Tesco delivery man Grrr!

ellay864

3 of my last 6 deliveries, including the last 2, have been 20-30 mins early. I work from home and book 4-6pm slot, and plan work up to then. I usually seem to get the text with actual delivery 4-5pm. On the last occasion I was actually in a teleconference - fortunately was able to excuse mysefl to take the delivery but was a bit embarassing having to do that. I e-mailed CS and got a reply next day refunding my delivery charge and giving me an additional £6 voucher

Abbafan1972

passatrider wrote: »

If I was the driver and you told me to pi$$ off, no matter how annoyed you were. I'd of collected your shopping and told you to come and collect it yourself!

Manners cost nothing..

The point is that he rudely accused me of being late, was tapping his watch and talking to me like I was a child, so how would you have responded?

Torry_Quine

Abbafan1972 wrote: »

The point is that he rudely accused me of being late, was tapping his watch and talking to me like I was a child, so how would you have responded?

I wouldn't have retaliated by swearing at him. I would be the bigger person and responded politely.

pendulum

If I have an appointment, meeting, collection, delivery, or whatever else, scheduled for 9am, surely I am not the only one who would ensure I was there ten minutes early?

I wouldn't dream of booking a 9am-10am slot unless I knew I'd be available a while before 9am, and a while after 10am. At least you seem to realise your mistake, as you've said you won't be booking that timeslot again...

Azari

pendulum wrote: »

If I have an appointment, meeting, collection, delivery, or whatever else, scheduled for 9am, surely I am not the only one who would ensure I was there ten minutes early?

So you are part of the problem rather than the solution.

It's people like you who accommodate poor service that encourage people to offer it.

This is not like a doctor or dentist, for example, where you can expect to be called a little late because of overruns and it's reasonable for the practitioner to expect you to allow a little leeway.

There is no reason why, if Tesco believe they cannot stick to a one hour slot they cannot increase the slot length to one and a half hours and thus allow themselves a 15 minute buffer each side.

If you are elsewhere and feel you need to turn up 10 minutes early for an appointment that means you may well have to allocate 20 minutes in case you are delayed.

pendulum

You're assuming the OP was indeed there on time. The OP says the delivery driver was pointing at his watch and claiming OP was late - whereas OP claims to have arrived dead on 9am. How do you know who's watch was correct?

That's what happens when you don't leave any safety margin, you can be a little late or the other party can be a little early and you've got a problem. Leaving a sensible few minutes safety margin has got nothing to do with condoning bad service whatsoever, and I struggle to see how Tesco's waiting there at 9am on the dot for a 9am-10am delivery, only for the driver to end up being sworn at, constitutes bad service on their part.

Azari

pendulum wrote: »

You're assuming the OP was indeed there on time. The OP says the delivery driver was pointing at his watch and claiming OP was late - whereas OP claims to have arrived dead on 9am. How do you know who's watch was correct?

That's what happens when you don't leave any safety margin, you can be a little late or the other party can be a little early and you've got a problem. Leaving a sensible few minutes safety margin has got nothing to do with condoning bad service whatsoever, and I struggle to see how Tesco's waiting there at 9am on the dot for a 9am-10am delivery, only for the driver to end up being sworn at, constitutes bad service on their part.

I agree that you should allow yourself enough time to make sure you are there at the appointed time - or a minute or two before (perhaps a little earlier if you do not have an accurate watch).

What I was objecting to was the idea that you need to actually plan to be there ten minutes early in case the delivery turns up before the scheduled time.

s_b

Azari wrote: »

I agree that you should allow yourself enough time to make sure you are there at the appointed time - or a minute or two before (perhaps a little earlier if you do not have an accurate watch).

What I was objecting to was the idea that you need to actually plan to be there ten minutes early in case the delivery turns up before the scheduled time.

you are playing with words
anyone decent would be at an appointment a little bit early
so either you are lying and wibbling on about nothing
or you aint got a clue

Storck

Azari wrote: »

So you are part of the problem rather than the solution.

It's people like you who accommodate poor service that encourage people to offer it.

This is not like a doctor or dentist, for example, where you can expect to be called a little late because of overruns and it's reasonable for the practitioner to expect you to allow a little leeway.

There is no reason why, if Tesco believe they cannot stick to a one hour slot they cannot increase the slot length to one and a half hours and thus allow themselves a 15 minute buffer each side.

If you are elsewhere and feel you need to turn up 10 minutes early for an appointment that means you may well have to allocate 20 minutes in case you are delayed.

The time slot is a 2 hour slot which is then cut down to an hour on the day so the customer doesn't have to wait around for the full 2 hours. The driver can come anytime within that time slot, if you are not there then they can go and take your shopping back.
The OP should think themself lucky the driver waited, normally they knock a couple of times, ring the number on the order(usually house number) and then drop a card through the letter box. Once they have gone you will be lucky to get them back, but you might be able to go collect the shopping. If not you would get a full refund except the delivery charge.

Azari

Storck wrote: »

The time slot is a 2 hour slot which is then cut down to an hour on the day so the customer doesn't have to wait around for the full 2 hours. The driver can come anytime within that time slot, if you are not there then they can go and take your shopping back.
The OP should think themself lucky the driver waited, normally they knock a couple of times, ring the number on the order(usually house number) and then drop a card through the letter box. Once they have gone you will be lucky to get them back, but you might be able to go collect the shopping. If not you would get a full refund except the delivery charge.

In this case, it hinges on whether OP is 100% accurate about the time he got back. If he did get back at 9:05 then he is, as you say, lucky (and inconsiderate). If he got back at exactly 9:00 then the delivery driver is in the wrong.

Of course one should not 'aim' to get back by 9 if that means that you might keep someone waiting.

What I objected to was the poster who asserted that you should ensure that you are there ten minutes before the scheduled appointment time. In other words, he's saying that you should consider the time of someone who does not keep to an agreed slot to automatically be considered more important than the time of someone who does. Which seems entirely back to front to me.