Royal Mail lost my recorded post - or not

IvanOpinion

rogue_element wrote: »

You can write to royal mail and they send you a copy of the proof of delivery (signature). I had to do this when they delivered the special delivery a day late.

What happens if that goes missing as well

ivan

polly5

IvanOpinion wrote: »

What happens if that goes missing as well

ivan

they can email proof to you so you can print it yourself

I think that edda was making the point that when you pay extra for a service it should work, otherwise you might as well use normal post

edda

polly5 wrote: »

they can email proof to you so you can print it yourself

I think that edda was making the point that when you pay extra for a service it should work, otherwise you might as well use normal post

Spot on, polly5

silaslang

RM lost an item I sent registered , it was the value of £64. 1 book of stamps was all I was compensated with. There complete jokes.

Paul_Varjak

MEMBER02 wrote: »

Just called royal mail cs,explained situation regarding items not being signed for when this service was paid for,awaiting reply from supervisor.

The maximum amount you can claim has been (for many years) 100x the cost of the cheapest 1st class standard letter. As that postage cost is now 32p, you can claim up to £32.

Wirral_Lass

I have sent 18 recorded delivery items since Jan 07, to date 5 are showing as not being delivered (all 5 undelivered are to reclaim bank charges) does anyone think this is strange or is it just me?

Now in process of ringing banks to see if letters have been received and not signed for.

RadoJo

I posted four items of which only one has been delivered - when I called up I was told that not only were they aware that their web-site isn't working (meaning you have to call their 0845 number to get details) but that despite the fact that the service you use on their site is called 'Track and Trace' they can neither track, nor trace an item when they have failed to deliver it. Mine were bank charges letters too - glad to know they take my security seriously...!

eyesy

In mid-December '06 I sent a letter of complaint to British Gas, signed delivery (with track and trace). By mid-Jan they were still claiming that they hadn't received it, so I checked the Track and Trace service on the RM website - not received.

I phoned up RM directly and they said to me that when they send letters, even signed for, if it's to companies that they send lots of letters to e.g. British Gas Complaints, rather than getting them all signed for on the spot, they deliver them in batches. From what they described, it sounds like they drop a load of them off at the company, and rather than wait for the recipient to sign for them on the spot, they come back a few days later and pick up the signed receipts. Of course, in that period of two or three days, anything can happen to the letter, and if it goes missing there's no way of knowing.

British Gas eventually told me that they had received the letter but when I last checked the RM website, the letter was still showing up as missing.

A few weeks ago my Dad sent a small packet, again Signed For, and exactly the same thing happened again.

To me this seems like misselling as the actual Signed For receipt that you get says words to the effect of (I don't have it with me so can't quote verbatim) "ideal for sending letters to companies and businesses where you want proof of receipt". in fact, it's precisely in these occasions that RM don't appear to be getting signatures!

Paul_Varjak

I think, even when they do get signatures, they do not get the person's name (in print) and the signature may be just a single letter!

The next time you are asked to sign for as recorded delivery letter have a look at the page you are signing and just see how many people do not print their name!

Gers

Gers wrote: »

This happens to my mail often - I regularly get sent recorded delivery items to my work address. As it's a large school the recorded delivery item is often just placed in the large blue bag along with the other mail by the postman so the little barcode bit on the envelope is not taken off. As this is not taken off and put on the postman's sheet and therefore it's not actually signed for it won't show on the track and trace system as having been delivered, even though it has!

Officially you can claim back £30.00 per undelivered item (unless you have specified a higher value).

:rolleyes: