EDF New tariif

moneyfiend

Consumerist wrote: »

Annual standing charges are normally charged on a pro-rata daily basis even though they are called "annual" charges.

I haven't heard of any supplier charging the full annual standing charge if you are with them for less than a year.

That's not to say that it won't be their next trick.

that isn't a trick. it is as quoted, if you leave you are only charged the standing charge at the daily (pro-rata'd) rate

and it's very true that there will be other tariffs from other suppliers in the £52 bracket, but not many without penalty fees

can I also point out that the price is a protected price, ie capped not fixed. it could go down

moneyfiend

I welcome the transparency of this tariff, if you call an edf advisor about this, or there sales call you, they will also tell you if another supplier is more than a pound a week cheaper on that call too. how many other providers do that?

Consumerist

moneyfiend wrote: »

I welcome the transparency of this tariff, if you call an edf advisor about this, or there sales call you, they will also tell you if another supplier is more than a pound a week cheaper on that call too. how many other providers do that?

With respect, they haven't actually done it yet. It's just a promise.

EDF is full of promise but not so hot on delivery.

Only time will tell if anyone actually receives one of these alerts.

jalexa

moneyfiend wrote: »

it's very true that there will be other tariffs from other suppliers in the £52 bracket, but not many without penalty fees

I agree about no "penalty" or Early Termination Charges and probably only "deferred discount":eek: tariffs from the usual suspects will appear significantly cheaper, however on the "£52" promise I am unconvinced of its value. Given that "Blue" is fixed price (capped if you say), it is likely that further fixed price tariffs would be of interest. Inevitably they will be fixes extending beyond the "Blue" maturity date but "close" to price so will not be "captured".

On the apparent monitoring complexity I am astonished that a supplier which has not demonstrated consistency on direct debit recalculation (and complaint handling) has devoted such system resources to this tariff.

Incidently there is no obvious reason to believe customers on this tariff won't be subjected to exactly the same direct debit (and complaint) idiocies.

moneyfiend

jalexa wrote: »

I agree about no "penalty" or Early Termination Charges and probably only "deferred discount":eek: tariffs from the usual suspects will appear significantly cheaper, however on the "£52" promise I am unconvinced of its value. Given that "Blue" is fixed price (capped if you say), it is likely that further fixed price tariffs would be of interest. Inevitably they will be fixes extending beyond the "Blue" maturity date but "close" to price so will not be "captured".

On the apparent monitoring complexity I am astonished that a supplier which has not demonstrated consistency on direct debit recalculation (and complaint handling) has devoted such system resources to this tariff.

Incidently there is no obvious reason to believe customers on this tariff won't be subjected to exactly the same direct debit (and complaint) idiocies.

While I understand that nothing has been proven yet, I've seen the infrastructure and resource that has been put in at EDF to fix all of those problems after the admittedly difficult migration of all accounts to the new system. EDF are aiming to be top of the Net Promoter Score system and complaints polls by the end of the year, and knowing what's in place, I can't see why not. I think this is a bold move to increase customer confidence in the energy market, and although it's early to say, if delivered correctly will go a long way!

moneyfiend

Consumerist wrote: »

With respect, they haven't actually done it yet. It's just a promise.

EDF is full of promise but not so hot on delivery.

Only time will tell if anyone actually receives one of these alerts.

I know of existing customers enquiring about Blue that when the advisor has done the comparison based on consumption, have been told that NPower Go-Fix 11 was more than a £1 a week cheaper, so the alerts are already happening.

Every tariff on the market is compared on average consumption once a week, and there is a website edfenergy.com/pricepromisealert where anybody can check anytime if Blue is within it's price promise.

Can't get more transparent than that!

macman

moneyfiend wrote: »

While I understand that nothing has been proven yet, I've seen the infrastructure and resource that has been put in at EDF to fix all of those problems after the admittedly difficult migration of all accounts to the new system. EDF are aiming to be top of the Net Promoter Score system and complaints polls by the end of the year, and knowing what's in place, I can't see why not. I think this is a bold move to increase customer confidence in the energy market, and although it's early to say, if delivered correctly will go a long way!

Perhaps you could share with us how you have this remarkable insight into EDF? Are you employed by them, or a contractor to them perhaps?

jalexa

moneyfiend wrote: »

I've seen the infrastructure and resource that has been put in at EDF to fix all of those problems after the admittedly difficult migration of all accounts to the new system.

You are big on "transparency" but that is exactly what the new system fails to deliver currently. I was never "migrated", my account first appeared on the new MyAccount system. As recently as mid-February the system produced a direct debit recalculation that was patently wrong.

Among other things "transparency" requires visibility on Edf's assumption of projected annual consumption and clear details of the direct debit calculation. IMO EDF, in its conduct of my account, is in breach of Standard Licence Condition requirements and also certain "Billing Code" clauses.

EDF are aiming to be top of the Net Promoter Score system

Could you explain that pls.

MillicentBystander

jalexa wrote: »

I agree about no "penalty" or Early Termination Charges and probably only "deferred discount":eek: tariffs from the usual suspects will appear significantly cheaper, however on the "£52" promise I am unconvinced of its value. Given that "Blue" is fixed price (capped if you say), it is likely that further fixed price tariffs would be of interest. Inevitably they will be fixes extending beyond the "Blue" maturity date but "close" to price so will not be "captured".

On the apparent monitoring complexity I am astonished that a supplier which has not demonstrated consistency on direct debit recalculation (and complaint handling) has devoted such system resources to this tariff.

Incidently there is no obvious reason to believe customers on this tariff won't be subjected to exactly the same direct debit (and complaint) idiocies.

It's clearly an attempt to take the focus away from their utterly appalling 'service'. Don't get me wrong, as a tariff it seems fine and the no exit fee is very welcome but would anyone be confident EDF can administer such an apparently complex and laborious process as this tariff and its guarantee in any way that was acceptable? 'Trying to run before they can walk' comes to mind but time will tell. At least I've got until August to see how it's going before deciding (not that I'm expecting this tariff to still be available then).

moneyfiend

macman wrote: »

Perhaps you could share with us how you have this remarkable insight into EDF? Are you employed by them, or a contractor to them perhaps?

I work for them, I thought that was quite obvious