Van Meuwen plant offer £14.95 Delivered.

Jindero

bobpat wrote: »

Surely looking at the previous posts you can see that we have" issues". No way were these plants worth £100, even if they had been in first class condition.
The plants were not as ordered, they were all trailing basket plants, mine were in a knocked about state, even after leaving them for 48Hours, watered,and sheltered in my greenhouse, lots of them were still in a poor condition, and are not fit to be planted out in the garden. In fact i have had to throw quite a few away.
I rang VM customer services and told them to remove me from their mailing and e-mail lists as i would never order from them again.

Hi Deborah .... I hope that we all get a refund as there is nothing worse than seeing a great offer and being disappointed and am sure we all feel very short changed ! It is sooo TRUE what they say if a deal is TOO GOOD TO BE TRUE it usually is

Lotus-eater

I didn't realise that van meuwen was part of T&M, otherwise I would never have let my OH order these.

Now it all makes sense.

themole_2

I too am extremely dissapointed at the plug plants I recieved. I was expecting border plants I think there is a clear case of mis representation on this offer and that we should continue to complain until we get a full refund and hopefully stop this sort of practice in the future!

bobpat_2

themole wrote: »

I too am extremely dissapointed at the plug plants I recieved. I was expecting border plants I think there is a clear case of mis representation on this offer and that we should continue to complain until we get a full refund and hopefully stop this sort of practice in the future!

Totally agree, and think that MSE should be doing the complaining on our behalf.

jonnno

Totally agree, and think that MSE should be doing the complaining on our behalf.

Please see below ....

MSE_Deborah wrote: »

Hi guys,

Thanks very much for all your feedback. If you've had any issues with this deal, please email me on [EMAIL="deborah@moneysavingexpert.com"]deborah@moneysavingexpert.com[/EMAIL] with your full details and I'll forward them on to our Van Meuwen contact directly, who should be able to help.

Many thanks,

MSE Deborah

jonnno

I've had an email back today from Van Meuwen to say they will refund and I haven't sent them back ... that wasn't worth the hassle!

I'll let you know when I actually receive the refund and whether it's for the full amount.

timmyboy_2

Got mine a week ago through the post.
Forty plug plants of different varieties.
Pretty sorry state to be honest, bought new pots for them all and carefully planted them as instructed, left them indoors on window ledge to settle.
At least 50% look like they have had it.
My first foray into the plant world and probably my last.

stanstmartins

MSE_Deborah wrote: »

Hi guys,

Thanks very much for all your feedback. If you've had any issues with this deal, please email me on [EMAIL="deborah@moneysavingexpert.com"]deborah@moneysavingexpert.com[/EMAIL] with your full details and I'll forward them on to our Van Meuwen contact directly, who should be able to help.

Many thanks,

MSE Deborah

Having seen Deborah's message, I sent her an email Fri 22 June. Got a helpful reply by return. Got an email from VM Customer Care first thing Monday morning saying a refund was on its way. Brilliant result and terrific service from Deborah and team Martins Money.

Lotus-eater

What was the original offer for, my OH bought it, so I'm not sure.

Wasn't it for 40 border plants? Didn't say anything about trailing?

I've just been delivered about half trailing plants. To be fair, they're not in bad condition and about the size I was expecting, I'm not complaining there, just I have rather alot of trailing plants and no baskets....

Sambucus_Nigra

Lotus-eater wrote: »

I didn't realise that van meuwen was part of T&M, otherwise I would never have let my OH order these.

Now it all makes sense.

Been there with T&M, never ever again.