Royal Mail lost my recorded post - or not

Lorian

MEMBER02 wrote: »

i would then have to supply recorded detils to paypal who would consider the item lost,which means if buyer really did receive and was trying to pull a fast one,paypal would take their side as i basically have no proof this item was signed for and delivered,i know royal mail could vouch for me and say it was delivered but without the proof

Thats not how it works in my experience. It's up to RM to decide if its lost or not. Not you, the buyer, or Paypal.

If the buyer says "not delivered" and the POD says "not yet delivered" or "delivered" (but with a different signature you raise a complaint with Royal Mail (you can do this online, they typically respond quickly IME). You have to say where it was sent, where too, value etc.

Then RM will says "its lost" or "we are investigating". When they agree its lost you refund your buyer via Paypal, and if you don't want a neg/neutral you do it as quickly as possible and apologise for your shipping companies failure to perfom. Then after a while royal mail will refund you, assuming of course you chose the correct option to cover the costs of the good sent.

edda

Good news - the item I sent was definitely received at the other end.
Still no proof of delivery via the internet or when I phoned Royal Mail - but at least the package wasn't lost.

Will seriously consider an alternative method next time to recorded delivery.
Lesson learned!

Quinny_2

E.mail the CEO:

adam.crozier@royalmail.com

He's the one at the top,you can't get any higher.

If your unhappy about their service levels,and I certainly am, (See my thread.) let him know.

Ken.

Jay22_2

Well guys i got negitive opinion on Royal Mail is well. check my thread
"Royal Mail" in holidays section

does any body know why is the post man comes at different times and why so late like 11 and 10 o clock?

and why recorded signed for post can't be tracked not just 1 i'm talking about i sent three and same thing happend and month later the compay i sent it to they aknowdged me of receiving the post in Royal mail view it was gone missing or lost.

in compansation i got 12 stamps that's all where as i spend 3 pounds on those three recorded posts so i had to use the special dilivery too for the same itmes that i send through that signed for service thank got i had copies of that item that i wa sending, or i would hav been really forstrated about it

Becles

Jay22 wrote: »

does any body know why is the post man comes at different times and why so late like 11 and 10 o clock?

It depends where you live on the walk. Due to changes in the way the work is processed, most posties are not allowed to leave the sorting office until 8.30-9am.

Yesterday the traffic in the city my husband works in was horrendous - combination of accidents, bad weather and a major set of traffic lights stopped working. The usual 20 min journey took 90 mins, so he was delayed before he started delivering the post.

My street is one of the last on my posties walk, so we don't get ours until lunchtime.

Jay22_2

thank you for that reply.

but before the postie use to deliver my post before i could leave to work at 9

and it was great sometimes even 8 or so O'clock

but now ....... !
{i think my house has travelled away from the postie's sorting office }

Jay22_2

silaslang wrote: »

RM lost an item I sent registered , it was the value of £64. 1 book of stamps was all I was compensated with. There complete jokes.

exactly same thing they did to me too

it was my cashback letter which had to be there in 14 days or so,

but never minde it didn't even got there...and
wat they send me in compansation is a book of 1st stamps

where as my item worth alot more than that

tommy19

if any 1 knows of a service in bitween the recorded signed for and RM special delivery
plz let me know

Becles

Jay22 wrote: »

thank you for that reply.

but before the postie use to deliver my post before i could leave to work at 9

That was in the two deliveries days. I used to get my post about 7-7.30pm then.

Now there is only one daily delivery, so posties have to wait in the mail centre until all the mail and mis-sorts come through, so they don't get out on delivery until 9am-ish.

Dafne

Theres far too many issues to even consider responding to all of them, but i'll respond to the thread starter-

Basically, if the item has been delivered, but RM haven't provided proof of delivery, by all means claim the postage back. You should get a book of stamps at least, which will cover the postage.

For the people suggesting that she claims £32.00, even though she knows its been delivered, I wasn't aware that this board promoted fraud? :rolleyes:

Edit to add:
It also appears that some people are seriously exaggerating the service that they have (or rather haven't) received and are spouting random statements that aren't actually true. RM aren't perfect by any means, but as with any company, you only hear the bad. Less than 0.01% of the mail goes missing or has a problem, which is still a lot, but no worse than any other courier or delivery firm.