Getting BT Infinity installed on 21st, anything I should know?

hareng

Dussed wrote: »

Our cabinet is about 15-20 meters from our door, so I'm guessing we wont be getting many issues?

I wouldnt bet on it but when you do you will have trouble.
Four fixes by OpenReach last year.

Proof BT can but dont. I have the phone line changed over this morning and currently running BT land line, FTTC with another provider. BT FTTC is due to go live in 55 mins.

diamonds

My "green box" is outside, one is BT the other Virgin - I get 38MBPS on 40MBPS only problem is my TalkTalk Fibre allows 40GB use LOL which im over 2-3 times the limit...they can go shuffle asking me to upgrade after 8 months (of that usage) to Plus for UNLIMITED (yeah right!) as I dont need the landline calls with Essiental or Plus, just the broadband !I'll pay for UNLIMITED but not for Plus calls I wont use, but they cant do that so I MUST have a calls plan & a PLUS one MEH, TT losing a customer then...

I'm back off to BT in June, thanks to free install from the Post Office on a second line then transfer to BT & get broadband set up & unplug Talk Talk modem, whilst I sort them "T"idioTs out in dispute resolution.

TT billing is a shambles billing me for a FREE Fibre boost after their 24MB LLU was giving me less than Orange & BT on ADSL 8MB, amoungst other billing errors unresolved and continuing from Dec bills, TT Fibre is awesome though, given its a BT rebadge no wonder !

I'm going through ADR & Ofcom dispute resolution. Infinity with BT Vision coming my way as TT told me their "youview" version would be out by the end of 2011 & its almost June 2012 !

Anyway back on topic:
Getting BT Infinity installed on 21st, anything I should know?

Fibre is great, but ADSL+ will do many people, like I wanted but Talk Talk couldnt deliver 7MB stable on ADSL+ at 22MB estimate on a 24MB product so I got a FREE Fibre boost as I called to cancel on the last day of their 30 day FREE to leave "customer satisfaction guarantee" as no stabilisation occured between day 10 & 30.

For streaming a HD movie whilst 4 other people are using wifi on phones, laptops & a Xbox it really is the dogs doo-dahs !!

BT do 16MB product on Fibre & thats suits the majority of population as usage stands right now in 2012, 2015onwards & blu-ray streaming direct to TV may change that but thats 3 12 month contracts or 2 18 month contracts away as a minimum when TV manufacturers have HD/bluray inbuilt on all models & at that many wont have them but their old flat screen TV's without such inbuilt nor IP boxes like video & DVD has been in past times as HD/Freeview & Sky covers most people usage for a good good years ahead.

BT 16MB Infinity or 24MB ADSL+ is all you need for most situations for usage over the next 3/4/5 years MINIMUM - your PC & laptop are more likely needing upgraded than your broadband for bluray & full HD streaming on old graphics chips/cards that cant handle either.

FIBRE - If you NEED it get it, if you WANT it forget it (if you dont agree try budgeting - even millionaries only remain so being wise with burning what they do !)

hareng

Dussy see if you are connected Monday.
Phone and line changed over yesterday morning 5am.
BT FTTC was supposed to be activated sometime up to 24hrs last night, no call out required.
Call centre total waste of time pre recorded message "theres a problem with your order, were working on it" no option to venture further. What use is that?

This now poses a problem with previous ISP and BT contract dates overlapping and will be charged twice for same service. Already had invoice for next 30 days with current ISP.
Lets just say they have had MAC 3 weeks order placed 5 weeks ago with direct debit details. No recollection of this direct debit and charging an extra fee.
Sign of things to come!

findingnemo^^

penrhyn wrote: »

Question, what do you expect you will be able to do with your 80mbps connection that you can't do with your 7mbps?

He may need the uploading capability (1/2MB upload vs 20mb upload). They may have 5 different people using and sharing their internet connection at the same time? They want to stream Netflix HD films.

There are many reasons why Fibre speeds are of benefit to different people. The above reasons are my reasons.

Timalay

Dussed wrote: »

Our cabinet is about 15-20 meters from our door, so I'm guessing we wont be getting many issues.

You shouldn't.

hareng

findingnemo^^ wrote: »

There are many reasons why Fibre speeds are of benefit to different people. The above reasons are my reasons.

