Laptop problem

dsavvy83

it may have two sockets, but might only have one ram module installed

matphil

Yes I thought I did I am trying it again though.
When it is in place can you still see some of the gold edge or should it all be covered by the black strip.

dsavvy83

some gold edge should be ok, but it shouldn't need to be forced in, it needs to placed in firmly at a slight angle and then pushed down until it clicks into place

macman

Try it in the other slot.

matphil

I can't see another slot in there.
I have taken it out and tried again but it is still showing nothing but the black screen.

Figment

The slots are one behind the other.

To insert, hold the module at about a 45 degree angle, push it into the slot then backwards until you hear it click into place.

do you hear any beeps from the speaker?

matphil

No nothing.

closed

have you removed the battery and power and taken anti static precautions before playing about with ram? A stop error in a branded machine is rarely ram related, especially if it mentions disk.sys.

matphil

I found the other slot now.
I was putting the ram in the bottom one so I tried it in the top one.
The first time I tried it the Toshiba splash screen came on but nothing else happened so I turned it off the turned it back on while pressing F8 and nothing happened.
I removed the ram and tried again in both slots but I am only getting a black screen now.
Should the ram be in the top slot or the bottom one.

I did remove the battery and power but didn't take any anti static precautions.

macman

You can use either slot, the purpose of swapping it was to check if the slot was malfunctioning, rather than the RAM.