Ebay - overcharged on postage

milliemonster

But my point is that you should be adding your costs into the cost of the product, when I pay for P&P I expect to be charged, at cost, what the packaging and postage costs, not your time, fuel etc etc, those costs should be taken into account in the price of the item. If the item is on auction then you take the risk it might not make as much as you expect.

tattycath

milliemonster wrote: »

But my point is that you should be adding your costs into the cost of the product, when I pay for P&P I expect to be charged, at cost, what the packaging and postage costs, not your time, fuel etc etc, those costs should be taken into account in the price of the item. If the item is on auction then you take the risk it might not make as much as you expect.

Exactly!I totally agree, which is why auctions should start a a price you'd be happy with if it only got one bid.

plumface

milliemonster wrote: »

But my point is that you should be adding your costs into the cost of the product, when I pay for P&P I expect to be charged, at cost, what the packaging and postage costs, not your time, fuel etc etc, those costs should be taken into account in the price of the item. If the item is on auction then you take the risk it might not make as much as you expect.

Whats the difference if you end up paying the same amount for the same item?

naomi1010

I have just logged on to ask the same thing lol.

Bought on eBay an item that stated £10 p&p as being courier and turned up today 2nd class at a cost of £2.20, really miffed as nearly 5 times the cost charged so have sent a polite message asking for some kind of refund. The item was also very poorly packaged but buyer did send a message that I had to pay the day I won as he was off on holiday the next day ( which of course I paid straight away) so have a feeling it was a bit of a half hearted attempt at packing

I shall see what the reply is before I leave feedback.

techspec

Asking for a partial refund after the sale is just another buyer scam - and you wonder why Ebay is so quiet.

I was asked for a partial refund and i refused. I told the buyer to return the item (at her own expense) if she wasn't happy.

I also reported her for feedback extorsion, and Ebay agreed.

If you don't like the price - don't bid - its a contract!!!!!

melbell

hermanmunster wrote: »

Just commenting on costs of posting .... fuel is part of it.

Grovelling apologies - Will go and have my erudite conversations elsewhere

Build it in to your start price. No way I am paying for the leather used off your shoe. Part of your chosen career.

FinancialFerret

tattycath wrote: »

Exactly!I totally agree, which is why auctions should start a a price you'd be happy with if it only got one bid.

Quite right. I had some dealings with a seller recently who was selling three items which were identical size and shape and so should have cost the same to post. One was at 1.99 P&P, one at 2.99 and one at 5.99! When I asked why, she admitted she had started them all at 99p to avoid listing fees and then loaded the P&P to compensate.

I bid on three of her 1.99 P&P items and asked about combining postage (most sellers in the category she is selling in do this). She said no as she needed the P&P to make her profit. Poor customer service frankly but OK that's her choice. Then she has the cheek to send all three items (which I paid for separately and expected sent separately) together in one package second class standard - total cost of sending about 75p with the packaging. Total price charged by her - 5.97.

So it was OK for HER to combine the sending but not OK for her to combine the pricing. I did not give her a neg but I did ding her P&P stars for this blatant profiteering. I sell on eBay myself so understand the implication of doing this and I would not DREAM of treating customers the way this seller did. She won't keep her account long with that kind of behaviour and I think eBay is better off without such people.

cashvoid121

Seems like there's a lot of naivety being manifested in these comments. In my view if the seller says he is going to use first class recorded mail and it will arrive in X days, and you click the 'bid' or 'buy' button, then you have no right to complain about the actual postal cost, whatever it may be, if first class recorded mail is used and the item arrives on time.

What do you expect them to do anyway? Pack it in a gold plated envelope to make up the difference? The cost is the cost, and if you don't like it then you can go and buy from somebody else. The only circumstance that I would possibly countenance reducing stars is if a postal method was advertised but an inferior method was used. Actual cost is completely irrelevant.

Selling is difficult enough on ebay the way the feedback and returns system is arranged without nincompoops like several of the above making life harder over non-issues. You people really need a hobby - and I hope you never buy any of my stuff.

prowla

milliemonster wrote: »

But my point is that you should be adding your costs into the cost of the product, when I pay for P&P I expect to be charged, at cost, what the packaging and postage costs, not your time, fuel etc etc, those costs should be taken into account in the price of the item. If the item is on auction then you take the risk it might not make as much as you expect.

That is surely wrong.

The price of the product should be the cost of the item alone, ie. and thus what you would pay if you collected it yourself.

The P&P (or S&H) should cover the cost of getting it to the buyer, including all components of that cost (packaging, sticky tape, petrol, stamps).

Costing in time is a bit more questionable.

When I buy, I look at the cost of the item plus shipping, because that's what I pay. If the combination is too high then I don't buy.

cashvoid121

prowla wrote: »

That is surely wrong.

The price of the product should be the cost of the item alone, ie. and thus what you would pay if you collected it yourself.

The P&P (or S&H) should cover the cost of getting it to the buyer, including all components of that cost (packaging, sticky tape, petrol, stamps).

Costing in time is a bit more questionable.

When I buy, I look at the cost of the item plus shipping, because that's what I pay. If the combination is too high then I don't buy.

Yes I think what we have here is a lot of penny pinchers who would work any angle to get a pound or two back from the seller, without stopping to think that the seller might be a real human being like them with a living to make. Blatantly costs associated with shipping should be assimilated to the P&P price not the item price. Most professional companies also assimilate the cost of the time of employees who do the packaging to this as well.

People who've never run one often fail to realise that all costs must be accounted for in business - even the small ones.