Ulster/RBS Bank problems

St0v0

Rang our branch just after 9.00am. No update on our account since 21 June and they refused to give any estimate of when the update will be complete. On a lighter note they did say that all DD are being honoured in the background and that they will update on the account when the crisis is over.

Jack_UK2

D.A. wrote: »

With all due respect, you're the perfect example of everything that is wrong with Northern Ireland consumers.

With all due respect, I think it is unfair because I have an opinion, that you, should should try to imply all northern Irish people think "wrongly" based on your own opinion. Are you a financial advisor?

D.A.

Jack_UK2 wrote: »

With all due respect, I think it is unfair because I have an opinion, that you, should should try to imply all northern Irish people think "wrongly" based on your own opinion. Are you a financial advisor?

No.

What you're missing is the fact that you seem to think the banks actually care about your loyalty. You're on MSE, and one of Martin's favourite sayings is that companies are only there to make as much money out of you as possible. They don't give two hoots whether you're loyal or not as long as they're getting your money.

Jack_UK2

saverbuyer wrote: »

Couldn't agree more.
This will go down as one of the biggest and possibly easily avoided I.T. disasters in the history of the microchip and still people refuse to vote with their feet. I wouldn't touch Ulster with a barge pole. In fact I wouldn't touch any of the Irish banks, RBS wants shot of Ulster, AIB wants shot of First Trust, BOI is a shadow of its former self and Danske are wondering why oh why.

This is a joke of a situation. NI customers have been treated like dirt because the parent organisations don't care; it's a massive loss making operation. I'll be surprised if the Ulster Bank brand can even survive this.

Tbh, I do not think I will be the only customer left at ulster bank when this ends. Furthermore if I'm totally honest it hasn't really effected me that much at all, has it been a disaster for me? No, its been a bit of an inconvenience but no not a disaster.
I agree with what you say about the N.I banks, but I don't see a better mainland bank over here??? Maybe Ulster are just the best of a bad bunch (IMO)

spike7451

D.A. wrote: »

No.

What you're missing is the fact that you seem to think the banks actually care about your loyalty. You're on MSE, and one of Martin's favourite sayings is that companies are only there to make as much money out of you as possible. They don't give two hoots whether you're loyal or not as long as they're getting your money.

Exactly.I got my O2 broadband bill the other day,ten quid higher than normal.checked it online & found a £10 re activation fee from the other week when this all started as I couldn't use my debit card to pay the bill & got cut off for a day.
Called O2 & got the charge waived (hence my post a page back) so one wonders how many more people are going to be charged thee £10 for service reactivation because of the RBS group?...Could easily run into tens of thousands that the RBS will have to pay..

Jack_UK2

D.A. wrote: »

No.

What you're missing is the fact that you seem to think the banks actually care about your loyalty. You're on MSE, and one of Martin's favourite sayings is that companies are only there to make as much money out of you as possible. They don't give two hoots whether you're loyal or not as long as they're getting your money.

Ok, point taken. Yes I'm prob a member here for the same reason as everyone else,.. maybe I should say,.. "I will give them the benefit of the doubt" for now rather than "I'm staying loyal" to them

doelani

anyone listening to Stephen Nolan on Radio Ulster ? He is outside Ulster Bank headquarters with customers.

A few people have commented that they are being restricted on the money they can withdraw from branch even with their payslips and I find this terrible.

In all honestly I have not had an issue and over last week 9 days have been able to withdraw approx £2k from branch, This may vary from branch to branch .

Suplex_Backbreaker

D.A. wrote: »

With all due respect, you're the perfect example of everything that is wrong with Northern Ireland consumers.

His comment about having convenient branches is valid though. Before jumping banks people need to consider if the new bank will actually offer more or less amenity.

Could be a moot point though as it's hard to see Ulster Bank surviving this intact - they'll almost certainly be quietly sold off to another bank after the fuss dies down which will probably mean a merge with an existing high street bank and thus branch closures and less convenience and competition.

Since you are dependent upon a bank's promises to pay you cash you are owed, you are subject to this sort of counterparty risk by dealing with ANY bank and a wide range of factors could lead to them being unable to pay ... from IT systems failure to bankruptcy.

Suplex_Backbreaker

St0v0 wrote: »

Rang our branch just after 9.00am. No update on our account since 21 June and they refused to give any estimate of when the update will be complete. On a lighter note they did say that all DD are being honoured in the background and that they will update on the account when the crisis is over.

Still no sign of my wages which should have been in there on the 22nd at the latest.

Clearly quite a few more problems than the original incident, given that Natwest likely had many more customers but was 'fixed' a lot quicker. It does smack of some severe incompetence in their IT systems.

spike7451

Suplex_Backbreaker wrote: »

His comment about having convenient branches is valid though. Before jumping banks people need to consider if the new bank will actually offer more or less amenity.

Could be a moot point though as it's hard to see Ulster Bank surviving this intact - they'll almost certainly be quietly sold off to another bank after the fuss dies down which will probably mean a merge with an existing high street bank and thus branch closures and less convenience and competition.

Since you are dependent upon a bank's promises to pay you cash you are owed, you are subject to this sort of counterparty risk by dealing with ANY bank and a wide range of factors could lead to them being unable to pay ... from IT systems failure to bankruptcy.

True,one of the reasons I moved to the Ulster bank a couple years ago was the is a branch in Donaghadee & their charges are cheaper than who I was with,Santander.Been happy with them so far apart from this.