For me its £2 more on the actual FTTC than present ISP but an extra £5.25 for calls and land line plus other charges. So probably an extra over present £9 p/m.
80/20 dont come in to it, its the download limit unless they at a later date remove it!
I had other benefits too cheap calls and 12 month FTTC contract.
See if i am connected tomorrow, routers been ready since last Thursday night but will use the far superior DLink DIR 855 currently using.

hareng

Latest is no email or anything, still not connected and using old FTTC ISP which could be pulled at any time.

Looks like they have updated the tracking this morning, low and behold 25 May. Thats 6 weeks since submitting the order!
I had a choice of dates, no install required and put it back three weeks.

What a shambles, already looking forward to migrating and they aint provided a service yet.

Dussed

diamonds wrote: »

TT billing is a shambles billing me for a FREE Fibre boost after their 24MB LLU was giving me less than Orange & BT on ADSL 8MB, amoungst other billing errors unresolved and continuing from Dec bills, TT Fibre is awesome though, given its a BT rebadge no wonder !

Yeah we've had so many problems with talktalk, some of which have gone on for at least 1 + 1/2 months, and that's happened on two different occasions. At one point we did have ADSL2+ with TT. It happened randomly and we were getting 16mb for no apparently reason, then one day the net dropped literally every 2 minutes, this went on to be one of them 1+1/2 month situations. In the end they came up with our SNR was too low, but they could never justify exactly why it had been fine one day and crapped out on another.

diamonds wrote: »

BT 16MB Infinity or 24MB ADSL+ is all you need for most situations for usage over the next 3/4/5 years MINIMUM - your PC & laptop are more likely needing upgraded than your broadband for bluray & full HD streaming on old graphics chips/cards that cant handle either.

Oh trust me, I don't need to upgrade

My desktop build:

CPU: i7 2600k OC'd to 4.2ghz
CPU Cooler: Freezer 7 Pro rev2
MOBO: MSI P67A-GD53-B3
RAM: 12GB DDR3 @ 1600mhz
GFX: HD7970 w/ 3gb GDDR5
CASE: NZXT Phantom Full Tower (in black)
PSU: XFX Pro 850W
SSD: OCZ Agility 3 120gb (525mb/s read + 500mb/s write)
HDD: Seagate Barracuda 750gb (7200rpm)
WIFI: Netgear Wireless N stick

Anyway, we got it yesterday, I literally arrived home as the engineer was leaving, which was a !!!!!!. Doing speedtests I could see the download peaking at about 35 mb/s, but it was very stuttery and inconsistent. I also ran a few pingtests and some of the tests were showing packet loss of about 10%-16%. For some reason it seemed the download speed was capped to 0.92 mb/s for the rest of the night. I contacted BT about it, and they replied with they couldn't do anything because our service wasn't scheduled to go live until midnight.

This is the best speedtest I've gotten yesterday.



Not bad tbh, but we've still got that 10 day period where it stabilizes etc. I'm very happy about the upload speed which has always been 10mb/s at least. I've seen it peak at about 18mb/s.

Will keep you guys posted on how it goes.

Dussed

Morning!

Was on the phone last night to BT support because our net kept dropping out. Did some research online, looked like the Modem might be dodgey, and was very hot, so overheating might be the problem. The Tech support also thought it might be the modem. They arranged to come out today free of charge, so that'll be happening later.

I must admit, I find BT support much better than Talktalks. I spend under 10 minutes on the phone in total with BT, whereas on about every Talktalk phone session I'd spend at least 50 minutes in a queue. Very pleased.

Oh, and the speed's picked up.

Dussed

Morning again guys.

Big update today.

Had 2 openreach guys come around yesterday, and after a few hours they've got my DSL line stable and not dropping. Unfortunately, other problems arose.

First of all, our telephone line was affecting the broadband line hence the dsl dropouts, after that was fixed, we had a deafening noise on the landline, this has since been fixed. We're still suffering broadband dropouts, but the DSL isn't dropping, so this has to be investigated by the BT Wholesale team. So I'm basically playing a waiting game now.

Our speed has picked up massively, and I'm going to be looking into a powerline adaptor cause I only achieved these speeds by cable and I want them upstairs on my overpowered desktop :P (gaming and such)



And we were estimated 76mb/s down. that's not a bad estimate considering the actual down we're getting.

We're still getting capped around peak times even though being on the unlimited option 2 package, but this has been noted by BT and they're looking into it.

So my question to you guys... recommend any good powerline adaptors? I'll probs be looking for 100mb/s+ speed ones.

Thanks in advance