Petition for experian to stop ripping customers off.

pvt

A_Flock_Of_Sheep wrote: »

I will believe in progress when:

1) The CRA's start correcting the consumers files on the say so of the consumer

2) Start fining the lenders for providing incorrect information. Here I mean a proper value such as £500 per incorrect entry found to be incorrect.

1). "Dear CallCredit, I do not have any CCJs, nor do I have an outstanding debt of £5,840 with BatsNest Bank. Please remove this information from my file. Oh, and please remove those CIFAS category 1, 4, & 5 markers while you're about it as well."

2). Are you happy for this to be rociprocal? So when the lender proves their data was really correct then you get fined £500 per entry for providing false corrections?

Hazzinho

People need educating that if you want credit then check your file before applying, £2 Experian, £2 Equifax and free with Noddle, any issues can then be fixed for a whopping £4, I do however think they should be free.

billybear1

I am a member of credit expert and find £6.99 a great price to check my Experian report. I have recently settled accounts that were in default but I have found the credit Expert team to be pretty awful though. The different amount of information I have been given by them is appalling.

First of, I have sent them all of the information showing that these accounts should now be marked as settled. I then rang them the next day and stated that I would like them to verify this with the creditors so that they can update the files, beings that they had all the information in front of them, this should be very straightforward.

Since then I have been told they will be carrying our "Quick Updates" that means they contact he creditors and will know within 48 hours. I have also been told that they have 28 days to comply and don't do anything called a quick update, then I have been told that they cannot actually do anything, even contact the creditors because they have to wait for the update to be sent over. It seems that they have no idea what it is exactly that is going on, nor am I.

It would all be fine if my mortgage application wasn't dependent on this information being updated and a house we love hanging in the balance.

If a member of the experian team want to get in touch and feel they can help me out, I would be grateful. A word of warning to the forum though, although Experian say may be taking your money for membership, they work for the creditors, not for you and don't seem to want to push to help you out, even when you need it.

BugsyBrowne

Billybear I thought its £14.99 a month.

adindas

BugsyBrowne wrote: »

Who has had enough of these credit reference agencies ripping off the general public.

Put me on your list for various reasons. My reason not only applicable to Experian but also other major CRA such as Equifax.

They trap people to apply for free monthly subscription. It is very easy to apply online but when you want to cancel it you will not be able to do that online. It will cost you a lot of effort and time to cancel that subscription. Why ? the only reason I could think is that they deliberately want to trap uninformed people. We have seen a lot of people in this forum are complaining about this.

For some people the statutory report of £2 is reasonable. But if you consider
- It is the data about you.
- You never ask them to record your data.
- In the US it is free.
- There are few of them, not one. If you want to check whether there is a mistake and correct them, you need to get report to each of them every tine you apply for a major credit. Multiply that by £2 ....

Why people need to pay for it ?

They are taking side to the lenders. Of course they are, as that is where their power is coming from, Otherwise nobody will be bother to get that rubbish report. So whatever lender is feeding them that is what they are recording.

They make mistakes or get rubbish data from the bank, mobile phone company recording wrong data about the people circumstance. For instance late payment which in fact it is not the person fault. People suffer as the result of their mistakes. How could the person know this, you do not get it for free. You have to pay at least £2 to know this and fight to change that record. Why should the people need to fight for the mistake made by other parties ??. Keep in mind, I am not asking CRA to record my data ...

People will be left with no other option other then to subscribe or pay for those report. I have read a lot of people in this forum are complaining about the inaccurate report that they are holding.

You could correct this data but it will cost you a fortune in term of effort, time, cost for the phone call. Why do not they try to fine the lenders who are feeding them rubbish and make other people suffer.

billybear1

BugsyBrowne wrote: »

Billybear I thought its £14.99 a month.

No, that includes the unlimited credit scoring and insurance against identity fraud etc.

For £6.99 you get no frills (no help) unlimited access!

billybear1

adindas wrote: »

They are taking side to the lender. Of course they are as that is where its power is coming from, Otherwise nobody will be bother to get thus rubbish report. So whatever lender is feeding them that is what they are recording. They make mistakes or get rubbish data from the bank, mobile companies recording wrong data the people circumstance.

You could correct this data but it will cost you a fortune in term of effort, time, cost for the phone call. Why do not they try to fine the lenders who are feeding them rubbish and make other people suffer.

Exactly the boat I am in, I can prove that the data is inaccurate, I have sent them the proof it is inaccurate. Yet they will not move at any pace to correct it and can only do so with the lenders permission, EVEN THOUGH THE PROOF IS ON THEIR DESK!

BugsyBrowne

billybear1 wrote: »

Exactly the boat I am in, I can prove that the data is inaccurate, I have sent them the proof it is inaccurate. Yet they will not move at any pace to correct it and can only do so with the lenders permission, EVEN THOUGH THE PROOF IS ON THEIR DESK!

I would love to be a fly on the wall in one of their meetings, "right my experian colleagues please take no notice of customers who complain ONLY listen and change what needs to be corrected when the banks tell you, the banks pay our wages not the silly customers who we charge to see their own private data"

billybear1

I wouldn't mind if they actually did something for me, but they don't. Apparently they email, maybe not though. I understand their job is to record the data, but when I have proved the data is inaccurate and as a paid member I would have thought that taking 20 minutes out of one of their specialist advisers days to confirm with the DCA's (which I have done on numerous occasions) that the information I have sent over is correct, isn't too much to ask!

A_Flock_Of_Sheep

I am just pig sick of how these third party recording agencies have foisted themselves on the consumer. No one came to me to ask if i was happy when they set up in business. I am just glad I don't require credit any more or their worthless services.

They do nothing for the consumer except charge to see information I don't want them to have anyway and pass the buck by telling the consumer that it isn't them it's the lender.

The only thing I can advise is keep all your borrowing to a minimum to avoid information bloating their databases. Do you really need that mobile phone contract? Pay as you go is good value now and isn't reported to these agencies.

If enough people avoided things like mobile contracts, satellite tv and gave the reason for avoidance as being a dislike for their information being sent to these agencies the companies would soon pull the plug on experian and the like.

So far our council doesn't report the council tax payments to these agencies but the moment they do I will ask how they justify subscribing to these agencies when essential council services are being cut.