Nationwide Mortgages - How long??

martyvlb

NW seem like a good company, i have been waiting on my offer being sent in writing now for a while and unfortunatly its dragging on, i am pulling my hair out with stress, third time buyer and it has to be the most stressfull so far (not NW fault). Just seems to be taking for ever right now for them to get back with the offer. i have already put an offer in on the house and am going through countrywide.

feel bad for consistently chasing my advisor but i just feel like my life is on hold right now

martolinka

We have been applied for mortgage 4 weeks ago and we are still waiting for decision Nationwide saying is something missing all the time now they have everything what they need and still no answer this is really bad customer service and lack of respect for all customers My advise is to choose different lender which care more about their customers

gingerninja82

We are having similar problems with our mortgage offer from Nationwide, applied four weeks ago through a broker. Numerous problems, then a technical fault on the file, then they realised they could only offer 85% ltv. We thought it was all sorted but still no offer, all they can tell me is there is a fault on the case that has been logged. Not really what you want to hear, they can't even tell me if the offer is coming or not. It really is frustrating considering Nationwide are supposed to be top for customer service!

Nationwide_company_representative

martolinka wrote: »

We have been applied for mortgage 4 weeks ago and we are still waiting for decision Nationwide saying is something missing all the time now they have everything what they need and still no answer this is really bad customer service and lack of respect for all customers My advise is to choose different lender which care more about their customers

Hello martolinka

Someone from the MSE team has passed on my contact details to you. When you get the message, please get in touch and I'll do my best to help.

Please use the contact details to get in touch and do not post any personal details on here.

Thanks

Anthony from the Nationwide media relations team.

Nationwide_company_representative

gingerninja82 wrote: »

We are having similar problems with our mortgage offer from Nationwide, applied four weeks ago through a broker. Numerous problems, then a technical fault on the file, then they realised they could only offer 85% ltv. We thought it was all sorted but still no offer, all they can tell me is there is a fault on the case that has been logged. Not really what you want to hear, they can't even tell me if the offer is coming or not. It really is frustrating considering Nationwide are supposed to be top for customer service!

Hello gingerninja82

Someone from the MSE team should be contacting you shortly with my contact details so that we can help.

Please do not post any personal details on here.

Thanks

Anthony from the Nationwide media relations team.

Dishmonkey

We are in a similar situation. It took 3 weeks to get a decision, all we kept getting was please provide this, 3 days later right that's ok now please provide this, and so on. Now it's nearly 5 weeks and the valuation has only just been done. Have had absolutely zilch correspondence from them apart from a couple of useless text messages, I don't even know if it passed valuation. Then you read other posts where the post office accept, value and send out mortgage pack within 7 days, kind of puts nationwide to shame. The way it's goin we might be in the house for around Christmas.

gwernybwch

Nationwide_company_representative wrote: »

Someone from the MSE team has passed on my contact details to you. When you get the message, please get in touch and I'll do my best to help.

Something tells me that you are going to posting alot of these messages.

I applied for a Nationwide mortgage over three weeks ago. The only thing that I've heard is that they needed additional information, when I sent that additional information through apparently it sat in someones in-tray for 10 days awaiting them to return from annual leave........

Conrad

I have not used Nationwide in about 2 years as I realised they are so unreliable and worst still very difficult to deal with in that no one person took case ownership and the underwriters were hermetically sealed away so brokers never got to talk to them, instead always via a third party.

Even thier application form is something like 50% longer than other lenders.

Thier electronic application was utterly backwards. For example if you logged back in (say due to an earlier interuption), you were forced to click every single quesation all over again to get to the place you left off.

On the other hand thier B2L subsidiary, The Mortgage Works are just about the best service provider I've ever used.

Twatkins

We are having a nightmare. We have to complete by the 4th of August as our offer expires. We changed the house we are buying as previous sale fell through and despite having a mortgage in principle NW are moving so slowly it's painful. Our broker has called them every day and they are still saying they won't even access our paperwork until tomorrow. We needed our valuation done this week which is now impossible and they say we won't hear anything until Monday. Completely not good enough. So unhappy with their service.

Dishmonkey

I really can't believe this is the way nationwide operate, nearly a week and a half since valuation was done, I've heard nothing off them whatsoever. So nearly 7 weeks since application was put in and all I've had is 2 text partially blank texts telling me the date of valuation. Seriously regretting goin with nationwide now. Really good job were not working to a short deadline.