MSE News: Three to raise mobile prices

barmeepbanameepninibom

thanks for posting template letters guys, i'm sending mine off today which is 32 days before my next bill, that should give them enough time to work out how much i owe them.

i'm going to email it also, so that it's "recorded" delivery. does anyone happen to know three's email address?

cheers!

matrix999

Guys,

Just wanted to wish everyone good luck who is currently trying to cancel their Three contract without the ETC!! It can be done.. Dont listen to their bulls**t.. Write a letter and send it recorded delivery to Three explaining sec 10.1

So glad to be shot of this outfit...

Keep the thread updated with any updates and success!!

barmeepbanameepninibom

hi matrix999, do you happen to know Three's email?

i've sent my letter off that incorporated bits from two of the letters that had been posted here. will definitely report back with my, ahem, success

matrix999

barmeepbanameepninibom wrote: »

hi matrix999, do you happen to know Three's email?

i've sent my letter off that incorporated bits from two of the letters that had been posted here. will definitely report back with my, ahem, success

I'm sorry, i don't have it..TBH.. I would'nt bother with the e-mail..

I think your letter to Three will be fine.

shafeeq

Matrix999

To cancel without paying ETC, is this for just IPHONE contract or can you use them for others such as sim only

Shafeeq

matrix999

shafeeq wrote: »

Matrix999

To cancel without paying ETC, is this for just IPHONE contract or can you use them for others such as sim only

Shafeeq

Its an iPhone 4 tariff i had with them since Sept 2011 and it got cancelled with no ETC on final bill.....

FURTHER UPDATE FOLKS....

Received a letter from Three customer services regarding an
e-mail i apparently sent them!!! It was a letter, my god they can't even get that bit right!!! How do this outfit manage to operate i do not know!! There a shower of s**te!!

Anyway, got this letter and it states that i'll have to pay an ETC even though i have my final bill, my account is closed and i double checked with customer services that my outstanding balance is 73p in credit!! There customer service, admin processes are a complete and utter shambles!!

I'll type a paragraph contained in the letter from Three customer services.....

"In clause 10.1d of our terms and conditions, it states that customers are entitled to cancelin the event of a change resulting in a material detriment. However, you don't have the right to end your contract with us because of our latest price changes, as it is not detrimental to your contract"

I mean can you beleive these rockets!! How can Three determine what is detrimental to me, they have no idea what my income and expediture is...

Anyway, got the final bill it states i'm 73p in credit with no ETC on the bill, reconfirmed this with customer services who confirmed that is my final bill and i owe no more money...

Matter closed..... :rotfl:

secretmsg

Congrats matrix999, iam on iphone4 contract as well joined on October 2011, can you help us in giving the template,so i also start chasing them up with my second contract with them..

Thanks

Quentin

matrix999 wrote: »

i double checked with customer services that my outstanding balance is 73p in credit!! There customer service, admin processes are a complete and utter shambles! ...........................

Matter closed..... :rotfl:

Don't count your chicks!

This "final" bill in credit covers the completion of your service (ie your useage/line rental)

It won't be a final account from 3 as you will discover shortly when another bill surfaces!

matrix999

Quentin wrote: »

Don't count your chicks!

This "final" bill in credit covers the completion of your service (ie your useage/line rental)

It won't be a final account from 3 as you will discover shortly when another bill surfaces!

Can I ask how you know this?

As far as I'm concerned the account is closed and has been confirmed by customer services, in fact it even says this is my final bill.. Lol!!

System

matrix999 wrote: »

Can I ask how you know this?

As far as I'm concerned the account is closed and has been confirmed by customer services, in fact it even says this is my final bill.. Lol!!

I am dyslexic and writing letters is really difficult for me. if you could post a version of your letter with personal information taken out of it, it would be a great help to me.

I'm a bit worried because I need to send it tomorrow as the email I received was dated the 22nd of may. Friday will be a month after they notified me.