Ebay - overcharged on postage

967stuart

I've had an idiot contact me moaning about postage cost before.

I sold an item and put the postage as £5, the post office charged me £2.30 (ish) and the buyer sent me an angry email saying Im a con man etc.

I responded with - the jiffy bag cost me £1.50, the petrol to drive to the post office cost me money, the labels used cost money.

If your are too stupid to understand these things then It's probably best you don't buy things off ebay.

soolin

967stuart wrote: »

I've had an idiot contact me moaning about postage cost before.

I sold an item and put the postage as £5, the post office charged me £2.30 (ish) and the buyer sent me an angry email saying Im a con man etc.

I responded with - the jiffy bag cost me £1.50, the petrol to drive to the post office cost me money, the labels used cost money.

If your are too stupid to understand these things then It's probably best you don't buy things off ebay.

Probably best as well that sellers that believe that don't sell anymore.

your response would have got a very poor star rating from me then- I do not pay for your petrol or because you cannot source a more realistically priced postage bag. Responding to buyers like that will soon mean you have no account to worry about, so all your problems will be solved anyway. We all do try and make sure we don't lose out, but buyers now have all th epower and for many of us who just charge stamp cost and maybe 10-30p more we still see our stars at less than the full 5. There are better ways to respond to buyer complaints and a bit of diplomacy can go a long way.

For posting bags try ebay- I rarely pay more than 10-15p for even the largest bag, and for small ones certainly less than 8p a go.

967stuart

soolin wrote: »

Probably best as well that sellers that believe that don't sell anymore.

your response would have got a very poor star rating from me then- I do not pay for your petrol or because you cannot source a more realistically priced postage bag. Responding to buyers like that will soon mean you have no account to worry about, so all your problems will be solved anyway. We all do try and make sure we don't lose out, but buyers now have all th epower and for many of us who just charge stamp cost and maybe 10-30p more we still see our stars at less than the full 5. There are better ways to respond to buyer complaints and a bit of diplomacy can go a long way.

For posting bags try ebay- I rarely pay more than 10-15p for even the largest bag, and for small ones certainly less than 8p a go.

Its pretty simple really, if you don't agree with the postage cost then don't purchase the item.

I'm actually stunned that an educated person can willingly purchase something and then complain about it.

mandamonster

As a buyer, I don't see why I should have to pay for fuel costs as part of postage. That is the seller's responsibility. You choose to sell on ebay and choose to drive to the post office.

As a seller I only charge for stamp price and a little above that to cover whatever packaging I use. It would be ridiculous if I added on my bus fares for times when I use the post office in town! If I ever find I've overcharged I always refund the excess.

epm-84

Becks81 wrote: »

I paid £7.50 postage and the parcel came marked at £3.65 so with allowances for packaging and time spent etc, I have asked for a refund of at least £3.50

Paypal would have taken 26p of the £7.50 in it's transaction charge.

967stuart

soolin wrote: »

Probably best as well that sellers that believe that don't sell anymore.

your response would have got a very poor star rating from me then- I do not pay for your petrol or because you cannot source a more realistically priced postage bag. Responding to buyers like that will soon mean you have no account to worry about, so all your problems will be solved anyway. We all do try and make sure we don't lose out, but buyers now have all th epower and for many of us who just charge stamp cost and maybe 10-30p more we still see our stars at less than the full 5. There are better ways to respond to buyer complaints and a bit of diplomacy can go a long way.

For posting bags try ebay- I rarely pay more than 10-15p for even the largest bag, and for small ones certainly less than 8p a go.

also, what do you mean I won't have an account to worry about ???? ......


I have sold over 250 items on there and have 100% feed back (even from the plonker that moaned about the postage).

I take care of sending my items, I make sure they are well protected, boxed, wrapped and packaged.
Sorry, but I'm not a business, I'm not going to take the hit for materials.

Lets say someone buys a CD from me for £1, do you honestly think I would spend a £1 on a jiffy bag and then 60p to send it and only charge them the 60p ??? so in effect I haven't made a penny ........

Sorry, but the costs get passed on.

epm-84

soolin wrote: »

sorry are you on the right thread?

This is about post and packing and nothing at all to do with what fuel a car runs on!

If you live 3 miles from a Post Office, how do you post an item too big to put in a letterbox and not incur fuel charges or a bus fare?

A small refund would be more appropriate.

If you buy from somewhere like Debenhams.com and they charge you a standard postage rate regardless of how much you buy, do you then expect a partial refund if you buy one small item? No you agreed to the P&P rate when you made the purchase.

If you think an eBay seller is breaching the rules to get around eBay fees then don't buy off them and then complain afterwards.

epm-84

soolin wrote: »

sorry are you on the right thread?

This is about post and packing and nothing at all to do with what fuel a car runs on!

If you live 3 miles from a Post Office, how do you post an item too big to put in a letterbox and not incur fuel charges or a bus fare?

A small refund would be more appropriate.

If you buy from somewhere like Debenhams.com and they charge you a standard postage rate regardless of how much you buy, do you then expect a partial refund if you buy one small item? No you agreed to the P&P rate when you made the purchase.

If you think an eBay seller is breaching the rules to get around eBay fees then don't buy off them and then complain afterwards.

tattycath

I agree with soolin. I've sold on ebay in the past and managed to source cheap jiffy bags etc. I only ever charged no more than 50 pence for packaging materials. I would never have dreamed of charging for my time or petrol to the PO

967stuart

tattycath wrote: »

I agree with soolin. I've sold on ebay in the past and managed to source cheap jiffy bags etc. I only ever charged no more than 50 pence for packaging materials. I would never have dreamed of charging for my time or petrol to the PO

Can you confirm that if you sold an item for £1 and then £1 on postage yet all the materials and fuel in fact left you out of pocket that you would still have the same view ?