Parcel2Go - WARNING

x00900

byjimini wrote: »

Very quiet? Jump on the Live Chat, they've always sorted out problems for me there and then - wrong addresses, double payments, missed collections, lost parcels etc.

They say they will sort it and do nothing. They say they will phone me back and they do not. They say they will send the parcel back to me and I have yet to see it. It's been weeks now.

I am glad you have had good experience with them and I hope you do not have a problem that is slightly out of the ordinary as they will just ignore you.

THEIR EMAIL ADDRESS' are
[EMAIL="k.black@parcel2go.com"]k.black@parcel2go.com[/EMAIL] and [EMAIL="couriers@parcel2go.com"]couriers@parcel2go.com[/EMAIL] and maybe [EMAIL="a.mayoh@parcel2go.com"]a.mayoh@parcel2go.com[/EMAIL] and [EMAIL="p.hackett@parcel2go.com"]p.hackett@parcel2go.com[/EMAIL] and [EMAIL="quality@parcel2go.com"]quality@parcel2go.com[/EMAIL] and [EMAIL="g.iveson@parcel2go.com"]g.iveson@parcel2go.com[/EMAIL] and [EMAIL="orders@parcel2go.com"]orders@parcel2go.com[/EMAIL] and [EMAIL="support@parcel2go.com"]support@parcel2go.com[/EMAIL]

AVOID PARCEL2GO AT ALL COSTS.

USE PARCEL MONKEY INSTEAD.

Rainy-Days

byjimini wrote: »

You're all talking as if Parcel2Go is a courier. They're not, they're a comparison website that handles the payments and complaints to the couriers.

It sounds to me like you've used Yodel through them, who are unbelievably useless. Then you have MyHermes, who are reliable but painfully slow at delivering.

For those who've got missed collections, the times are clearly stated when they can collect & deliver.

You are missing the point by a long way off here. Even though P2G are the brokers, it is still their tracking number that is generated and you STILL have to use their call centres to find out anything about the parcel in the first place. I tried to ring Hermes but they referred me back to P2G. If you have had any experience of dealing with P2G call centre staff you would feel like slashing your wrists at the end of it. The are rude, obnoxious, they will tell you nothing - nothing at all, about where the parcel is, who has got it or even when it is due to be delievered.

At every point along te way it is P2G website and call centre that you have to communicate with - regardless of who has picked up the item - and therein lies the problem. It is a communication issue and if you want decent service don't go to a broker go straight to the carrier themselves and deal with them!

Magtys

When I used parcel2go and Yodel didn't turn up they supposedly transferred the job to city link same day collection but they didn't turn up either. I think they try to buy bulk through each courier but it means they have to have enough collections for it to pay - I may be wrong. I asked for a refund and have received it thank goodness but I would never use them again or recommend them to anyone else.

byjimini

Rainy-Days wrote: »

You are missing the point by a long way off here. Even though P2G are the brokers, it is still their tracking number that is generated and you STILL have to use their call centres to find out anything about the parcel in the first place. I tried to ring Hermes but they referred me back to P2G. If you have had any experience of dealing with P2G call centre staff you would feel like slashing your wrists at the end of it. The are rude, obnoxious, they will tell you nothing - nothing at all, about where the parcel is, who has got it or even when it is due to be delievered.

At every point along te way it is P2G website and call centre that you have to communicate with - regardless of who has picked up the item - and therein lies the problem. It is a communication issue and if you want decent service don't go to a broker go straight to the carrier themselves and deal with them!

When you print off the shipping label, it has the P2G tracking number along with the tracking for the specific courier.

I didn't even know P2G had a phone number, I just use the Live Help. Be patient & polite, they've always sorted stuff out for me.

