MSE News: TalkTalk raises prices for millions

macman

Yes, if you are out of your minimum term, and you have not changed anything (package/tariff/home move) that would cause you to have started a new minimum term contract-you are now on a 30 day rolling contract.

MillicentBystander

Newbie99989 wrote: »

Just got a letter from Talk Talk today stating that my monthly payment is increasing from £20.42 a month to £25 - that's quite a hike but from what I've been reading on different forums a lot different providers are doing the same.

How come it's gone up that much? Have you added an extra service?

Newbie99989

macman wrote: »

Yes, if you are out of your minimum term, and you have not changed anything (package/tariff/home move) that would cause you to have started a new minimum term contract-you are now on a 30 day rolling contract.

Great, thanks for your help. No I haven't added anything the only contact I've ever had with Talk Talk, previously Tiscali, is when i started my contract years ago! Thanks again.

Newbie99989

MillicentBystander wrote: »

How come it's gone up that much? Have you added an extra service?

No haven't added anything - I've only got broadband with them (it's not my house) I thought when it went up to £20 two years ago it was a bit much but £25 for just broadband is taking the p***! I've emailed them twice with no reply as yet, but I got two missed calls on my mobile while I was at work today - I've just checked the number and it was Talk Talk so they're probably going to phone me up and give me some waffle over the next few days but I'm getting rid.

Lynne_M_2

Creativekev wrote: »

If you are disconnecting because you're just not satisfied with Talk Talk as a provider, then you can be charged either the remainder of your contract (which is normally a two year period) or £70, whichever is the lesser amount (OFFCOM rules and reg's).

Used to work for CPW so sold a LOT of TalkTalk packages (ethically of course!!!) and do know the "swings & roundabouts" as it were !!!

Thank you for that info re the OFCOM rules lesser amount. I just broke 12 month contract - was due to end 23/7 - and am just now waiting to see what final bill will be. You may have read recent posts on this - I paid broadband only, but ended up in this new contract after querying last year what they were charging for appalling speeds since they took over Tiscali, & they offered to reduce from £20 something to £15/month. I hadn't realised I was only in a monthly contract to that point, but I needed more time due to ongoing illness which limits online/pc working, in order to
extricate email registrations etc. and it was a mistaken attempt to reduce costs. I should've stayed as I was and I'd have been able to leave with no penalty.

I am now wondering if I should cancel the direct debit which I've left in place for the time being till they produce my final bill. Not sure whether cancelling will cause more hassle or if it will leave me in charge of what they take. If they try to take from the bank and it's
refused I don't want adverse record or a charge either.

Any advice on which course is best ?

jacktheladat1

redglass wrote: »

Keep a record of all your transactions with TalkTalk - dates, what was agreed, everything. I had murder trying to leave them (having been left without service for weeks) and I know others who had the same. They don't regularly top lists of consumer complaints for nothing!

I can add to the above citing bitter experience with TT.I went through a nightmare with them when I wished to change line/B.band supplier.They used a debt collector TWICE when their cash was awaiting them in my bank.Do not expect any letters from them apart from "Welcome to another years' contract."Do NOT use their "Contact Us" Email facility, you have NO proof of such communication.I had to have a consultation with my local CAB, before I could clear my name and leave the contract without the penalty.They even refused, during a telephone call to CAB in my presence, to write to me confirming this call with CAB, and the outcomes.They really are the worst business I've had the miss-fortune to be financially involved with.DO NOT approach them for anything, is my best tip.

Newbie99989

jacktheladat1 wrote: »

I can add to the above citing bitter experience with TT.I went through a nightmare with them when I wished to change line/B.band supplier.They used a debt collector TWICE when their cash was awaiting them in my bank.Do not expect any letters from them apart from "Welcome to another years' contract."Do NOT use their "Contact Us" Email facility, you have NO proof of such communication.I had to have a consultation with my local CAB, before I could clear my name and leave the contract without the penalty.They even refused, during a telephone call to CAB in my presence, to write to me confirming this call with CAB, and the outcomes.They really are the worst business I've had the miss-fortune to be financially involved with.DO NOT approach them for anything, is my best tip.

I've received a reply from them today stating that my contract ended in 2007 so I can leave without penalty but suggest I phone them before cancelling so that I may discuss any "loyalty discounts" with them - yeah right and another 24 month contract where they can hike the price up at any time I suppose!!! I think not!

macman

Why would they offer you a discount without you agreeing a further minimum term?
Your contract has not 'ended', only your minimum term-you are now in a 30 day rolling contract.

Mirror_Man

this forum stuff is new to me, but what i would like to know is, my homw phone, broadband and line rental are with Talk Talk, but can I change my line rental for another company yet still keep talktalk home phone and broadband without losing the benefits? and help would be appreciated!

AK71

I need some clarification. I called talktalk to cancel after receiving their email informing me of line rental increase. My contract is due to end 29 July this year. I have line and broadband from TT.

I have been informed by two TT cancellation staffs that there is a cancellation fee of£29 for me. I asked for this on an e-mail. I have been promised an e-mail is on its way with that that info.

After reading this on MSE "Customers have 10 days from receiving the letter or email to tell TalkTalk to cancel their contract without penalty, the company has confirmed." I assumed everyone can cancel without a penalty? I get the feeling TT is messing me about again. They already gave me £95 for loss of service and bad customer service when my contract started last year! I just don't believe anything they tell me any more and would like to leave for mobile broadband as I'm a light user.

Can someone please clarify this form me. Thanks