Hit and Run truck driver - 3663 food delivery company

rak2

We do the claims and accidents for 3663. Try ringing us and see if we can help you. We do 3663 repairs and also arrange 3rd party repairs . I've just checked with one of our engineers and he says once we get the OK from 3663 you don't have to pay anything , we will get it repaired and get the money from 3663s insurers.

VMS Fleet Management 0844 800 2357. I think you need option 1.


This is Kosher by the way not some kind of fishing for business. I was just about to go home when I read your post. Check out our website.

http://www.vmsglobal.co.uk/

molerat

mcjordi wrote: »

without accepting liability are they having a laugh?

get onto a claims management company NOW they are hoping you go away they are taking the pee..

Agreed, they are messing you around. Get a claims manager involved but ensure you are covered so that you will not have to pay for the hire bike under any circumstances. The cost of this cover can be charged to the claim.

rev_henry

mcjordi wrote: »

without accepting liability are they having a laugh?

get onto a claims management company NOW they are hoping you go away they are taking the pee..

I was just about to suggest a claims management company. Call the fleet manager and tell him you will do this if he doesn't sort it sharpish. Then find yourself such a company which will pay you a referral fee. They'll also be able to give you hire bike if you need it.

[Deleted User]

rak2 wrote: »

We do the claims and accidents for 3663. Try ringing us and see if we can help you. We do 3663 repairs and also arrange 3rd party repairs . I've just checked with one of our engineers and he says once we get the OK from 3663 you don't have to pay anything , we will get it repaired and get the money from 3663s insurers.

VMS Fleet Management 0844 800 2357. I think you need option 1.


This is Kosher by the way not some kind of fishing for business. I was just about to go home when I read your post. Check out our website.

http://www.vmsglobal.co.uk/

Thanks man, when I initially contacted 3663, they put me through to VMS who took all the details and gave me a ref number and said they are passing on the details to the insurers for 3663 and the insurers will be in touch., which is what so far happened. I assume once I get the repair quote from the service centre(going there tomorrow morning) then the insurers will probably pass it back to you guys to sort it out ? - will this process sequence be right ?, let me know otherwise

[Deleted User]

Thanks guys, yes that 'without admitting liability' part did make me laugh a bit.....insurers have a way of doing things I gather :-)
The bike is still running but probably not road worth I guess, will certainly fail MOT if I take it there now as the right hand side indicators are broken, probably damage to front suspension or something messed up with frame or wheel alignment as when I try turning right the bike wants to go down and kiss the road, so right now I'm just squaring off the corners/turnings to keep it upright and being super extra cautious.
And thanks for the tip about claims management companies, never had to deal with them before, will start looking into this tonight.....I've now really spent several hours on this issue, so I do hope they pay up for all this inconvenience especially since their driver took off from the scene without leaving his details which caused most of the hassle and right now it appears that 3663 are trying to protect his identity by being ackward to me and not giving his details. I wonder since I have the reg of the truck now I should visit the police again and pass the new details so they can look into this a bit more seriously.

bratfud_lad

Paul Knight MD OF 3663, look him up on LinkedIn and email along with the link to YouTube and I would guess it would be sorted PDQ.

mcjordi

i wouldnt be riding that bike at all it sounds fubar'd

if you have legal cover with your bike insurance contact them for advise.

id be demanding replacement transport as that bike does sound dangerous to drive

rak2

Deleted_User wrote: »

Thanks man, when I initially contacted 3663, they put me through to VMS who took all the details and gave me a ref number and said they are passing on the details to the insurers for 3663 and the insurers will be in touch., which is what so far happened. I assume once I get the repair quote from the service centre(going there tomorrow morning) then the insurers will probably pass it back to you guys to sort it out ? - will this process sequence be right ?, let me know otherwise

Yes that sounds about right, but as someone said earlier once you get going with the insurance people the wheels can grind slowly. Having said that with your video evidence surely there should be no problem!
I hope it goes well for you.

kiplings_law

Good luck, a few pointers:

Hound them and get publicity as this will make them pull their fingers out!

If all else fails perhaps gather a few fellow supporters with their vehicles and make your way to their Battersea depot (78 Silverthorne Road Battersea London SW8 3HJ) and perhaps make it a little difficult for the lorries to exit the depot, as soon as their deliveries are affected I can assure you they will push the insurers for a speedy resolution!

If this fails then make your way to the super depot at Paddock Wood, Kent and repeat. This is where the regional directors are based and they will not want to be embarassed!

Email the senior management and push for assistance as they will not want the contact and actually can make things happen if they choose to:

email format for 3663 is name followed by @3663.co.uk e.g [EMAIL="johnsmith@3663.co.uk"]johnsmith@3663.co.uk[/EMAIL]

Contacts
MD = alex fisher
MD (South) = bob rogers

Battersea Operations andrew mcmanus

Transport / Fleet
graham rennie - director of fleet services

The bulk (if not all of them) have reversing cameras fitted and in defence of the driver you have to ask if they were simply under pressure and had been given excessive deliveries to make (whilst this does not excuse driving off and failing to report this has to be considered as a reason for loss of focus, there is a minor possibility that the driver genuinely did not notice as the lorries do contain cages that bang about and the refrigeration untis / freezer are extremely noisy?)

Anyway, hound them and get in front of the main management and consider a visit to the depot with a few vehicles to cause them delay, this will get you a speedy resolution.

After all 3663 have a turnover in excess of £1 Billion so this will not sink them, it is you who is suffering the inconvenience!

[Deleted User]

Thanks kiplings for the extensive set of information. I'll put that into good use, but hopefully not.
Have sent the information requested by insurers today such as repair quotes, witness statements etc....lets see what they come back with during next week. If they delay further beyond next week then I shall start escalating this issue on all possible tangents. Just took stock today and I've spent over 6hrs dealing with the insurers/police/witnesses/workshop/email/phonecalls etc....it's just racking up crazy. And finally got the name of the truck driver now, but again that fleet manager is stalling me by not giving out the contact details of the driver - what good is just a name when it comes to insurance. It frustrates when people play games like this, just taking the mickey out and for what ?..... I just hope the insurers get this done with soon so I move on to normal things back again.