for an extra £2.50. Parcel2Go are awful in every way and I regret the day I discovered them.