Getting BT Infinity installed on 21st, anything I should know?

Dussed

Yeah I must admit even though my Mum wishes we never switched because of the amount of issues arising, I'm pretty pleased, mainly because of their support/care teams. For me, they've always been pretty fast. I've never been in a queue waiting on the phone. Even when the guy was going to start reading his script etc, I explained to him I'd done all the self assessment stuff, been tweeting btcare etc, restarted everything, and he actually took it into account, rather than carrying on with the script like most care teams do. The entire phone call was over within 10 minutes, and I'd usually spend at least 50 mins waiting in a queue with TalkTalk's support. It's pretty easy to see why I'm happy.

Another thing is that sending out an engineer next day free of charge and everything, I found that pretty impressive.

We're still waiting for a new issue to be investigated by the BT Wholesale team, which as far as I know is between the exchange and our cabinet. It keeps causing us to get max 0.92 mbps down speed, and our upload seems unaffected.

Dussed

Morning guys.

Just an update on the situation:

Hopefully I can say the issue has been resolved now.
On Friday I spent about an hour and a half on the phone to BT Care again, this time wasn't so pleasant, as I don't think the operator could really understand what I was saying.

After being off the phone for a few hours, BT called me, it was the operator who was overseeing the progress of my repair. I explained to him the problem still was happening, and he arranged for an engineer the following morning.

Engineer came, was back and forth for a few hours, and it turned out that the issue was at our cabinet. Apparently the 2 ports we were on before had a lot of noise on, hence dropping out.

Since we've been switched to a 3rd port, the net has been brilliant.
I've been getting great speeds, but that's only on wireless, I still need to get that powerline adapter.

Seems to be an end to my broadband problems now.

May have taken a week, but it's definitely worth it.

Smiling_Crow

I'm going to start my own thread about this, but I really regret switching to BT from TalkTalk. Had no problems with TT at all, though sometimes streaming tv could be a bit slow on occasion. That was my only issue though.

I had a 40 GB usage plan with TalkTalk and never went over, didn't even need to monitor it because it was a complete non-issue. After two weeks with BT and NO CHANGE in usage habits whatsoever (except for being gone for two days so usage should be less if anything) I've apparently used over 33 GB of my allowance. Me? Suspicious? YES! Have complained via email twice, no reply. Phoned the nice customer service peoples (re tech faults with broadband) and talked in length - will need to phone billing it seems. They have twice asked if someone might be hacking into my wi-fi account... I think not... that's just too big of a coincidence - change to BT and get hacked the same day. Apparently I managed to use 7.5 GB in three days... so I went from the 10GB plan to the 40 GB one.. and the usage is still overly high.

I know this is a BT issue, the ONLY thing that has changed is that I've joined them and am using their hub... on their forums there are numerous complaints from people experiencing the same excessively (suspiciously) high usage according to BT.

Keep an eye on that, for sure. I'm want to leave and cancel if I can (without incurring horrendous charges)... Hope your experience with them is better!

Dussed

We won't have to watch our limit, as we're on option 2, we have unlimited bandwidth. This is something I had to have, as I use the internet a lot. For example, on Sunday night, I downloaded about 55gb of steam games in a few hours.

Good luck getting your issue sorted. I've seen the bandwidth issue going around for a few other people as well.

BB71

Personally joining BT Infinity is one of the worst decisions I have made been a happy long serving BT Broadband customer for many years & about 3 months ago decided to "upgrade" to Infinity, unfortunately since then I have had nothing but problems Slower speeds than my original standard BT Broadband, Inconsistent Speeds, random disconnections, constant buffering when trying to stream movies/replay TV, been given the run around by customer services & now with a new hub unable to stay logged into the service for any longer than a couple of minutes tops before need to re-enter my password which randomly decides if it's going to be accepted or not

Am currently looking into a way of cancelling my contract & upgrading to the BT Broadband package without being stung for disconnection charges, still smarts that I'm getting charged monthly for a service that doesn't work as advertised