x00900

[FONT=&quot]Sent the pre action letter today (edited version below). Will be interesting to see how or if these incompetent idiots respond.
[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]Dear Sir/Madam,[/FONT]
[FONT=&quot]As it has not been possible to resolve this matter amicably and it is apparent that court action may be necessary, I write in compliance with the Practice Direction on Pre-Action Conduct.[/FONT]
17/01/2012 – I pay £7.10 to Parcel2Go.com for my parcel to be collected and sent to an address in Dorset.
[FONT=&quot]18/01/2012[/FONT][FONT=&quot] - My parcel was collected. It was not to be seen or heard of for 5 months.[/FONT]
[FONT=&quot]19/06/2012[/FONT][FONT=&quot] - I receive an email from Parcel2Go stating my parcel has turned up at the Parcel2Go depot and I needed to get in contact to arrange what to do with it. I am told if I don’t contact them within 3 days my parcel will be destroyed. I phoned Parcel2Go and explained the situation and it was agreed that the parcel will be returned to me free of charge.[/FONT]
[FONT=&quot]25/06/2012[/FONT][FONT=&quot] – I receive an email from Parcel2Go stating I will need to pay £6.50 + VAT to get it back. I phoned again and explained the situation again. It is again agreed that the parcel will be sent back to me free of charge and that the email I received was sent in error.[/FONT]
[FONT=&quot]29/06/2012[/FONT][FONT=&quot] – With no news I phone again to find out what is happening to my parcel and when will I get it back. I am told by Kirsty that the parcel will be collected in the next few days by Yodel and she can offer no explanation why it is taking so long.[/FONT]
[FONT=&quot]04/07/2012[/FONT][FONT=&quot] – With still no news or parcel I phone again and speak to Andy. He says I need to pay £6.50 + VAT to get it back. I explain the whole situation once again. He says he will phone the depot and see where it is. He assures me he will phone me back within the hour. He doesn’t bother. I phone back. I speak to Kirsty who says Andy has put in a request for the parcel to be collected and can offer me no further information at this time but will be in touch soon.[/FONT]
[FONT=&quot]11/07/2012[/FONT][FONT=&quot] – I phone again and Andy says he will phone the depot and see where it is and will call me back within the hour. Again he doesn’t bother phoning me back.[/FONT]
15/07/2012 – I email [EMAIL="k.black@parcel2go.com"]k.black@parcel2go.com[/EMAIL] explaining the situation and explaining that if Parcel2Go does not sort out this matter by 20/07/2012 then I will sue in the small claims court for full value and costs.
18/07/2012 – I again email [EMAIL="k.black@parcel2Go.com"]k.black@parcel2Go.com[/EMAIL] to say that TNT has turned up at my place of work on the 16th, 17th and 18th to collect the parcel from me. I stated that Parcel2Go are the ones that are in possession of the parcel and they need to have it collected from their address and returned to me. I received a response the same day saying sorry for the confusion and that the parcel will be collected 19/07/2012 and returned to me.

I have received no parcel or any further communications from Parcel2Go. Either the parcel has been destroyed or Parcel2Go are just too incompetent to arrange for the parcel to be collected from their own address and sent to me. Either way I will be spending no more time or effort attempting to get this parcel returned to me.

I want Parcel2Go to pay me £165.00 to cover the value of the parcel content as stated when collection booked, postage fee paid and cost of phoning their premium rate “help” line 6 times. Please note that I am not claiming for lost mail, I am claiming for the fact Parcel2Go have my parcel but just will not or cannot return it to me for whatever reason.

I intend to rely on emails sent and received and phone records in my claim against Parcel2Go.
[FONT=&quot]I can confirm that I would be agreeable to mediation and would consider any other system of Alternative Dispute Resolution in order to avoid the need for this matter to be resolved by the courts and would invite you to put forward any proposals in this regard. [/FONT]
[FONT=&quot]In closing I would draw your attention to section II (4) of the Practice Direction which gives the courts the power to impose sanctions on the parties if they fail to comply with the direction including failing to respond to this letter before claim. I look forward to hearing from you within the next 14 days, should I not receive a response to my letter within this time frame then I anticipate that court action will be commenced with no further reference to you.[/FONT]

[FONT=&quot]Yours faithfully[/FONT]


email addresses
[EMAIL="k.black@parcel2go.com"]k.black@parcel2go.com[/EMAIL]
[EMAIL="couriers@parcel2go.com"]couriers@parcel2go.com[/EMAIL]
[EMAIL="quality@parcel2go.com"]quality@parcel2go.com[/EMAIL] [EMAIL="g.iveson@parcel2go.com"]
[/EMAIL][EMAIL="g.iveson@parcel2go.com"]g.iveson@parcel2go.com[/EMAIL]
[EMAIL="orders@parcel2go.com"]orders@parcel2go.com[/EMAIL]
[EMAIL="support@parcel2go.com"]support@parcel2go.com[/EMAIL]
[EMAIL="support@parcel2go.com"]quotes@parcel2go.com
[/EMAIL]
and maybe
[EMAIL="a.mayoh@parcel2go.com"]a.mayoh@parcel2go.com[/EMAIL]
[EMAIL="p.hackett@parcel2go.com"]p.hackett@parcel2go.com[/EMAIL]

AVOID PARCEL2GO AT ALL COSTS.

USE PARCEL MONKEY INSTEAD.

blondmark

Hermes are completely useless. I booked a collection Monday morning for Tuesday. Stayed in all day - nobody came or called - just silence. So booked another collection Wednesday. Again stayed in all day - nobody came or called - just silence. Contacted Hermes who suggested we repeat the fiasco on Thursday - NO WAY! I have a furious customer and Hermes is destroying my good name. Oh and by the way Hermes tell me they offer no compensation. Moral of the story? NEVER USE HERMES! :mad:

x00900

Would you believe after 6 ½ months of my parcel going missing, I finally get it back today. No comment or communication from Parcel2Go at all in regards to its return – it just showed up. Not that I am complaining because they could shower me with untold riches as a sorry for their dire lack of service and I still wouldn’t touch them with poo on a stick.

It just goes to show that sometimes the pre action letter is all that is needed to get a company to sit up and do their jobs properly.

Cheers now.

Below is some information about Parcel2Go that was provided to me by MARTIN3030 over on the consumeractiongroup forum.

COE HOUSE COE STREET
OFF BRIDGEMAN STREET
BOLTON
LANCASHIRE
BL3 6BU

Company Information
Registration Date: 13/03/1991
Registration Number: 02591405
Type: Private Limited Company
Company Status: Active

Telephone
01204387098

Current directors
Mr Harry Phillip Anthony Adams-Mercer
Mr Steven Kramer
Mr Christopher Simpson
Mr Richard Harry Phillip Adams-Mercer
Mrs Wendy Adams-Mercer
Mr James Brett Greenbury

Shareholders
CHRISTOPHER SIMPSON
HARRY PHILLIP ANTHONY ADAMS-MERCER
JAMES GREENBURY
JANET SIXSMITH
RICHARD ADAMS-MERCER
STEVEN KRAMER
WENDY ADAMS-MERCER

FROM ACCOUNTS FILED 31/03/2011
Total Current Assets £3,659,751
Net Worth £492,165
Working Capital £397,870
Cash £2,988,804

Mr Harry Phillip Anthony Adams-Mercer is a director of another Parcel company formed in 2010

PARCELSTORE LIMITED'
UNIT D1, 1ST FLOOR FALCON MILL
HANDLE STREET
BOLTON
LANCASHIRE
BL1 8BL

There is a second director listed as
JAMES ERIC FOSTER who is showing as a director of 4 other companies

DISCOUNT SPECIALIST LIMITED
S P EXPRESS LIMITED
NU-CHOICE LIMITED
NU-CHOICE LIMITED

It seems there was a previous Parcelstore Limited which was dissolved.

PARCELSTORE LIMITED
Company Information
Registration Date: 07/08/2002
Registration Number: 04505112
Type: Private Limited Company
Company Status: Dissolved
Registered Address
COE HOUSE
COE STREET
BOLTON
LANCASHIRE
BL3 6BU

Current directors
Mr Steven Joseph Kramer
Mr Richard Harry Philip Adams Mercer

Current secretaries
Mr Steven Joseph Kramer


THE ACTIVE ONE
PARCELSTORE LIMITED
Company Information
Registration Date: 27/07/2010
Registration Number: 07327802
Type: Private Limited Company
Company Status: Active
Registered Address
UNIT D1, 1ST FLOOR FALCON MILL
HANDLE STREET
BOLTON
LANCASHIRE
BL1 8BL

Current Directors
Mr James Eric Foster
Mr Harry Phillip Anthony Adams-Mercer

email addresses
[EMAIL="k.black@parcel2go.com"]k.black@parcel2go.com[/EMAIL]
[EMAIL="couriers@parcel2go.com"]couriers@parcel2go.com[/EMAIL]
[EMAIL="quality@parcel2go.com"]quality@parcel2go.com[/EMAIL] [EMAIL="g.iveson@parcel2go.com"]
[/EMAIL][EMAIL="g.iveson@parcel2go.com"]g.iveson@parcel2go.com[/EMAIL]
[EMAIL="orders@parcel2go.com"]orders@parcel2go.com[/EMAIL]
[EMAIL="support@parcel2go.com"]support@parcel2go.com[/EMAIL]
[EMAIL="support@parcel2go.com"]quotes@parcel2go.com
[/EMAIL]
and maybe
[EMAIL="a.mayoh@parcel2go.com"]a.mayoh@parcel2go.com[/EMAIL]
[EMAIL="p.hackett@parcel2go.com"]p.hackett@parcel2go.com[/EMAIL]


Oh and one last thing.........

AVOID PARCEL2GO AT ALL COSTS.

USE PARCEL MONKEY INSTEAD.

Cheers