MSE News: Three to raise mobile prices

Quentin

matrix999 wrote: »

..... it even says this is my final bill.. Lol!!

The "final bill" is a reference to the monthly bills for your service, which you have successfully closed off.

But it doesn't mean they cannot send you any more bills! Look out for one for the remainder of the minimum period!

System

Quentin wrote: »

The "final bill" is a reference to the monthly bills for your service, which you have successfully closed off.

But it doesn't mean they cannot send you any more bills! Look out for one for the remainder of the minimum period!

11.2 You must immediately pay all charges up to the date the agreement ends. If we end the agreement due to your conduct or if you end your agreement within the minimum term, the charges will include a cancellation fee.

I would extrapolate from that, since no cancellation fee was in the 'final bill' then it is not payable. if they were to charge a cancellation fee, it would have been payable immediately along with the other charges.

matrix999

Quentin wrote: »

The "final bill" is a reference to the monthly bills for your service, which you have successfully closed off.

But it doesn't mean they cannot send you any more bills! Look out for one for the remainder of the minimum period!

I doubt it!!

However, I'll keep you posted if I receive such a bill after my "final bill"... I wonder what 3 call that bill?? The final final bill or something!! Lol..

sommer

Hello all, sorry i cannot help with this thread. I am trying to start a new thread on mobile phone contracts with questions, but do not know how or where to post a "New Thread" all answers are appreciated. Thanks.
Cheryl

matrix999

If I can find some spare time tomorrow I'll put up a template letter.

secretmsg

73p in credit says everything,you paid 73p extra after they have finalized your bill..So i dont think so you will be paying anything further..Keep updating if you get anything from them and thanks in advance for posting template tomorrow..

grumbler

sommer wrote: »

Hello all, sorry i cannot help with this thread. I am trying to start a new thread on mobile phone contracts with questions, but do not know how or where to post a "New Thread" all answers are appreciated. Thanks.
Cheryl

Or

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loganjacker

Many people disagree with Three's recent price hike strategy, and the way in which they are attempting to silence some of those who are expressing their opposing views publicly, using social media tools and streams to get their message out there to the public as much as possible. Only today someone had their account suspended twice simply for politely including some of the tweets below in their stream on Twitter!

Please help to starve Three of new business by posting a tweet today! Using as many social media tools at our disposal to hit them were it hurts by helping to alert and inform as many of their market share (potential new and repeat contract customers) is one of the many ways to respond positively to companies like this and let them know how objectionable there actions are.

Example format tweets could be:

Monthly Contract Price Hike by @ThreeUKSupport @ThreeUK being legally challenged by many angry customers!

Check your contract terms, @ThreeUKSupport @ThreeUK say theirs mean that they can increase the “fixed” price every 12 months!

T&Cs of monthly contracts with @ThreeUKSupport @ThreeUK allows them to increase their FIXED prices at least once every 12 months!

The @ThreeUKSupport @ThreeUK network says it can hit ANY and ALL “fixed” contract customers with a price increase every 12 months!

Many thanks for everyone's assistance in getting as many people as possible to boycott Three in the future!

matrix999

(3) Three Customer Services
Hutchison 3G UK Ltd
PO Box 333
Glasgow
G2 9AG


Date……………..

Dear (3) Three Customer Services.

RE: Termination of Pay Monthly Mobile Contract – Mobile XXXXXXXXXX

Under section 10.1 (d) of the iPhone Pay Monthly Terms and Conditions, I hereby terminate my pay monthly mobile telephone contract with 3. I have also given notice to your customer services department (tracking number XXXXXXXXX)

You may end this agreement in the following ways:
(d) Within one month of a detrimental variation to your agreement. You can end the agreement within one month of us telling you about a variation to your agreement (which includes your Package) which is likely to be of detriment to you. You must give notice to Three Customer Services within that month and your agreement will finish at the end of that month once we receive your notice (A cancellation Fee will not be charged)

The reason for this termination is your notification by text message to my mobile number of an increase in the cost of my pay monthly agreement of 3.6%. As the variation is an increase in cost, with no additional increase or improvement in service it is to my detriment.

Under section 10.1 (d) of the iPhone Pay Monthly Terms and Conditions, I now exercise my legal right to cancel the contract due to your announcement of price increase which is not acceptable to me and of detriment.

As per your Terms and Conditions section 10.1 (d) which states that I must give notice to Three Customer Services within a month of an announcement of a detrimental variation (which I have), and the statement under section 10.1 (d) that the agreement will finish at the end of that month.

I have been issued with my PAC by your customer services and intend to use this to move my number from 3 to another provider.

I await your response in due course, and my final bill from 3 which will be settled minus any early termination charge.

I look forward to your response.

Regards,



XXXXXXXXXX

System

matrix999 wrote: »

(3) Three Customer Services
ly termination charge.

I look forward to your response.

Regards,



XXXXXXXXXX

many thanks!
muchly appreciated!

---

edit:
now I've sent them an email and sent a letter to them.
I've taken the leap, now I just have to trust the universe.
Does/did anyone else feel very uncomfortable about this course of action?