Tesco delivery man Grrr!

pendulum

Azari wrote: »

What I was objecting to was the idea that you need to actually plan to be there ten minutes early in case the delivery turns up before the scheduled time.

Azari wrote: »

What I objected to was the poster who asserted that you should ensure that you are there ten minutes before the scheduled appointment time.

If you read my posts properly you'll see that I suggested leaving a sensible few minutes safety margin. The only mention of ten minutes was when I was referring to the amount of time I usually leave. I didn't say everyone should religiously arrive ten minutes early - a few minutes early is fine. The point I was making is that you should arrive before an appointment time, not dead on it or late (like the OP).

As sb succinctly put, you're just playing with words. You have actually already agreed with what I've said.

Azari

pendulum wrote: »

If you read my posts properly you'll see that I suggested leaving a sensible few minutes safety margin. The only mention of ten minutes was when I was referring to the amount of time I usually leave. I didn't say everyone should religiously arrive ten minutes early - a few minutes early is fine. The point I was making is that you should arrive before an appointment time, not dead on it or late (like the OP).

Dead on is acceptable provided you are sure that you will be there dead on. In virtually all real circumstances, yes, you need to allow a margin, but that is to ensure that you are there on time, not to accommodate those who do not have the courtesy to keep to the arranged time.

As sb succinctly put, you're just playing with words. You have actually already agreed with what I've said.

sb was talking utter gibberish. He said I was possibly lying when I had made no assertion of fact!

There was no element of playing with words, I was quite clear:

It is your duty to ensure you are present during the whole of the stated window.

It is the duty of the other party to ensure they arrive within that window.

Yes, I do, on the whole, agree with you in principle, but only to the extent that you must ensure that you are on time, not that you should feel obliged to waste your time so that others do not need to exhibit common courtesy and arrive within the agreed timeframe.

Mk14:37

Jen_Jen1985 wrote: »

it would be like going into a shop and asking for some size 7 shoes and being given a 6 and told "we've got no 7's but try these instead".

You say this like it would never happen, yet happens to me every time I go in to Clarkes!

And I stopped going in to Burtons when they didn't do my size in a long fitting, so tried to pass me off with a larger size in a regular fitting...

rachel90

I used to work as an order picker for Tesco. The drivers get 6 minutes to unload your shopping (whether its 1 tray or 10), tell you the substitutions (if any) and get back on the road.
You may have been there at 9am like you say, his watch/clock in his van may be 5 minutes different to yours. It isn't the easiest job and they get a lot of stick considering they only drive the vans and deliver your shopping. They have nothing to do with what substitutions you have, how your shopping has been packed etc.

The substitutions people used to do when I worked there were unbelievable. Tesco always said when I was there that you must always give a substitution if an item is unavailable. They also ask the pickers to give a higher quality item as a sub. For example, if you order a value item and it isn't in stock, they should sub it for a Tesco own brand and if you want a Tesco own brand, you should get a Tesco Finest item.

One woman I worked with, subbed a pack of 5 Kiwis for some Kiwi Shoe Polish....

cmthephoenix

rachel90 wrote: »

The substitutions people used to do when I worked there were unbelievable. Tesco always said when I was there that you must always give a substitution if an item is unavailable. They also ask the pickers to give a higher quality item as a sub. For example, if you order a value item and it isn't in stock, they should sub it for a Tesco own brand and if you want a Tesco own brand, you should get a Tesco Finest item.

One woman I worked with, subbed a pack of 5 Kiwis for some Kiwi Shoe Polish....

I'd always imagined that you'd have a scanner telling you exactly what to sub with to give the best profit margin for Tesco and the most likelihood of a happy customer substitute.
My Tesco shopping gets delivered from a Warehouse that the public can't enter so I'd always thought they would group items within that for optimal picking.

rachel90

cmthephoenix wrote: »

I'd always imagined that you'd have a scanner telling you exactly what to sub with to give the best profit margin for Tesco and the most likelihood of a happy customer substitute.
My Tesco shopping gets delivered from a Warehouse that the public can't enter so I'd always thought they would group items within that for optimal picking.

The one I worked in was a warehouse that public can't enter, set out exactly as a regular shop would be. It had 15 aisles in ambient, 6 in the chiller and 2 in the frozen section. The computer would come up when you pressed "substitute item" with up to 5 suggestions based on the most popular substitutions for that item. Usually it was no help whatsoever! You need common sense to work in a place like that and unfortunately, most of the staff there didn't have any. Not to mention the fact everyone is extremely tired as my shift started at 4am!

pullenuk

cherie1122 wrote: »

Our shopping arrived half an hour early today. This is not unusual and I never object because I do appreciate they're under pressure.

Today I said "You're early" to him and he said he had been sent out early - I found that hard to believe. Sometimes they've arrived an hour early.

He was polite though. Incidentally does anybody else have to sign for their shopping using a van key? (it always amuses me)

I work for a rival supermarket - we are told to leave 10/15 minutes early just to make sure you don't lose time if held up. However if the first customer is due their shopping at 9am, then they are getting it up to 20 minutes early (sometimes the roads are clear!). But then again you could have a customer due at 11am, you arrive, they aren't in, you leave at 1105am then get a phone call at 1115 asking to go back as they are now in..... grrr....

The best way to do this, just be in 10 minutes before your delivery slot and be prepared for worse case problems of them being 10 minutes late. It makes it so much easier and less stress for everyone involved. Supermarket drivers pay is poor as it is, yet expected to bend over backwards all the time with no respect.

Azari

pullenuk wrote: »

The best way to do this, just be in 10 minutes before your delivery slot and be prepared for worse case problems of them being 10 minutes late. It makes it so much easier and less stress for everyone involved. Supermarket drivers pay is poor as it is, yet expected to bend over backwards all the time with no respect.

But the supermarkets could make this happen very simply.

They just call a 10-11 slot a 9:45-11:15 slot.

Voila, no excuse for anyone not being in and the driver is very unlikely to be early or late.

It's something I've always thought the useless courier companies who tell you they will be delivering between 8:00 and 18:00 could easily do.

Split the day, internally, into 4 two and a half hour slots and but treat then as four hour slots for the customer. That means the customer only has to waste half a day and yet the driver gets a generous hour's leeway at either side of his defined slot.

redfragglebiker

Abbafan1972 wrote: »

The point is that he rudely accused me of being late, was tapping his watch and talking to me like I was a child, so how would you have responded?

I would have responded politely for one and without swearing. The minute you decided to swear at this man you really lost the right to any moral high ground. A 5 minute difference in time could well be due to watches/clocks displaying different times and regardless of how he spoke to you no person should be sworn at during their daily duties at work. I realise you then spoke to the CS department but swearing did NOTHING to help your case at all. A polite reaffirmation of the fact that you believed you were withing the limits with a polite call or letter to CS would have achieved a satisfactory result without the need for foul language.